this was a great experience, this is what i call a first class service.. will be back..Comment of M. RIGOBERTO , United States the 2016-07-08
Best place I have seenComment of A. TAREGH , United States the 2016-05-30
We loved our stay here! The Ritz is so very clean and fresh. The room was large and very comfortable. The staff was fabulous, attentive and friendly. I brought a rose to the room, left and when I came back it in a vase with tea roses. It is just those extra details that Make the Ritz a special place to stay.
What a nice hotel this is. Rooms are well appointed and the service was extraordinarily. Prices are extremely high $41 US for breakfast for 1 person. Bar area had entertainment at night. I will stay here again but eat some where else.
"Ritz-Carlton Cancun Club Level: Awesome Experience"
We just returned from an amazing trip to the Ritz in Cancun, our first time in Mexico. We stayed for 4 days and had an amazing time. Martin, the Club Level Concierge, was tremendously helpful in booking our excursions - and even came and found us when one of our excursions was delayed due to weather, so we didn't leave the hotel for no good reason. Overall we went back and forth about whether or not the club level experience was worth the extra cost. In the end, we believe that it was. We had to force ourselves to leave the club level for meals (the restaurants at the hotel are truly spectacular, but club level food is fantastic, always available and just so much easier). The staff was extremely attentive. One of our favorite parts of our trip was sitting in the lounge just talking to some new friends we had met during our stay for a few hours while the sun set over the lagoon. There probably isn't a better place to unwind in all of Cancun. The only minor thing I wish could have been slightly better was more proactive pool and beach side service. Once you got the attention of staff, they were prompt, polite and extremely helpful. But I probably would have spent a lot more on drinks if they had just stopped by a little more frequently. This was probably not a good place to stay for my first trip into Mexico, as now every other property and city looks like it will pale in comparison. Overall, the Ritz lives ups to it's reputation and The Club Level experience did end up being worth the extra expense, if for no other reason than it made the trip that much more hassle free and let us focus on truly enjoying the hotel, the spa, the beach, the pool, and our company.
"Very Pleasant Stay"
We enjoyed our stay at The Ritz. The staff was very friendly, the Hotel was beautifulI, and the view of the beach was wonderful. I was particularly grateful because of a certain incident that occurred. We went to the lobby one day to wait on a tour we purchased in the Hotel Zone. After waiting 10 min in the lobby, we forgot something in our room and went to go get it. As soon as we went back to the lobby we were told the tour guides arrived, didn't see us, and left. The Hotel staff called the tour company and argued with them about leaving us after waiting not even 1 min. The tour company guides came back for us. Thank you Ritz staff for a wonderful stay and for your help.
"Amazing Amazing Amazing Hotel and Staff"
This might have been one of my best vacations. The hotel is elegant and the service and staff live up to the Ritz name. There are so many people to thank From Eduardo at the beach and pool to Martin, Sindy and Natalia in the Club level. And, to Renee who all made our stay truly one of s lifetime. I highly recommend Club level and the view from Oceanfront is breathtaking. Worth every penny. Thank you to the entire staff.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM