The hotel was amazing. Beautiful and clean. Great room. Great location. All employees were nice helpful and welcoming. Loved every minute of my stay.Comment of G. John , United States the 2016-05-20
The rooms are exceptionally clean and have many amenities but are very small. My room was very warm upon arrival. I complained at the front desk. They said they would send an engineer and let me know. When I returned from dinner I returned to my room which was still too warm to sleep. I went to front desk to see what the engineer reported. I was told he did go to the room but there was no report. I requested a room change. The hotel was very full that evening but the gentlemen at the desk that helped me (Derk, I believe) obtained another room for me. A manager went with me to check the room temperature of both rooms. The new room was substantially cooler and was just as nice but even a little smaller. The temp was the important part though! THe manager was very courteous and even helped with my luggage and equipment. upon settling in my new room, I attempted to watch tv. The tv did not work so I went to call the front desk. The phone did not work either. No dial tone, no buttons worked. (It was plugged in, I checked) I went down to the front desk, which was very busy. I waited to speak to someone and was told that they would send an engineer up. The engineer fixed the tv but did not address the phone. I was out of the room at the time getting ice. I was too tired to go back down. The next morning when getting a luggage cart I was told guests could not use the carts without someone "helping" them. This was not the case when I checked in by the way. The bellhop left me to pack up and load the cart and said to call him when I was ready. Great! Forgot the phone didn't work. Upon checking out a manager overheard the person asking about my stay. His offer for my dissatisfaction for the situation was a drink from the bar! Really! I was checking our and it wasn't even noon. My room charge with parking for one night exceeded $500.00! For that amount of money for one night, there should not have been a problem, let alone more than one.
"Great as usual"
My wife and I stayed for 7 nights in early October.I normally don't write reviews but felt it was time to acknowledge the wonderful staff and facilities in this excellent hotel.On arrival you are warmly greeted by the doormen (I don't think I opened the door myself for the whole visit).The front desk staff were always friendly and most helpful.We stayed in a suite and were very impressed with the luxurious facilities,the comfortable beds,the view of the circle and the nightly turn-down service.We ate breakfast each morning in Cafe DuPont -the food was top class and the service was always friendly and efficient.Coffee was available each morning in the lobby.The location of the hotel is perfect for visiting the many sites of DC with the Metro 2 minutes walk and 20 minutes walk to the White House.We were sad leaving and are already looking forward to a return visit.
"Great birthday weekend stay"
Had a great stay at the hotel and the hotel bar restaurant gave us the VIP treatment. We loved Betty the waitress and had an overall great experience staying here. I would recommend this hotel to anyone traveling with a dog as well. There is a fee but they are very accommodating.
Excellent property with excellent staff. The rooms were very clean including the bathrooms. Cafe food was excellent. The housekeeping staff was very friendly. The front desk staff was extremely friendly and professional
Our stay at Dupont Circle was a very positive experience for us.From the front door right through the Hotel every guest is treated very Special.such a great blend of cultures and all working as one.Location perfect.THANK YOU ALL.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM