The New York Palace is ideally located on the corner of 50th Street and Madison Avenue. Steps from shopping centers like Barney’s New York, Bergdorf Goodman, Saks Fifth Avenue, Cartier, American Girl Place, and within blocks of Midtown’s most popular attractions like St. Patrick’s Cathedral, Rockefeller Center, Bryant Park, The Museum of Modern Art and Central Park, The New York Palace is an ideal base for shopping and sightseeing. Also, free shuttle services to Broadway theaters and Wall Street make it easy to catch a show or work during the stay.
This hotel was wonderful! My only complaint is that you have to pay for wifiComment of C. Donna , United States the 2016-07-03
Beautiful place, great location!Comment of L. Matthew , United States the 2016-05-31
Had a very nice stay at the Lotte NY Palace. The Tower room that we had was spacious and, particularly appealing, was with a great view. While only a brief visit, we very much enjoyed our one evening at the hotel. The location was incredibly convenient for us as it was very near and easy walking distance from two locations where we had appointments. The staff was most helpful and the room was well maintained and quite clean. While it had been many years since we last stayed at this hotel, we would readily return.
I was with a group that was fortunate enough to have stayed at the Lotte New York Palace Hotel. The hotel is beautiful and the service was excellent!!! I specifically was impressed by two of the hotel's associates. Matt Cifuni is one of the hotel Bell Staff. He was extremely knowledgeable and very friendly. In addition, I had the opportunity to meet Tiffany Hsu ( Assistant Director of in Room Dining). Tiffany was on the ball. She left no detail undone..... The location of the hotel is terrific as well. It sits behind St. Patrick's Cathedral and a block away from 5th Ave. There are great restaurants and shopping all around..
"Great location and view, but underwhelming experience"
Let's start with the positives. The location in mid-town adjacent to St. Patrick's and a few short blocks to Central Park is terrific. Views from the higher floors are stunning, and even the lower floors have a great view onto the cathedral grounds if you are facing west. The gym is clean and bright, and well stocked with toys. The temperature in the room was set at 60 degrees, but once I figured out how to adjust that, everything about the room was just fine. Another thing I liked: The windows open so you can get some air and hear what's going on out on the street. The check-in is a grueling process. The reception area is a small, U-shaped bullpen. I waited in a long line to check in, provided all my information and was told to come back later for my key since my room was not ready. Twenty minutes later, I received a call saying my room was ready (thank you for that), and then got to wait in another line to get my key. So, check-in took the better part of an hour. At check-out time, I just tucked the statement that had been slipped under my door into my bag and left. After getting home, I checked the statement and realized that I'd been charged $50/night for an extra bed. I did not, in fact, have an extra bed, and in response to questioning at check-in had assured them that I was traveling alone. I called the hotel to ask to have the excess charges removed. I was told I could only get the bill corrected by sending an email, which I did. After five hours, I have no response--not even an acknowledgment of receipt. And I just called the accounting department and got voicemail. So, the still-uncompleted check-out process has been as underwhelming as the check-in. I'm missing the sense of delight I should have after staying in a place that calls itself a "Palace" and charges accordingly.
"Beautiful view and excellent service"
Stayed in this beautiful hotel in the heart of Manhattan. Short walks to Broadway, Central Park, and Times Square. All staff was friendly. Matt, bellhop was helpful with getting around the city and Tamera organized our reservation. Highly recommend staying in a Cathedral room for the best views.
"Amazing Room, Service, Staff - A Total 5-Star Experience"
I was in NYC with some friends last December when we stumbled across the Lotte New York palace hotel. We walked in looking around amazed and were approached by Becky who asked if she could help us find anything. She then gave us a great description of the hotel and amenities. Turns out she was the GM. It was so impressive that she was that “hands on” and I quickly came to learn that all of the staff we encountered were helpful and on top of their game. We had a drink at Tavern on 51 and enjoyed the staff and atmosphere. We decided to stay there for 2 nights this past week and had another wonderful experience. Bitan checked us in and had a magnificent room for us, although we were a bit early so he took my number and called when it was ready shortly thereafter. In the meantime, he directed us to the spa/gym to freshen up in the locker room (fully equipped with showers if we needed too). On our way out we ran into Raymond, one of the bellhop's, who took our bags off our hands immediately. When we entered our room, we had a spectacular view overlooking St. Patrick's cathedral. The room was VERY spacious with an amazing view of the city. That evening we also took in the Jazz duo in the lounge. They had a melodic and smooth style and the cocktails were excellent too. The next morning as we were leaving the room, the maid, Patricia, welcomed us and asked if we had everything we needed. I was never before approached by such a warm and wonderful maid. On our last day we had breakfast at Villard. The food was amazing, especially the thick cut billionaires bacon - yum. And the service was spot on. Melissa, our server was efficient and helpful. We were even visited by Marty, the food and beverage director, to make sure we were enjoying our meal. All in all, it was a wonderful stay and I will do it again on a future trip.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM