"Outstanding on every level"
Had the opportunity to stay at The Gwen for three nights while in Chicago attending an education seminar. The rooms were very nice and the bathrooms were a dream. The staff was excellent. The lobby is wonderfully cozy with an excellent bar and adjacent outdoor seating around a fire feature. The lobby is attached to a walkway leading through the mall directly out to Michigan Avenue - can't beat the location. Hope to visit again soon!
"Beautiful Hotel with Amazing Service"
The Hotel is spectacular - modern, immaculate and conveniently located. The room was spacious and well appointed (although I would prefer a coffee maker in room). The bathroom, bedding and linens were luxurious and extremely comfortable. The staff was incredibly accomodating and friendly. We felt welcome by everyone from the moment we arrived! It was our first visit to Chicago and everything about the city and in particular, the Gwen, exceeded our expectations. We will be back to take in more of the sights and will without a doubt stay once again at The Gwen.
"Chicago has a real 5 star hotel again!"
As an SPG Gold member I come to find that some of the luxury collection hotels in the brand are not exactly luxury. It takes a lot to impress me. First, The Gwen is not like the other hotels that once inhabited the building. The remodel is amazing. I got lost inside several times and I love to explore. I was in the landmark king and the bathroom is gigantic!!!! Not to mention Multon and Brown products everywhere in abundance! My favorite. The reason I gave The Gwen a try was because the concierge has worked with my business needs and personal needs since he joined Starwoood. I learned in life to follow where the good people go. Ramon has been an invaluable extension of my business team. I rely on him and most importantly trust him. This is why I follow the best. Although Ramon was off on my visit he made sure every detail was perfect. He is one of the top concierge in Chicago and in the US and is an asset to Starwood. Also, I need to give kudos to the staff that checked me into the hotel. I do not recall his name but I hope to see him soon and thank him and Ramon. If you want 5 star experiences in Chicago, The Gwen leads over the flagship brands on Michigan Ave. and the boutique hotels which are in abundance.
"This is where you wanna be "
I travel for business every week. In downtown Chicago, this is my favorite hotel. The staff is so courteous and the bar is fantastic. Eddie the bartender is outstanding and will make whatever drink you need. His mixology skills are untouchable. The rooms were luxurious and perfect for my needs after work whether I was alone or needed to entertain my team. I highly recommend this hotel.
"Great Service and Comfortable Stay!"
I booked my mother and grandmother into a hotel at the Gwen abut a week ago, and I typically don't write reviews, but I had to because they had a fantastic stay. From the time I booked a stay to the day they checked out, they had a fantastic stay. I had mentioned it was my mothers birthday, and Morgan sent up a complimentary bottle of wine. The staff was overall very helpful when carrying bags for my grandmother since she's getting quite old. The food there is also great, definitely try the flat bread. Overall great location and place to stay.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM