of TripAdvisor Travelers recommend this hotel
"Lacking Customer Service"
We stayed in the suite, which was very lovely- beds were incredibly comfortable and had a great view. The showers are environmentally friendly so the water pressure is low. A small but annoying nuisance was the sink, the faucet was too short for the sink so your hand is constantly hitting the back. The club level is great, you can quickly get snacks, coffee, drinks, water etc... everyone on this level were incredibly kind and helpful. My issue: I called to get my shirt and pants pressed at 3:00PM to see if I get it back by 5:00PM the next day (25hrs notice). The lady I spoke to was not comforting, stating "maybe we can get it by 5:00 but probably 6:00-7:00pm instead though". Unfortunately I needed to at 5:00pm, we went back and forth and she stated well you have an iron and board so you can get it done before then. I conceited a bit irritated, this was a big mistake since the next day the Union Square area lost power, no fault of their own. However they were not helpful in anyway for a solution, wouldn't even help with suggestions on where to go to get a press. Luckily with no help from the Ritz, we found a local clean and press that were more than willing to help.
"The bar was high and was not met"
A romantic weekend at the Ritz in San Francisco had high expectations but came up short. My wife and my dog stayed this past weekend at the Ritz. The location is excellent with access to most major landmarks within walking distance. The views from the top of the hill are amazing and the hotel is very clean and a romantice setting. The reason we had issues is that promises made where not kept. We paid an extra $125.00 for our small 8lbs dog and did not receive any of the benefits promised. We are Platinum memebers and did not receive the benefits our our membership such as a room upgrade. The hotel is amazing and we will give it another try as we do frequent San Francisco.
"Quiet luxury in San Fran"
We stayed for 3 nights at The Ritz Carlton in San Franciso. It is close to Union Square (and lots of shopping) and Chinatown. The staff was on the ball and courteous. We had requested 2 connecting rooms which they granted upon arrival. The rooms themselves were spacious, clean and lovely. They had city views. The bathrooms only had a tub/shower combo which I thought was strange considering most Ritz Carlton properties have separate showers and tubs. The room service was delightful and we ordered the huevos rancheros every morning for breakfast. The concierge met every request with a smile and great information. We had a lovely stay and will return some day soon.
"First-class in a fantastic location"
We had the pleasure of staying at the Ritz SF for 3 nights during a portion of our honeymoon. Upon arrival it is very clear that this is a first-class hotel with fantastic service. Since you don't really need your car in San Francisco, it was a breeze to valet the car and not have to worry about it for a few days. The valet and check-in process was seamless. We received a warm welcome and during our entire stay we felt comfortable and carefree. Parallel 37 and the lobby bar were both wonderful and would recommend for brunch and cocktails. We received chocolate covered strawberries as a welcome gift. As for the room - HUGE. This is probably the largest hotel room in terms of square feet that you are going to find in San Francisco. The bathroom was perfect - double sinks and a large marble shower. Fully stocked for everything you would need. The beds were very comfortable and there was zero noise at night, since we were on the top floor. The rooms and spacious and comfortable, with in-room coffee maker and plenty of closet space. We slept great and felt refreshed after our departure. If you are asking me if this hotel is worth the cost in San Francisco - I will tell you it definitely is. We also stayed at the Westin in Union Square during our last night in the city and you can't even compare the two. We are loyal Starwood/Marriott members and love the Westin brand. However, for the extra money you simply cannot beat the Ritz for value. Our room at the Westin was a shoebox at $260 a night, and the amenities were dreadful compared to the Ritz. That's just my comparison, but hopefully that puts things in perspective. Also, don't be afraid of the $65 for valet parking...it was $75 at the Westin. The comfort and ideal location in Nob Hill is worth it, and we will be staying at the Ritz SF again in the future for sure. Cannot wait to return!
"First Class all the way"
We stayed in one of the suites and truly loved this place. The rooms are large and newly refreshed. It was great to come home to after a long day of tourist fun around the city. We can say enough about it. The club floor is worth it too.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM