of TripAdvisor Travelers recommend this hotel
"Thoroughly Recommended - Excellent Hotel"
My partner and I travelled to London to celebrate her birthday, and the experience we had with this hotel made it even better. Excellent location, right on the corner of Hyde Park, and Marble Arch underground. We were greeted upon arrival by an extremely friendly man (whose name I unfortunately cannot remember) but he always had a smile on his face, and it was lovely to be greeted by him. We were a little early, but we had a spa treatment at a different hotel so we left our luggage with concierge and went on with our day. When we arrived back at the hotel to check-in, there was someone already checking in, but someone spotted we were queuing, pressed a button and somebody else arrive at the desk instantly, something we really appreciated and adds to the level of service you receive at this hotel. We were told our room wasn't quite ready for us, but the Guest Experience Manager Izabela would like to meet us and show us to our room. We were told to wait in the lobby and provided with a glass of Preseco and fruit whilst we waited. I will be honest here, we were a little bit disgruntled that our room wasn't ready, but we didn't know what was to come, and to our pleasant surprise, Izabela had upgraded us to a Quebec Suite. The wait was well worth it!! Our room was incredible, a huge four poster bed, towel swans and petals on the bed, a bottle of Proseco, cakes, and fruit. An extra living space with a sofa and dining area, and extra bathroom. The room was quite simply amazing! The bed was so comfy, the bathrooms classy and fantastic. The magic glass is a great addition for the bathroom. This moment really made our weekend that extra bit more amazing, and we are so thankful for everything the staff did. We used the spa facilities, which you are provided with towels and flip flops. They are spotlessly clean, the changing rooms also extremely clean. Our room also came with access to the Club Lounge, and I do suggest a visit here, lovely atmosphere in the room, complimentary drinks and canopes in the evening. We had breakfast in the morning, a great selection, all fresh, and well stocked, staff were very very attentive and nothing was too much trouble for them. To summarise, the hotel is excellent, the staff are brilliant, and the amenities and facilities really add the to stay. Even if our room hadn't been upgraded, we would have still enjoyed our stay here, it just added that extra little touch that we both really did appreciate. Any time we visit London, we will definitely be staying at The Montcalm. Thank you again for making our time away extra special.
When going to London we won't stay anywhere else but here now. Fantastic service from the second we were there to the second we left. We had no issues to report back. Upon checking in they conversed and asked what we were up to in London, we were going to a concert, they offered advice on the best way to get there. Upon leaving and returning to the hotel we were offered refreshments to take with us as it was a hot day and upon return offered refreshments too. Upon check out the next day we were offered this again also as we had parked outside of London due to parking. The hotel is in the perfect location. Can't wait for our return trip.
We visited The Montcalm for our one year anniversary. Our amazing Guest Experience Manager Adella, upgraded us to a suite with a wonderful and romantic set up, one bottle of Proseco and some cakes. We were offered an access to the Club Lounge from our early chekin and before we leave London the evening after. We didn't have time to enjoy the SPA which also seems to be great. We thanks all the personnel for their friendly and warm welcome (and Adella again!). We will definitely return in a future trip to London and we recommend this hotel.
Beautiful hotel with super friendly staff. Was a great treat to be upgraded to the 'Wow Suite' with four-poster bed. Fab location in a quiet spot just around the corner from Oxford Street and Marble Arch tube station. Have been here before and will definitely be returning when next in London.
"Booked over the Booking wiht cheak-in time 2pm, but arrived at the hotel at 10 am and I was given a room at no extra cha"
I stay at this hotel is not the first time. The rooms have everything you need, quite comformally and modernly decorated. For walks nearby the park is located (6 minutes), for purchases Oxford Street (5 min.) The team is very friendly and always ready to help. Good choice of food for breakfast.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM