"Will never stay anywhere else in Chicago again."
I have stayed here 5-6 times total and I never have a single complaint. The positive praise I could give is endless. From the moment I arrive I am greeted by friendly staff at the door. There is one crabby doorman who never tries to help with my bags and isn't very friendly however the younger guys (especially the eurpoean young guy who seemingly works every day) make up for it with their pleasant and helpful interactions each time I come or go. I love the rooms. They are spacious and sleek without being stuffy or overbearing. Enough furniture without going overboard, simple yet high end. Perfection. The beds couldn't be more comfortable and the staff could not be friendlier or more eager to assist. Love it! Seriously considering hosting my wedding here.
In town for 2 nights to attend FabTech at McCormick Place. Hotel was close only a 10 minute Uber ride to convention center. Beautiful hotel. The staff was very attentive and welcoming upon arrival. Beautifully appointed and clean guestroom. The complimentary coffee and newspapers in the lobby was a nice touch in the morning. We had breakfast in the restaurant one day, great food and excellent service. Would definitely love to come back to Chicago soon and stay with the family at the Gwen! Thank you for a great stay.
"Beautiful Hotel, Friendly & Engaging Staff"
Recently held a small business meeting at the Gwen. Grace and Allie in Catering were fantastic to work with - attentive, detailed, organized, great communicators & made sure everything was executed as discussed. Wonderful ladies, very professional and a joy to work with. Hotel is beautiful and perfect location - very comfortable stay. Door Staff, Room Service, Desk Staff, and Lobby Bar Staff were all very pleasant and engaged comfortably with the guests. Would highly recommend.
I think this hotel may be my new “go to” hotel. It is conveniently located on Michigan Avenue. The hotel was recently redone and reopened as The Gwen which is a beautiful hotel. The rooms are spacious, beautifully appointed in a modern clean fashion. The bathrooms are also spacious and modern. The hotel staff is exceptional! I was too busy to run out and get dental floss and Patrick and Damille got it for me. They truly go out of their way to make your stay a positive experience.
"Wish I had more time at The Gwen"
I stayed only one night for a conference nearby. (The Gwen was much more reasonably priced than the conference hotel, and from what I heard, much nicer.) My room was available early and the front desk person was helpful when I had an issue with my work credit card. I wish I had more time to extend my stay, because the room was excellent. My room was huge, and well outfitted with a comfortable bed, giant flat screen TV, robes, slippers, nice linens, and high quality toiletries. I was worried about noise because my room was on the same floor as the bar and restaurant, but I didn't hear anything. The location is great, near many shops and restaurants, and a short cab ride away from the West Loop with even more restaurants. Would definitely recommend.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM