The Roger New York is located on Madison Avenue. Just blocks from Grand Central Terminal and the Empire State Building, and a short stroll from fashionable SoHo and Madison Square Park.
Great location for business, very clean hotel and relatively friendly staff. Its a really cute hotel! The bathrooms are not as large as they appear on the website but pretty standard size for a New York hotel. It was really clean and had great decor. They also let me check in early which I really appreciated.
"Many misses in details"
The first impressions were good, the lobby is lovely and the desk service is good but the rest were disappointing. The room is small as expected but the carpet was dirty with many spots. There is absolutely no counter space in the room so no where to put anything other than the tiny bed side tables. The bathroom had one robe with a stain. The shower/shampoo pumps were rusty and falling off the wall, the shower gel literally came out with rust in it. The elevators are crazy slow and there are no separate ones for the staff so they have to transport their carts etc in the two tiny elevators shared with guests, we waited forever for it and couldn't get on because it was full with the staff. We were on the 4th floor so opted to take the stairs most of the time, but the mezzanine staircase is full of junk used as messy and dirty storage and felt like we were in staff only space. Overall, it needs a good scrub down and organization and a small table in the rooms would be helpful.
The hotel is very stylish, clean and in general very pleasant. I enjoyed my free taster of wine otherwise I would have probably not stopped and seat at the bar. The staff were genuinely kind. The only discomfort I had was the room sound isolation. I could hear next door talking, tv, etc.
"Nice rooms, very friendly service"
I will definitely stay at The Roger again - checking in was a breeze, with very friendly people at the reception. We were invited to the cocktail hour (5 to 6pm), which I am sure would have been very nice. The little restaurant on the mezzanine was great for a quick lunch and breakfast was very nice as well. My room was very nice and comfortable. Overall a great experience.
"Good location :)"
This is a lovely hotel in a good location but I think that's what you pay for. The room was so small we couldn't even unpack, didn't explore much more of the hotel - breakfast isn't included and is crazy expensive. It's ok if you are just looking for somewhere to put your head down and aren't in all day like we were but you can't spend any more time there because it's so claustrophobic
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM