"Our Home in Manhattan"
The Surrey has become our home away from home in Manhattan. It's the only place we stay when we're in New York City. The service is first class, our room is beautiful and we love the location. The Surrey is a full service hotel with a wonderful spa and restaurant. It's the perfect size hotel.
We have traveled extensively both in the US and Europe. The Surrey is one of the finest hotels we have stayed at. Service is exceptional in every aspect. Can't wait to return to New York City! Don't miss this hotel!
"Classy and Elegant"
From top to bottom, this hotel defines elegance. Attentive check in with water provided, courteous folks working at the hotel, comfy rooms with great beds and tremendous water pressure in the shower. Only stayed there 1 night; wish it was 5 or 6! Highly recommend
"My stay at The Surrey."
My room was spacious and clean with a beautiful view of Central Park. Housekeeping found a ring I had lost in my bed. The staff at the door and the front desk were very friendly and professional. The bar was lovely and a perfect spot for a drink with someone special. I look forward to visiting again!
"Nice but lacking"
We stayed at The Surrey for business. 2 rooms for my husband myself and our partner. The decor is lovely. Room was great with good views and comfy bed. Plenty of room. Your standard king. Amazing bathroom and shower and toiletries. The service needs a ton of work. For what you pay I was not impressed. They lost dry cleaning and staff didn’t really seem phased. Our first room service breakfast was full of errors. Coffee service not kept up with cream and hot coffee in lobby. Clean up in room a little slack. Just all off. Maybe management issue. It’s not like staff was rude just not up to par for hotel that expensive. Door and bellmen were great. I don’t think I’d try again which is a shame because location is perfect.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM