of TripAdvisor Travelers recommend this hotel
We were welcomed to the hotel with beautiful service. Both Marta, the front desk manager, and Adella the guest services manager welcomed us and would then stop us as we passed through the lobby during our stay to make sure that everything was satisfactory. You have a choice of the fragrance you would like in your room upon arrival and an extensive pillow menu. The bed was comfortable and the room was very clean and quiet. The location was ideal for us near Marble Arch, Hyde Park, and Oxford Street. I felt like I received the best value for money at the Montcalm of any hotel I have stayed at recently.
"Excellent service and nice rooms!"
Stayed for 3 nights at the Montcalm during a recent stopover in London. I had done a lot of research beforehand and the Montcalm came up on multiple sites as highly recommended. I was definitely not disappointed! I booked a Club Double room - the room itself was fairly good sized by London standards. Bathroom was also a decent size. With the Club Room you also have access to the lounge which was nice in the morning when you wanted some caffeine and a quick bite. One of my requirements for a hotel room is that it be quiet - the Montcalm definitely checked off this requirement. Staff at the front desk were helpful - I would definitely stay at the Montcalm again!
"Very welcoming service"
I am from the US and spent a weekend at the Montcalm traveling from India to Europe. The service was exceptional, especially that of Vera Sirghi who checked me and then followed up with any service I needed. In short, I was HER customer, not just the hotel's. The entire stay was terrific and management definitely know what they are doing. Vera was exceptional, but every member of staff was competent, helpful and welcoming.
"Try room service!"
After a long day at work or shopping- too tired to go out- try the Room Service. Food was hot and tasty and arrived quickly. Equally- the bar food and restaurants in the hotel are excellent. Our rooms were well decorated and very clean. I have stayed in this hotel many times and will return.
If your looking for a centrally located hotel that the service one would expect of a 4 Star Boutique Hotel seriously look no further than The Montcalm.. The hotel is located approximately100 meters from the bustling Marble Arch. The simple cul de sac entrance is inviting when entering warming. Situated in the entrance is a quaint meeting area and bar offering refreshments, next to the entrance is a dining room for breakfast and other meals an exquisite restaurant and the buffet breakfast has what you'd need. The Club lounge on L6 was a bit disappointning, dark, too warm and soul less, I have to say I was expecting something more it was rather dreary and one whole wall of TV's didn't help. From the check-in to being escorted by the charming fItalian female receptionist to your 4 star room, this is a well polished example of what service is all about, very helpful and efficient staff, from arrival to departure The Montcalm delivers. In fact Ms Adella Makdessi's excellent pre and post check in correspondence was above par, she's also very professional and sweet when you meet her in person. My room on the 4th floor was well appointed and around 28 sq meters - modern with a nice large rain shower in the bathroom. The only thing I perhaps might add is an adjustable mirror with additional lighting as the bathroom is a little dark, the scale was also hard to read.. The Hermes toiletries were pleasant and replenished. The room is complete with a Nespresso coffee machine ( I asked for extra and it was provided) and mini bar with alcoholic, non-alcoholic beverages and snacks ( which I didnt use) I was surprised there was no ironing board or iron though. More complimentary water would have been nice. I was met with a personalized hand written note and a fruit basket, which was thoughtful of Adella. The room has no blackout curtains behind the main curtains but has sheers, and AC but I had to use the chair to keep the curtains from opening as it let the light in. The bed was big but honestly not super comfortable, it seemed to be two beds joined together as it had a lump or ridge in the middle so you have to sleep one side or the other. The only little thing I’d change here are the pillows which are lumpy and are very soft, and a suggestion would be to make the sleeping experience perfect the addition of a Pillow Menu with top quality pillows. After all you're paying for 'sleep' The room has a wardrobe, safe and all the appointments one would expect of a 5 star hotel. Beautiful. This hotel also has a very tiny gym. As a gym junkie I need a good gym for my daily workouts so I didn't use this as it was being used when I wanted to use the machine. The hotel really doesn't have enough space to put any more equipment to satisfy my needs and for this reason I'd not be back. I also tried to book the spa for a treatment but it was always full. The Montcalm is hard to beat 4 star experience in terms of value for money and location and the staff really make the difference.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM