of TripAdvisor Travelers recommend this hotel
We as a family came up and stayed in The Black Stone and had a great experience! The location is perfect and easy to get to and from, the rooms were gorgeous, and James at the front desk really went out of his way to help us as our room requirements had changed. Highly recommend this hotel
"Interesting, quirky property"
I have mixed feelings about this hotel. Loved the quirkiness of the decor (original art!) and the attentive staff, but I wasn't a fan of the very crowded concierge lounge in the basement and found the hors d'oeuvres menu really limited in comparison to similar lounges in Chicago.å My room was kind of cool (fairly large) but somehow lacked the upscale feeling my room there had when I stayed when the hotel was a Renaissance. The lighting was really poor in my room. On the happy side the hotel restaurant is awesome, and the location is good. And I love the original art throughout the hotel. But I will probably choose another hotel option the next time I'm in Chicago.
"Super friendly staff. Too bad it's no longer a Renaissance."
This used to be a very nice hotel when it was branded as the Renaissance Blackstone. We have very fond memories of the Renaissance, including watching the Chicago Marathon on a warm day. The Renaissance had a nice club lounge on the 23rd Floor with windows looking out on the city. The new club lounge is below ground and with no windows. The old club lounge had fruits and snacks. Gone. The choices at breakfast seem to have shrunk. But since I'm an egg man, I was satisfied with the scrambled eggs. Can't figure out why my bathroom mirror had a built in small TV, but was not viewable from the toilet, nor from the shower. Nor was there a small chair to sit on to watch the small TV. When my parka got soaked from the rain (unseasonably warm weather), there was no hook to hang it up on to dry. Little things that had been in the room before renovation were just overlooked or cut to cut costs. The room was stingy on the number of drawers. Also lighting could use some improvements, like adding a control for the hard to get at on/off switch. The wall between my room and the adjacent one was paper thin, so I heard the woman next door coming for 45 minutes, and I heard her another time entertaining a client for 2 minutes. This didn't bother me at all, but YMMV. Otherwise the room was quite comfortable. Nice size large TV screen. Very comfortable bed. Useful desk. The best part was the super friendly staff. Very quick and very eager to help. I might have given it a higher rating as a mid-level or lower end property had we never had such great stays when it was a Renaissance.
Stayed here at New Years for two nights. Ran out of toothpaste and asked front desk if they had any. They said they were out but would get some and send it up to the room. The never did. I wouldn’t have gone to a convenience store had they simply said they were unable to help. Other than that, I enjoyed the hotel.
I loved this hotel. It was clean, warm, welcoming. Staff was incredible. My room was on the 19th floor with views right out of a museum. The bed was comfortable, the bathroom was unbelievable. They do not have a pool or complimentary meals, but when you're in Chicago, you should get out and enjoy all of the amazing restaurants and attractions in this fine city. The lobby of this hotel is so beautiful and I happened to be there for the Christmas holidays. It was decked out to the nines. The elevators were speedy, the common areas were spic and span. This is a Marriott Autograph Collection Hotel. They nailed it when they remodeled a few years ago. There is a Starbucks down the stairs (you don't have to leave the hotel) and a restaurant, The Mercat, which I had the pleasure to dine at. It was wonderful. Bottom line: Everything about this hotel is spot on wonderful. Thank you for a great 10 night stay at The Blackstone. I enjoyed every single second of my stay. I'll be back soon.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM