I recent stayed in St. Regis Osaka for about 5days. Being a Platinum SPG Member I had access to complimentary breakfast daily as well as $3000Yen mini bar credit which was nice. Breakfast had a lot of choices in addition to the buffet you can order how you like your eggs, waffles, pancakes and petite steak. There is a Japanese breakfast option for ￥3000 in addition cost if you want a premium option like getting yellow kiwi instead of green kiwi and premium fish etc. The Butler service was Not the same as when we stayed in the St. Regis Singapore. I would have it say the service is lacking and maybe it could be due to the merger with Marriott. They did show me the room when I first check-in and make sure I was happy but the personal service wasn't there. However, there is a Butler Call Button on the phone that you can call anytime. I remember with St. Regis Singapore we were assigned a personal Butler whom I can call directly like grabbing a taxi during rush hour or whenever it rains in Singapore. The room has a special Butler box near the door that allow deliveries into the room without having to disturb your priviacy. That's a pretty good idea. Anyway, I really have to compliment the Concierge team especially Mr. Matsubara-san for making this celebration trip so special. His recommendations for restaurants and knowing his places around town made my trip extra memorable.
"Missed some key details"
Excellent locations, beautiful rooms, mostly good service and recognition of SPG status if you have it. High quality and varied breakfast buffet. Bed was among the most comfortable I'd ever slept in, including the soft and high quality sheets. They offer a "butler" service which has been very useful on previous stays at other St. Regis properties. You will usually get an allowance for few pieces of clothing to get pressed per day. I requested two trousers to be pressed and they did come back pressed. However, the clean but wrinkled black trousers I sent out came back with wrinkles removed but a large white stain running up along the length of one leg. I was genuinely surprised that in a hotel with such high standards for service and an eye for detail that something like that was missed. The staff did apologise profusely and was able to clean and re-press my trousers but it took a few hours. I was planning to wear those trousers the morning I had them returned and expected them to be wearable, as they had been the previous times I'd used the service in other St. Regis properties. Instead a total of several hours were wasted on the sort of service issues that you stay at a hotel like this to avoid in the first place. The business centre was another issue. I was under the impression that a premium luxury hotel that's also located in a central business district would have a business centre that's easy to access and use. I had some printing to do and at about 5:30PM the business centre wasn't open so I had to wait for a staff member to let me in. Then once inside, the lights wouldn't turn on and the staff member is rummaging in the dark through a closet to find printer paper. What I thought would take maybe 5 minutes ended up taking over 20 and I wasn't able to get the printing done that evening. They kept apologising for the inconvenience but there wasn't any explanation made of what the issues were. I ended up going somewhere else for the print work after the next day I encountered more issues with the business centre and just got fed up. Given the option, I might be more likely to stay at the Conrad next time.
"simple but elegant luxury"
I have had the pleasure of spending 2 nights at the St Regis Osaka and found property among the best in the world that I have stayed in. The rooms are spacious with every need of the traveller considered. The simple controls for blinds, air con and other facilities are easy to understand and use. The wet room shower with 4 body jets in addition to the traditional shower is compelling. Oh did I mention the bath has a television to watch if you want a long soak' The butler service is a single button to call and simple to use, the complimentary pressing service is yet another simply luxury. The physical hotel layout is a little confusing with concierge on the ground floor with the reception on floor 12, however the ever helpful staff seamlessly guide the traveller through the process. An amazing hotel. I highly recommend it for anyone looking for the extra touch of luxury
"Impressive Room & Dining, Disappointing Service & Benefits"
No need to discuss the rooms since almost everyone seems to agree that they are impressive. Likewise we found the standard of dining in all the restaurants to be excellent. Sadly during the first half of our stay, there was a myriad of small issues with various aspects of service and staff attitude, which you simply don't expect at a St Regis, and I conveyed this to Ono-San, the Front Office Manager. The quality of service provided by the concierge was extremely good, however when they are busy 4 times out of 5 calling them, the hotel perhaps needs to review the quantity. We were advised that the mini-bar credit for Platinum Members is in lieu of no club lounge at this hotel, but it is hardly an equivalent benefit only allowing 2-3 drinks/items per day. Explanation of benefits and lack of upgrade at check-in was poor. I could add significantly more detail but I believe the message should be clear.
"Beautiful respite in Osaka"
The rooms are gorgeous and the amenities are exceptional with very attentive polite and efficient staff. The hotel lives up to the brand St Regis Old world charm in the bar area. Breakfast was a feast
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM