this was a great experience, this is what i call a first class service.. will be back..Comment of M. RIGOBERTO , United States the 2016-07-08
Best place I have seenComment of A. TAREGH , United States the 2016-05-30
"Dated and not ready to be part of the Marriott Group"
This hotel has probably seen its better days and will require a major shake-up to meet the expectations of clients that are choosing them because they are now part of the Marriott Group. And then, hopefully both Ritz Carlton and Marriott can someday reach the excellence of SPG.
"My first night with Ritz-Carlton Cancun"
The decoration of the hotel was extremely beautiful. The reception staffs were very helpful and the location was good. The only minor thing about the hotel is the size of the room. The room was in good size but when compared with other major hotels in the area, Ritz-Carlton's room is a bit smaller. Other than the room size, everything were very good.
"Unfortunately 'Excellent' is the highest rating TripAdvisor offers..."
Apparently my arrival had been advertised well in advance as everyone knew my name, everywhere I went - incredible. Faultless service, wonderful food, excellent selection of bars, restaurants and everything else you could need (gym, shops etc). Oh, and then there is the beach although I guess all the other hotels on the strip get to enjoy their slice of that paradise too. I hope to be back. Thank you.
"Beautiful property - First class service."
Large elegant rooms, perfect beach. Dining is Very good, fine wines, beef and seafood. Could use some more kid activities. Not sure why they charge $37.50 an hour for use of the tennis courts '' This property is not for those on a budget !! :)
The disposition and service of the hotel personale was outstanding, and one thing they qhave and some other hotels, i would even say most, do not, is that the entire pool area has water heated up to an ideal temperature which allows for small children to enjoy the pool year round and for quite a long time. A great expefience !!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM