of TripAdvisor Travelers recommend this hotel
"Only good thing is the location "
I spent 3 nights at the Mansfield for business. The only good thing about the hotel is the location. The rest is quite appalling. My room was dark even in the middle of the day as I looked out directly to a wall. The AC makes an unbelievable sound. I could only sleep with earplugs. The staff at reception is everything but friendly. Not going back and I should have paid more attention to the reviews I read before coming
"a filthy iron and terrible customer service"
I had a very negative experience. Room service provided me with a filthy iron that instantly destroyed an expensive shirt. At first I just asked for dry cleaning and was told no by a remarkably unfriendly person at the front desk. I then indicated repeatedly that I wanted the shirt replaced and was finally told that they'd refund my bill to the value of the shirt. So far so good! But my bill was paid by a sponsoring institution (refunding that payment wouldn't help me), and so they took my number and said they'd call to work it out and be in touch. Of course they never called. Nor did they return my several phone calls. So I'm out $200 for the shirt, and I've spend probably an hour dealing with their TERRIBLE customer service. Awful.
We booked The Mansfield hotel a year in advance, and found it cheaper booking with Booking.com. We had the standard room for 4 nights. And I was concerned reading reviews that they were dark and small. On arrival our room was ready, and our suitcases were taken to the room for us. The room is petite, but how much room do you need'! It was perfect for us. I had emailed the hotel prior to our visit as my partner was turning 30. We had champagne and strawberries left in the room on our first night. It was amazing. Such a lovely touch. I also had a note printed out for him which was done by reception. It really is the little things. The location of this hotel..... how close do you want to be' Unless you want to be on Times Square then this hotel is close enough. Within a few minutes from the Rockefeller centre, and Times Square. It's a winner!! We asked for an iron one day. And it arrived at the door with an ironing board. Free of charge. Amazing service!! Wifi was only free in the lobby. Which was fine. We had a few minutes in the morning to work out where we were going each day. We didn't hear any noise for the whole 4 nights. Check out was 11am, we checked out before this and left our cases in the locked room. Staff were welcoming, friendly and attentive. A lovely hotel! And would definitely recommend!
"Very long weekend"
What a great location, Just a block from Times Square and The Rokefeller Centre just around the corner the opposite way and a short walk to the tube system if you need it. The Mansfield is quite a small hotel but clean and tidy. It was my first stay in New York and couldn't have asked for more from a very reasonably priced hotel. The rooms are small but cosy and there are no drink facilities in the room but free tea and coffee from the rather plush library by reception. There's no real restaurant but who needs one in NY. The bar is good and all the staff were pleasant and helpful. The bathroom was small but clean and the shower was excellent.I would recommend this hotel if you just want somewhere to sleep and a base to see the sites if you're on a budget it's good value. I would happily stay again.
"Its all about location"
Although one can argue that this is definetely not a business hotel I might choose it again due to location. After all this is New York. And hotels are so expensive. Small rooms with tiny bathroom, but double bed. No free wifi in the room. Great Manhattan location. Nice library room for a coffee. There is free wifi there but you cannot work as tourists are also there and loud. Laundry service just down the road. Only one iron available in the hotel. Nice staff especially concierge. They would go the extra mile for you.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM