of TripAdvisor Travelers recommend this hotel
"Modern Hotel with Spacious Rooms"
Overall, this Sheraton is located in a good location and within walking distance to the subway station. The rooms were spacious and clean. The lounge's offerings is top notch. The staff is very friendly and provided excellent service. Highly recommended.
"Great staff, hotel and location"
I was in Seoul for business. Hotel: - Easy access. I hopped on an Airport bus from Incheon and was dropped right outside of the Sheraton. - It's about a 10minute walk to the subway station. From there it's easy to get around Seoul. - Spacious rooms. - Gym. It's a fully equipped gym. Free weights, cardio machines etc. Plus they have a steam room and sauna. - Welcoming staff and helpful concierge. - A 10 minute walk and there are decent options for restaurants. - Internet is fast and reliable. Was able to get all my work done. - If you can get a room with access to the Sheraton Club. Wonderful service and a nice place to conduct business and relax. I would definitely recommend this hotel and will also be back when I am next in Seoul.
Visited in March for a business trip. Hotel very geared for business and pleasure. Well appointed rooms and comfortable beds. Location was within walking distance from many eateries and shops. Staff welcoming and VERY willing to assist in any way.
"Third Visit - Another Try"
So it's been quite a while since I've been here as I now have a couple of GO-TO hotels in Seoul. This is my third visit I believe. I was hoping for some improvements and a different experience from my past visits, but unfortunately it may have been worse. I am a platinum member with SPG, but I didn't really receive much benefits. As a matter of fact, I got stuck in a far end room, where you have to walk a bit of a maze to get to the elevator. When I called for assistance, staff response time was very slow. When I inquired about services they offered, it seemed like they were all not on the same page. When I went to the club lounge, the staff seemed confused with their own policies. A couple of workers even tried to make me leave the lounge because they were "closed" which wasn't true. They were just in between happy hour and late evening cocktail times. Even then, I'm not sure why they would ask members to leave. I've been to many club lounges and this was the first time I've experienced something like this. Oh and by the way, before I actually booked my stay, I called ahead and asked if they had a suite room. I checked with SPG's inventory to see if they had any. Apparently they had one, so I called the property first before finalizing the booking. I asked them if I would be able to get a complimentary upgrade as a member if I had booked a regular room then and there. They said I would, but once I got there, not only did I not get a suite upgrade, I got stuck in a tiny room in the far end of the hotel. I'm not sure if I'll ever give them another try, but I'm giving them a 3 star rating only because I am a member with their network. Otherwise, the rating might be lower. However, I do acknowledge positive things as well. The location here is excellent. You can get around to major parts of Seoul from here. In addition, the rooms and bathrooms ARE clean.
"Good location, good staff, extras are pricey"
I have stayed here two or more times a year for the past ten years. I really like the location. It is a pretty straight run from the the airport either by international taxi (68,000 Won) or limousine bus. With respect to food then the hotel itself is expensive, I either eat in the mall across the road or in one of the local Korean restaurants in the small streets behind the hotel. One of my favourite activities is the illuminated walk across the road from the hotel. Safe both during the day and at night it is a really pleasant stroll down to the riverside. Sheraton bought out the original owners a couple of years ago and they have undertaken extensive refurbishment of a hotel that was becoming a little frayed at the edges. Unfortunately they have also refurbished the prices of the mini-bar and now charge for facilities, such as the sauna, that used to be free. The staff are professional, friendly and helpful but you get a strong sense that they are now following a more corporate policy that is dictated from elsewhere. The quality of the decor is good but I personally find the extensive dark brown rather gloomy and a little oppressive. In my room for this trip the previously noisy aircon had been replaced by a new, silent, ceiling mounted unit. Unfortunately the unit has a very bright green power light which glows eerily means the room is not as dark as I would like it for sleeping. The room layout could also be better, there is a rather small and narrow "desk" with no lamp making it uncomfortable to sit at the computer for a decent period of work. The bathroom has been re-fitted with new appliances although they have still kept the modern but inefficient (poorly draining) sink design. My only real gripe is the shower/bath. The tub is too small for a relaxing soak and the glass shower panel is fixed in position which means that you unavoidably get cold water dumped on your head every time you try and switch it on.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM