"Decent hotel, apathetic staff"
I stayed for two nights in London by using a large number of earned SPG points. This may have resulted in the problems that I had. The first night was great. The room was nice, if a little dated, but the hotel is located in a good place, and we were really there to see the city more than hang out at the hotel. The second night was awful. The air conditioning unit in the room started making periodic shrieking noises late in the night. While we may have been able to request a room change, we didn't want to go through the trouble as we had an early international flight out in the morning. To add insult to injury, when we raised the issue during checkout, the associate simply commented that she would have maintenance take a look at it later. It felt like a complete brush off. The final night of our dream vacation wasn't as much of a dream as a nightmare.
"Modern, great views and very helpful staff"
We stayed for a weekend. Location is amazing, just 5 minute walking to Harrods and the Victoria & Albert The round building makes the room views spectacular. Bedrooms are big with comfortable beds and a nice bedroom. Breakfast is served in a relaxing space. Lot of variety in regards to food, fresh juices and staff very nice and helpful
"The New Armouries Cafe"
Karim Ahmed was sooooo helpful and kind. He went out of his way to help my friend who wasn't feeling well. He got us water and he offered to get something out of the kitchen for her. Above and beyond the call of duty!! Great job Karim, and thank you!!
It's not my first visit and the overall experience was great. However, this time I tried their breakfast and I find it overpriced considering the very limited variety although they provide payable extras (I had to ask) but at that price I would expect an omelette to be included! This time I didn't find a power source near the bed but I'm not sure if all the rooms are same. Staff, cleanliness, location, room size keep it as my most recommended hotel in London
Just a block from the underground and 2 blocks from Harrod's, it's an ideal location. The bonus was that it's also walking distance to the parks, buses and so many wonderful restaurants. The staff is first class, the rooms spacious and quiet. We will definitely stay here again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM