The New York Palace is ideally located on the corner of 50th Street and Madison Avenue. Steps from shopping centers like Barney’s New York, Bergdorf Goodman, Saks Fifth Avenue, Cartier, American Girl Place, and within blocks of Midtown’s most popular attractions like St. Patrick’s Cathedral, Rockefeller Center, Bryant Park, The Museum of Modern Art and Central Park, The New York Palace is an ideal base for shopping and sightseeing. Also, free shuttle services to Broadway theaters and Wall Street make it easy to catch a show or work during the stay.
This hotel was wonderful! My only complaint is that you have to pay for wifiComment of C. Donna , United States the 2016-07-03
Beautiful place, great location!Comment of L. Matthew , United States the 2016-05-31
"This is a wonderful Hotel!"
The Lotte Palace Hotel is located within walking distance of Rockefeller Center . It is a beautiful hotel with the most amazing staff. You feel that your wish is their command. We were there with our 18 year old granddaughter to celebrate her birthday. The Concierge staff was wonderful. A birthday treat was waiting for her when we came back from the theater.
I stayed at the Lotte for four nights with my husband. This is about the eighth time I stay in this hotel because I absolutely love the location. The rooms are great and spacious. We stayed at a cathedral view room and the views were incredible! However, there are a few “buts” that I think are important to point out: - the WIFI is not free. In a hotel where you are paying about 600$ a night, this is absolutely unbelievable!! Nowadays even hotels classiffied much worse than the Lotte offer free wifi. Somebody must tell the manager that this is unacceptable in a hotel of the Lotte’s category. - the dining offer is very limited. We wanted to have a light dinner on the day of our arrival and it was impossible to do so in the hotel, we had to go out. There is no place to have a salad or a sandwich! It is a real pity that no attention is paid to these details which make the difference between a hotel and a great hotel.
"Old and overpriced /horrible check in experience "
Everything is old and overpriced. Not worth your money and hassle. I was in main building, king bed room. Used hotel tonight, somehow had super hard time checking in, waited at the front for more than 30min just to figure what was going on. Hotel tonight had to call hotel two times, I had to call hotel tonight to call the hotel.... Front gave me ‘room with the view’ except the view wasn’t really a view, rather 2/3 was other buildings side, saw other room with the view on expedia tried to book it instead while dealing with this check in bizarre, front person keep telling me that kind of rooms are fully booked and don’t know why its showing on the Expedia (i never saw the room hotel doesn’t have on expedia before ever tho) so we end up staying in this dirty old weird smelly room but looking at the hallway it was so obvious all the room will be in same condition. Workout, old and dirty. I felt itchy and weird, this super old room with old carpet and furniture and probably old mattress made me feel sick. They really need to upgrade their hotel, its not worth the price. Name, reputation and fame of hotel is also worn out, dont bother staying in here unless you got a room with the church for super cheap price, its not worth it and there’s so much better options in new york city. If you like the lobby and building just take some pictures at the entrance and use their “restaurant” which only opens for breakfast and brunch 🤦🏻♀️ pretty nice except its you will be paying a lot. Don’t stay in the room its not going to be anywhere near the lobby quality 🤷🏻♀️ +there was two wedding on the same day and they take the whole lobby area for their guests and huge group staying over for wedding the their actual lobby area is so small is was super packed on the day they had wedding to the morning next day when the wedding guests are leaving and barely have any place to hangout or eat from the beginning we only used the room to sleep and had one brunch at the “restaurant”. The pastries and coffee place in hotel is to go only, and closes at 5pm🤦🏻♀️
"Exactly what i expected!!"
A 5-star hotel living up to it's potential. Staff was very friendly and accommodating from beginning to end & great view of Cathedral. Also,, great location for a "Girls Weekend" to visit St. Patrick's Cathedral, Rockefeller Center/Observation Deck, Central Park, Radio City & many, many more within walking distance!! Not surprised that there wasn't any "Free" Coffee, teas & Wi-Fi in the room, since most 5 star hotels provide the impeccable service in their cafes, bars & restaurants in order to show their customers what being at a luxury hotel is supposed to be!! Definitely would recommend this to anyone looking forward to a 1st class experience!!
"Not value the money"
Except the location is good and the bed is comfortable, there is nothing that value the money. There is no kettle, tea bag, cup and even "instant" coffee (not to mention coffee machine and no free wifi) in the room with a room rate of about USD500 each night. These things are truly needed in particularly for a cold night like last Friday where I check in lately. Tonight was the fifth day of my stay. Except on the second day that soaps (both for hand and body) were refilled, there were no soap refilled on subsequent three nights. This made me surprise that the "five" star hotel has such a policy.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM