of TripAdvisor Travelers recommend this hotel
"Excellent hotel with fantastic staff"
this hotel was excellent, probably the best i've stayed in in the UK infact, the whole experience in the hotel was fantastic, the location, the hotel and especially the staff, we came here after i found the hotel through trip adviser and wasn't disappointed, with excellent close proximity to marble arch tube station and oxford street it's the ideal for shopping or basing yourself other london site seeing, will definitly stay again, the spa pool is very relaxing, all be it the pool is pretty small but it was warm!
We've always been loyal to the hotels we have used, only ever staying in two in London, most recently the Langham, Portland Place for the past 20 years. However, with a club room now costing £650 plus, I thought we might try and find an alternative and we did! The Montcalm, Marble Arch is so good I am reluctant to share! From the moment of arrival the staff were faultless providing a personalized check in and a greeting from Adella. Our room was amazing with lovely Hermes toiletries and the club lounge offered all we needed, again with superb staff. In terms of location, you are on the doorstep of Regent Street which is two minutes walk away. Yes, it is not as big as the Langham but offers the perfect boutique choice. If you want superb service, fabulous room and a great location then give it a try!
"Another Great Stay"
Booked here again after great experience first time round. We were not disappointed and having contacted Adella the Guest Experience Manager once again we were looked after extremely well. All staff seem genuinely pleased to help and nothing appears to be too much trouble. The hotel is very well located and very handy for the Marble Arch Tube station. There are a few reasonable chain restaurants nearby and also a handy convenience store if you need it. Some of the very large big brand hotels could learn about customer service and great staff attitude from the Montcalm.
"Best hotel I have ever stayed in!"
We stayed at the Montcalm for one night on the 6th January to celebrate my partners birthday and it was absolutely amazing from start to finish! As soon as we booked we was contacted by Izabella from the hotel to ask if we were staying for a particular occasion, which we was. She was so helpful and informative and kept in touch with us via email constantly before our visit. When we arrived at the hotel our room wasn't ready but we was very early anyway. All the staff were so helpful and friendly at check in and we were offered complimentary drinks of prosecco or soft drinks which was lovely. We were able to leave our luggage there as we was going shopping to Oxford Street which was just at the end of the road. We were told they would be taken up to our room for when we came back. When we returned later in the afternoon, Izabella personally took us up to our room and she then told us that she had upgraded our room to the Wow Suite which I have to say was absolutely stunning! It was massive and was two rooms joining each other. We had a huge four poster bed, a lovely marble bathroom and then the adjoining room had a sofa, dining table and another bathroom with an amazing walk in rain shower with colour changing mood lighting! We also had a bottle of bubbly in the room and a chocolate cake with happy birthday on for my partner! We couldn't have wished for anything better it was perfect, even the towels on the bed were made into swans and there was rose petals spread over the bed. It made the whole occasion extra special. The room facilities were second to none, best I've ever had in any other hotel. We also had access to the club lounge which is accessed using a key card and we used the lounge on the Saturday evening where the drinks and canapés are complimentary. It was a really nice area with comfy sofas and so nice to chill out in. We stayed there most of the evening and then had room service which was excellent quality too. The following morning we had breakfast back in the club lounge which was help yourself buffet style and it was again excellent variety and quality. When we checked out we was able to leave our luggage at the hotel as we was not leaving by taxi until 3pm. On the whole the hotel was 10/10 amazing in every way. I can not fault it at all and Izabella and the staff made everything so special for us, we cannot thank you enough! I will definitely be returning very soon!
"Excellent service!! Would highly recommend "
Stayed here for two nights to celebrate my husbands birthday and couldn't be happier with the service, professionalism and atmosphere of this lovely hotel. Excellent staff and suite. Well worth it for the club room. Thanks for making a special occasion even more special! We will definitely be back and stay again at the Montcalm Marble Arch.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM