of TripAdvisor Travelers recommend this hotel
"Wonderful Hotel with decent SPA services"
This is my second time here in the Address Dubai mall.. Booking: When i was arranging my trip and doing my bookings,i called the toll free number and told the travel assistant that we are a family of 2 parents and 3 teenagers ,she offered us 2 studios room with 1 extra bed for my 13 years old daughter.Ifound this a good choice, i told her I'll call her back later. At the same day 6 hours later i called them back to book the 2 studios as she offered ,but an a man who was in charge that time replied that we can't take 2 studios for our family and No extra bed is allowed for the studio room ,he told us this is the Hotel policy! We tried to tell him that his colleague offered that kind of room and she suggested that we add extra bed,but he insisted that the room occupies 2 people onlyand the extra bed is not allowed except for baby cribs! That was frustrating but I logged in Booking.com and found that we can add the extra bed for studio rooms upon request so we decided to call the toll free back in another time so we find someone else who can help us,and we did that with no problems! ( 2 studios room with an extra bed) Maintenance: Our first day was terrible,we were very exhausted from our trip,trying to take a nap about 3 pm they started maintenance in the Hotel ,we heard hammers and noises:( My husband called the reception 5 times then he asked to call the duty manager who apologized and offerd to upgrade our room to one bed room apartment (2 of them) which is located in quiet area. Thanks for (Hanna) our rooms are quite and comfortable now. SPA: This is not my first time to go to their SPA, didn't like my first try,but i told my self that may be the therapist was in hurry because i was the last customer at that time. So i wanted to give it a try again,so we booked(my husband and i) 2 appointments . When i saw the (cotton robe) in my locker i was disappointed little bit,it looked old and washed hundred times with damaged edges, decent material..No luxury at all! The Therapist was not professional at all, she put alot of oil and massages all the area( i have been to alot of SPAs and i now the good therapist how they trace every muscle) Didn't feel comfortable with this massage at all, Even my husband ,he didn't like his massage session. Rooms and services: Room is wonderful with comfort bed and pillows,super clean Services are superb Location of the hotel is unbeatable,in the middle of Dubai mall The Lobby is small but thier is a sitting area.
You will not regret for staying in The Address Dubai Mall, always amazing , this is my 5th or 6th stay, I am totally satisfy with it, it is your money value. Club room is perfect with it's facilities, free blockbuster movie in the room, Free BF, lunch and dinner with 5 stars quality , Free Limousine from/to Dubai Airport plus more and more..
"Very good hotel"
I strongly recommend this hotel for the following reasons: 1) The location is great. You won't miss the chance to explore Dubai mall, Burj Khalifa, and Dubai fountain show. The view from hotel room is breaktaking. 2) The service is excellent. Our family was granted early check-in in the morning. This is important to us as we were all tired just after a long distance flight. The staff are nice who gave me a souvenir - a precious ball pen. 3) The place is clean with good breakfast. You must try the omlet. 4) The price is reasonable. For sure, I will stay in this hotel if I visit Dubai again.
Excellent service and hospitality , very delicious breakfast with wide selection of dishes , the conceirge is very co operative abd available to help all the time, the elevators are fast to get so no waiting time like other hotels
"New Definition of Luxury"
If you are looking for excellent location, good sleep, food quality, good services, entertainments, and real luxury then go to The Address Dubai Mall. What you need in any city is just steps away from your room
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM