"Best hotel in ireland."
I read the last few review's and don't agree because I stay here alot and have been staying here for twenty years and it's outstanding .I know alot about hotels and I stay in lots of 5 stars and this is far above all 5 stars hotels .I can't wait for December to go to the Shelbourne hotel as I have booked myself and my niece a fablouse room for our Christmas get together and Christmas nite out wearing out jumpers. We will be up early for our usually swim and afterwards we will have pancakes and bacon in the hotel. Yum Yum.
"Not a place to start a honeymoon...."
I booked a luxury room in this hotel for the first night of my honeymoon and have to say it is a beautiful hotel and definitely 5 star for quality of room and finishes but this hotel is lucky to get a 1 star rating for customer service and experience. The only way they could have done less is by forgetting my reservation all together. As an afterthought they gave us 3 chocolates perhaps to make up for things but seriously....if you want 5 star treatment avoid this hotel and try one of the other 5 star rated hotels in Dublin. I hope you have better luck than I did. Worst of all is I even contacted the hotel a few times previously to make sure they knew it was a very special day for me. The hotel is part of the Marriott group and as such any time you contact them is through a central reservation portal. Issue is they merely pass you around from department to department and nobody actually deals with your queries or even answers your questions. If you want true attention to detail find a boutique type hotel and forget about Marriott altogether. As I say. 5 star for the room and finishes. 1 star for customer service and attention to client needs. Definitely not worth the €€€€’s
"Disappointed considering the hype"
Just disappointing considering this hotel is hyped up so much i really did not see the fuss, afternoon tea was average;.. I also felt the staff came off very fake and forced in their interactions.....
"afternoon tea with a friend"
I received a lovely thoughtful gift of afternoon tea for two people at the Shelbourne hotel, Dublin. I invited my widowed sister-in-law to join me and I rang and booked for Thursday 9th Nov. I got the last available sitting for that day - 12.30. It was a really lovely event and we enjoyed it very much. The service was wonderful and the presentation was very professional. As it was a gift we were not aware of the cost but because my companion enjoyed it so much she was considering it as a possible Christmas gift for two friends who she thought would enjoy the experience, so we asked the young lady who was looking after us what it cost - €49 per person at the moment and scheduled to go up to €58 in the New Year. We were a bit taken back by this cost. The food was nice and well presented but it was after all Afternoon Tea - not a 3 course lunch or an evening meal and €98 for two light snacks is rather excessive. We enjoyed the experience but we definitely will not be returning.
"Wonderful Afternoon tea service"
Every friday I take a long Lunch and try to slow down as the working week is drawing to an end , This week I was in the shelbourn I had smoked salmon and brown bread and afternoon tea , it was just wonderful to sit by the fire in total peace .
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM