of TripAdvisor Travelers recommend this hotel
"Really speoial hotel"
This is a fabulous hotel, excellent staff and customer service, great rooms, nice business class type lounge to relax in, just really exceptional from start to finish. If I am clutching at straws the room needed one switch that killed all the lights, but that's hardly a complaint. Would recommend to anyone.
I don't often write reviews but the staff at The Montcalm went above and beyond for us, I had to share! My partner and I where celebrating our one year anniversary and as soon as we got to the hotel we were told we had been upgraded to a suite. The room was spectacular! It had two floors, two bathrooms, a lounge as well as a lovely room. Wee were even given a complimentary bottle of wine. I can honestly say they made our stay very special and we will definitely be goin back!
"Great staff, great hotel, great price"
My husband and I had a wonderful one night stay at The Montcalm at the Brewery London City. It was a birthday treat and the hotel were kind enough to upgrade us to a suite upon arrival and provided a bottle of complimentary wine in the room. I cannot fault anything about our stay. Fontina, the guest experience manager, greeted us upon arrival and ensured she was there upon our departure to say goodbye. All the staff were friendly and approachable and the room was clean and very nice. I would warn guests that the bedroom windows do not keep out all the street noise and the floor was creaky but the building is Grade II listed and for us it wasn't a problem as we appreciate the history of the building. Without hesitation I would stay at this hotel again, in fact I am thinking of taking my young daughter there when I take her to London as I know that we will be looked after extremely well. Thank you again The Montcalm, keep up your excellent customer service and high standards.
"Look forward to trying again"
I will be working in Chiswell street for a good couple of years to come, so was really pleased to find this hotel with such good reviews and I hoped to use it for the foreseeable future. Its difficult to find good hotels in this area. Unfortunately I didn’t live up to the majority of reviews on here. The hotel is well situated 5 mins walk from either Barbican or Moorgate tube stations. On arrival all the staff are friendly, which continued through the stay. However, for a quiet Sunday afternoon check in was laborious. I had to input my card details 3 separate times due to all the various requests by reception staff, surely this could have been done in one go'! It didn’t help that I was seen by 2 separate people during check in, being asked the same questions twice. After 15 mins I finally received a door card, and I was then asked if I would like breakfast as it wasn’t included in the booking. I had distinctly included breakfast, so immediately queried this. I received the same response. As I was in a bit of a rush I left it, but upon checking all the booking details breakfast was definitely included. I feel a bit cheated by this. The room itself was a double room on the second floor. A little small, but comfortable with some character with dark wood fittings and modern finishes. All the expected basics were in place such as a kettle, minibar fridge, iron etc. The room was clean, and though it was slightly small there was enough room to store items. Apart from the intermittent working tap in the bathroom, it was difficult to get a good nights rest. The room was noisy from traffic below, but especially from the other hotel guests simply walking along the hallway. The rooms door is right in the room with no seals around it to block out the worst of the light or noise. It just made you feel every time someone walked past they could be in your room! All the problems are simple things that could easily be addressed to make this into a good hotel, but its such a shame this place fell short. I’ll continue to look elsewhere in the area. Update: I have since spoken to the House Manager at the hotel who has been very co-operative in understanding and looking into the problems I encountered during my stay. The hotel have looked into the check-in process and the problems around the inclusion of breakfast, and have refunded me accordingly. The hotel owners do seem to want to make a difference to the customers experience and will try and action any difficulties you may have. Given the post stay service I have received I will definitely go back to the hotel and give it another chance in the new year.
Although I spent only a night in the hotel, it's been a wonderful experience. I requested a special touch for the room being my 2nd anniversary with my girlfriend, and she was happier than ever. A special thank goes to Fontina, Guest Experience Manager, for her kindness and professionalism. Maybe just the bed was a little too soft for a good sleep.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB)
Check-in: 2:00 PM , Check-out: 12:00 PM