of TripAdvisor Travelers recommend this hotel
"You pay for what you get"
This resort hotel is a great hotel. It is one of the more expensive hotels in the area. It is an adult only hotel. Which was great. The sister hotel next door is a family resort. You can access the sister hotel as a guest of the Royal. This hotel being an all inclusive hotel can be loud at times with the people partaking in the open bars and the weak drinks. That all was expected at this type of hotel. The food quality was great and geared towards the American/European taste. The hotel staff works very hard to please, and will do what they can to meet your request. We did upgrade the room to a pool/ocean view. That was nice to see every day. The hotel is within easy walking distance to the main shopping drag of 5th ave. There are many reasons why to stay at this hotel. Would I go back again...not sure. We did find several other beaches that were better, and had some great hotels on them. We will be trying them next time we go.
"Wort every penny "
Stayed at the hotel for seven days and it’s amazing. The staff did everything for us to have the best time. The service is 5/5. The hotel is really nice, you get the feeling of “new” and old at the same time. The room is clean and modern but the phone is like from the 80’s, that’s the charm. After seven days we still feel that we had not the time to eat everything they got to offer and the steaks and seafood was so good! Specially the pelicanos had so good food and the staff was so serviceminded. The WiFi was 2/5. It worked, but slow. The drinks at the pool is not the best but they will get you drunk after a while. They really need to step it up, even if you try a simple one like gin and tonic they probably will get it way to strong or tasteless. If you order some random from the bar I’ll taste really good, but do not expect the standard at the pool bar. The show at 21:30 is really good so do not miss it!! Different every day. Do not go to the presentation for the real club “premium club” if you don’t want to sign up for 6000$ over five years to pay. If you loving the place and want to visit the same resort for the next decade then go for the presentation.
"Girls Trip "
Amazing Staff,food Entertainment, GREAT Customer Service,u really get your money worth.. pool activity amazing..especially foam party..CAN'T wait to go back..😍🙏👏..Close to 5rh Avenue stores..Tje club the Vaquita is amazing..Ffirever21 only take Mexic an money..The Pelicano was one of my favorite place to eat Lunch..
"I was blown away!!"
This was our fourth time to Mexico - first time staying in Playa Del Carmen so first time at the Royal. We normally stay in Playacar at Riu resorts (which are great!!) but decided to try something different. I was blown away!! We first met William who greeted us when we arrived. He was most attentive and personable. Our room was not quite ready when we got there but William made the wait enjoyable. When we did get to our room it was very clean and comfortable. We ate numerous meals at Pelicano's with awesome views of the Caribbean. Our waiter Joel was absolutely fantastic. We also ate several times at Asiana where we had the pleasure of having Rudy as our waiter. He had a great sense of humor and the food there was amazing!! The cleaning and turndown service in our room always left something special waiting for us. Special thanks to Cristobal for that!! We spent most days on the beach in one of the cabanas. There we met our beach waiter Erick. I cannot say enough about him. He tended to us as though we were his family and actually spent more time on the beach than intended because of him. There were only two things that were negatives. First, we did opt to purchase the dinner on the beach. While the food was delicious, the service to our table was very slow. We were always at least a full course behind the other tables. The second thing was a foul odor that was very noticeable when on the beach. It got stronger if you walked north along the beach. This odor was also very prevalent walking along 5th Ave. Unfortunately there is nothing the hotel can do about this. Other than those two things we fell in love with the resort and the staff.
"A beautiful restful holiday in a beautiful resort "
Stayed here for 5 nights on the 13 th Oct with my husband. We were in a swim up suite room 620 which had everything you could wish for . A kingsize bed, jacuzzi and located on the quieter side of the hotel which I recommend . We had the most amazing time. On arrival we were welcomed with a drink and a freshen up towel after our long trip . This is an adults only all inclusive resort and our lovely welcoming reception concierge explained the facilities . We were a bit concerned before arriving at Cancun airport as we arrived the day Hurricane Nate was supposed to pass through . Fortunately it had no effect on Playa del Carmen and the weather was mostly lovely for the period we were there . The food throughout the resort was fantastic and we tried quite a few of the restaurants . Our favourites were Marie Marie and Il Pescatore for dinner . For breakfasts and lunch we enjoyed Spice and all the staff there were very attentive especially Nahun. There is entertainment every night in the main foyer and when we chose to go, it was very enjoyable. We thoroughly enjoyed our stay and would definitely come back again.
Credit cards accepted by the hotel: American Express - Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM