of TripAdvisor Travelers recommend this hotel
"Very hip but expect the noise "
The hotel’s lobby is huge. Enough room for guests to have a drink at the bar. Very hip. But we stayed for two nights and every night was always rowdy. It’s not a place I would not recommend for people who may want some peace and quiet times. It’s a place to party though.
"Bad Customer Service ever"
I am a Solo traveler (check my profile in here) and I changed hotel every day. In USA they ask the deposit all the time and it is annoying. I arrived at the property and I spoke with a Receptionist asking if he could take a deposit by cash ( I have already prepaid the room, so no problem at all about it) or hold just $50 dollars on my CC. He said that they cannot take any cash and the deposit is $250 at night. I asked him to call the Manager. The Supervisor came and she was very rude with me. She acted like I couldn't effort this amount and I was surprised that in a 5 stars hotel they do not have a high standard customer service. She said that as per policy she needs to hold $250 dollars with the CC and she cannot take any cash. You can imagine that for a traveler changing 25 hotels in 1 month is a little bit hard because as you know the hold come back to the account after days or month in the worst scenario. So if every day a hotel hold me $250 for nothing will be a problem. I gave to her my CC because she was totally inappropriate and rude so I wanted just leave the hotel as soon as possible and do not come back never ever. There are other ways to say a thing. After she took the hold (my room was already paid) she gave me the keys and she didn't explain to me anything, just where the elevators were. No the check out time, no breakfast, no restaurants, no spa, no wifi..anything. I worked for few years in 2 big luxury brand hotels and I tell you that this is not a high standard customer service. My job is rating hotels to see if they are Solo travelers friendly. I am staying in 3/4/5 stars hotel and I had few bad situations.. but this was the worst reception ever. First of all, because the Receptionist/Supervisor, in my opinion, didn't care about the client problem and she did not find a solution, second she didn't explain anything and she left with the client in front of her. I send also an email to the hotel to complain about this and they didn't reply at all. So. I think that no one cares about this issue. Remember: The important thing for a client is to be helped and understood, the furniture is a must! In fact about the hotel, I do not remember anything, just the very bad customer service.
My husband and I loved everything about our 2 nights at this hotel. The room was great, the vibe in the lobby was fun and the architectural details throughout the hotel were breathtaking. The service -- from bartenders, bellman, front desk staff, etc -- was phenomenal. I saw reviews that made me question if this was a good choice -- I'm so, so glad that we went for it. Don't listen to the naysayers. This is truly a special hotel -- we will return!
"A Luxury Sentence"
This hotel was by far one of the most unique experiences that we have had traveling throughout the states. It offered a authentic mug shots of the famous and drinks behind bars. Iron bars that is- The food was five star restaurant quality and were not rushed to then be able to enjoy the night vibe. The rooms were so comfortable. The ambiance was unforgettable.
"Fabulous decor & Service!"
Treat yourself to an unique experience! From the check in to a warm lovely room... you'll be glad you stayed here! Our room was set up with. King bed & a bathroom with a tub & shower. The Brunch with the Bloody Mary bar is amazing!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM