Very good all roundComment of C. Jason , United Kingdom the 2016-10-27
Superb. Lovely large, recently refurbished room. Fantastic, genuine 5-star levels of service. Room rate was quite reasonable too. Excellent breakfast.Comment of B. Benjamin , United Kingdom the 2016-08-04
"Huge rooms, and fantastic location."
Just returned from a 4 day stay in York. The location of this Hotel is great. Easy walk from the train station (3mins) made it easy. Everywhere we went seemed to be a 5-10min walk. We even walked to the racecourse on Saturday. The downstairs bar was great. The breakfast was well done, and the staff, for the most, were good. I would definitely recommend staying here.
Great hotel great staff. Had a little hitch but the were all so helpful, I have to rate as a 4. We will definitely be returning. Great location to be able to walk to all the attractions York has to offer, but also peaceful for a relaxing stay.
"Well Maintained Property in an Excellent Location"
We took a chance and booked a junior suite at this hotel through Expedia since there does not appear to be many options in the city of York. We did not have high expectations, but we were surprised when we were shown to our room how well appointed it is. The check-in process took a bit of time since they did not have the room ready when we arrived, but we took the time to check out their spa facility which appears very good. We did not have time to utilize the spa, unfortunately, during our stay. When they showed us our room, we were both amazed by how spacious the layout of Junior Suite is. It's got an extremely tall ceiling with one of the largest bathrooms I have ever seen in a Junior Suite with dual shower(!) and a large tub in the middle. It comes complete with dual vanity and heated floor as well. Our Junior Suite has two TVs and has both coffee maker and water boiler to cater to both coffee and tea drinkers. Although the fan was a little bit on the loud side when AC is turned on, we did not report this to the hotel as we thought it was a minor issue. We were convinced to purchase breakfast for a discounted price of 15 pounds per person, but when we wanted to have breakfast the next morning around 9:30, we had to wait outside for a bit to get seated which is rather unusual for a hotel in this category. The food served at breakfast is average at best and the wait staff did not seem very happy to us. We decided to avoid breakfast the next day as a result and had our breakfast at Betty's instead which is a pretty unique experience all in itself. Overall, we loved the room and its art-deco origin with original windows and wood paneling. We would recommend this hotel. It's a great location to use as home base to explore the lovely city of York and all staff members are very friendly and professional. We especially enjoyed our chat with the doormen of the hotel. They are quite knowledgeable and taught us a lot about the city and its history.
"Spacious and well maintained. Excellent location."
Staff generally gracious. Housekeeping punctilious. Room pleasant and sizeable. We had an excellent meal in the restaurant, with pleasant, friendly servers, though the service itself was a bit lackadaisical.
"Pure luxury and relaxation!"
Step back into the earl 19th century and stay at what was once the headquarters of British Rail. The accommodation rooms used to be management offices so are quite large. So are the separate en-suite and separate toilets. Marble features everywhere and the whole hotel has benefited from its fairly recent $24,000,000 renovation program. For rail enthusiasts, it is only a very short walk tot he rail station and the National Railway Museum. For those that like historical architecture you are only a 5 minute walk from the "Shambles" and the Minster - just to name a few. The hotel provides a poo, spa, sauna and Turkish steam room as well as a plethora of beauty treatments for male and female clients. High tea should also be on your list of "must do's". Accommodation and services are all at really affordable rates. The staff approach and service is exemplary and I cannot praise too highly their friendly and informative demeanour when chatting with guests! We are already planning a return trip to York - in the hope that we might stay even longer.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro
Check-in: 3:00 PM , Check-out: 11:00 AM