"LOVE THIS HOTEL!!!"
This hotel truly belongs in the SPG Luxary collection. The recent remodel is beautiful and so appropriate for Chicago! The hotel rooms are absolutely inviting and comfortable, i heart the bed and bath linens, so comfortable. Staff have always gone above and beyond in my interactions, and Eddie at the indoor bar knows exactly my taste! Hotel location is perfect, you can enter from Rush or Michigan Ave. I've had to travel back to Chicago multiple times and the whole team there remembers me and is always welcoming. Looking forward to going back:)
Great place to stay in Chicago! A group of about 12 of us came here to celebrate my birthday. Centrally located and walking distance to all sorts of eating, drinking, shopping. Jeremy at the front desk was A++ and provided us with an amazing welcome to the city. Definitely would recommend the Gwen!!
"Great location and awesome hotel"
I travel monthly to chicago for work, and the Gwen is my go to place to stay. The rooms are renovated, spacious and comfortable. The staff is extremely courteous and friendly, especially Liane. The bar is a great place to grab a bite, and has amazing selection of craft beers on tap. The outside deck is also a great place to unwind after a day of running around the city. I would definitely recommend coming here, both for business or with family. The location cant be beat either!
"Great choice for business or a get away!"
This is my go to spot in Chicago! I travel every week for business and look forward to my weeks in Chicago so I can stay at The Gwen. Location and luxury can't be beat, but it's the service that makes me come back. From Cary at the front desk, to Liane, to the bartender, to the chef, the staff is friendly and attentive!
"Disappointing experience "
Writing this review for the 2nd time because for some reason the original review was approved, published but then later removed for some reason I don't know. The hotel is in a good location and the room was comfortable. It didn't exactly feel as luxurious as advertised but it was definitely nice. However, I booked the hotel through a 3rd party and prepaid for the room. Upon check-in I was asked for a credit card and I was hesitant and I explained I already paid and feared being charged twice. The receptionist checked and saw I had paid, but needed the card for incidentals, fair enough. Well before I check- out I happened to check my credit card statement and sure enough I was charged again for the hotel room, this time more than what I even paid for the original room. I explained this at the check out desk, where they first denied doing it and then when someone else came over, apologized and took the charge off my card, and it reflected on my credit card balance immediately. Unfortunately this wasn't the end, a few days later I checked my credit card balance and I was charged yet again for the room. I immediately called and was apologized to once again, and told it would be addressed immediately. I followed up later in the week and the person I talked to seemed to not know any of the details of the case and it was clear the refund hadn't actually been processed. 2 weeks after the stay is what it took for it finally be resolved and all I got for my trouble was a hollow apology.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM