of TripAdvisor Travelers recommend this hotel
"It really is grand!"
Spent a weekend here with friends and what a treat. The hotel is vast and spacious and our room a good size and well appointed. Although we didn't eat the champagne is well worth a visit..but take your MasterCard! We did have an excellent buffet breakfast on the last day, lots of choice, fab service and elegant surroundings. The hotel's at the busier end of the city, quite noisy and bustly but I can't complain since the reception is practically located in the station concourse!
"Very comfortable hotel"
A really super hotel right in the one corner of Glasgow Central station so access to and from the station takes a minute, literally! Impressive old world and very Grand type of location indeed with very friendly staff in the main. The room (541) was really comfortable and had a table and a few chairs plus sofa as well as a comfy bed which I didn’t want to get up from! The shower was also very good indeed which might be an odd point but was a great stream of water that was very welcome. The reason I have marked down was that the restaurant menu might have been a little more varied and imaginative, equally the one young lady there was a little gruff. The room also do not have air con and the radiator did not work in my room but I didn’t really feel the cold that much at all anyway so not a major point. One huge plus point was the little nooks going to the rooms where there were comfy sofas and chairs provided, I think I will be staying there again in future.
"NOISEY, COLD AND POOR CUSTOMER SERVICE"
Stayed at the hotel over four weeks ago now while down from Aberdeen for what was suppose to be a nice weekend away. The room we were offered was freezing and very noisy until the very early hours of the morning! Definitely NOT a hotel a would recommend to anyone looking to get a good nights sleep! When mentioned it to many members of staff all I got were excuses like I can’t hear anything, I don’t know where it’s coming from, what do you want me to do, it’s an old building with old windows and all our rooms will have noise like that! No apology or offer of help. Also we had a horrible view out of our room (pictures attached). After complaining about this again, once we left, management seemed to not care less and offered us a complimentary nights stay... as if I’d ever dream of going back! Oh and I was also overcharged on checkout which took us 20 minutes because the member of staff there didn’t seem to have a clue what she was doing! Overall definitely not 4stars!!
"Fabulous Hotel in the Heart of Glasgow"
Stayed for two nights in a room overlooking the station. The room was spacious and the bathroom immaculate. We took advantage of the Champagne Bar which is also fabulous. Great breakfast with lots of choices to suit everyone and the staff throughout were superb. Would highly recommend. One tip: always look up! The light fittings in this place are quite something.
"What to make of it'"
The idea, and physical reality, of this hotel is great. A classic station hotel, refurbished in classic style (with beautiful attention to detail), with a modern twist. They have pulled off a wow factor which manages to be a bit hip, whilst evoking another age. That part is great. However, it is a huge building. It must have cost a fortune to refurbish. How to fill such a big space, at the kind of prices that justify that expense. On that they must struggle, and the soft product is suffering. The staff at reception were lovely, but my first room had shocking mould on the shower ceiling, and the previous guest's party balloon floating on the ceiling. They took that ball drop seriously, and I was moved to a lovely (small) suite on the fifth floor. Likewise, the quality of the ingredients at breakfast doesn't match the style of hotel at all. It was Premier Inn level. The Champagne Bar is an impressive space (albeit slightly overfit). However, it was 15% full, and felt a bit sad. I only paid £95 bed and breakfast. The clientele didn't look upmarket (people were bringing cheap takeaways back to their rooms), so they don't seem to be achieving a high rate. I am really glad I stayed here. It was worth every penny of £95. However, the hard and soft products cannot work together at that sort of price. It's a £400 per night room product, with a £50 per night housekeeping/breakfast product. I understand why they can't afford a better soft product (although there's no excuse for mould), but it's a bit odd.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Maestro
Check-in: 3:00 PM , Check-out: 12:00 PM