of TripAdvisor Travelers recommend this hotel
"Nice stay at the Marble Arch Hotel."
Location is excellent just facing the Marble Arch so you are just few steps from Oxford street and Edgware Road . My husband and I stayed there for two nights on our way to Hull for a medical conference . Our room was clean and comfy . The breakfast was good .The staff at the reception were very polite and friendly . Actually we had a wonderful stay in London . I would love to stay at this hotel on my next visit to London .
Location is Ok but when we stay at that Hotel on June 28-01 Juli, our things is GONE after the houskeeping cleaned up the room, we have 3 Rooms at the time.. we lost Mukena for Sholat, T-shirt at laundrt bag, Big Body lotion, when we complain to front desk , they never follow up our complained!! Until we check out they said nothing! Even to say sorry
"Compact rooms, great location"
I dithered between rating this 3 or 4 but decided to go with a 4. I was very excited when I booked this, thinking I had got a great deal at the Montcalm Marble Arch, this is instead it's boutique sister hotel just across the road, and not so luxurious! I do agree that some of the reviews for this hotel are probably meant for the one across the road. This is a great central London location, just minutes from Marble Arch tube. The reception area and rooms are nicely decorated and modern, but the rooms are small to say the least, an extra 1m all round was needed! 2 people could not walk round at the same time! The walls were paper thin too, you can hear every word of conversations in the room next door. On checking in the air conditioning was not working in our room, maintenance came quickly and resolved this with a new filter. Fresh fruit and a bottle of (room temperature) mineral water were nice touches. The mini bar fridge did not work so nothing in there was chilled, the tea bags in the room were amazing but the coffee was sachets of Nescafé! Tea bags were not replenished after the first day, and asking housekeeping to bring them when I first woke the next day was not high on my list of things to do. No bathrobes in the room, although there should have been, and the much anticipated aroma box was nowhere to be seen. Friendly staff. A good hotel, not a luxurious one, great location - nowhere is far away!
"Rooms too small"
Stayed one night the room was so small fixtures and fittings great but would have preferred more space and the walls were paper thin the person in the next room took a phone call and we could hear every word. Not good for the price
"Booking got cancelled"
I booked a two night stay at this hotel via Lastminute.com in May, my booking was confirmed and paid for and I was looking forward to staying here as part of my wedding anniversary celebrations this weekend. However on Tuesday, four days before we were due to check in, I was informed that my booking had been denied by the hotel because the rates were too low. I booked almost two months ago and they wait until four days before to tell me! Really disappointing and certainly not what I'd except from a 5* establishment. Instead of being excited and looking forward to the weekend ahead, the last couple of days have been stressful and time consuming as we've had to find an alternative hotel. If this is the kind of service that Montcalm are providing then I would advise customers to reconsider about booking this hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 1:00 AM , Check-out: 1:00 AM