of TripAdvisor Travelers recommend this hotel
"My favorite hotel in the world"
Having travelled extensively for decades around the world it was a return visit for a stay at the sensational US Grant San Diego. Having stayed for 2 nights the previous month I had already had a good taste of the experience here - honestly it is as if the staff all have ESP. Walking into the breakfast bar the the first morning and being greeted by Michael, or Mark and Lee Anne on the concierge team as well as virtually all of the staff remembering me and also my preferences. From the movement I pulled into valet I was warmly welcomed. It was like being at home. Plus the added bonus of having my wife with me made it even more special on this trip. I have stayed in 100's of hotels on every continent bar one - the hotel, staff, location and dining. This property and all that comes with it has it all. I haven't covered the actual property and it's unique charm, what a classic & historical yet unpretentious place to stay. Already booked my return for later this year and looking forward to it even more. Thank you all at The US Grant , my favorite hotel in the world.
Centrally located, easy walk/Uber anywhere. Excellent rooms, spacious and nicely decorated. Turn down service is a nice touch. Magnificent city view from all windows in the room. Excellent, comfortable beds, good linen. Staff is superb.
"Lovely hotel but details, details"
The newly refurbished hotel is beautiful. The staff is young and very considerate. My issue is the rooms are not as described on their website. I booked a suite after looking at the online description and pics. I was traveling with a younger person I didn't know well so wanted them to have a separate area for privacy. The pics looked like it had a separate living area and said it slept 4. When I got there this was not the case at all. The room is all one and only sleeps 2. I asked about any other arrangement and wasn't given much hope. Mind you I booked with Amex platinum and I am SPG gold of which both give upgrades when available but that didn't seem to help. I ended up getting a rollaway which was delivered while I was away and then I had to move all the furniture and set it up myself. Next morning I went for breakfast and out of all the empty tables I was taken to a booth which had a seat with a 10" gash across it. Then my last stop out was the front desk to change a $10 bill for 2 $5. The clerk had no $5 bills. Hence my impression that with more training and common sense things will get better at what appears to be one of the great hotels in San Diego.
"A luxurious and friendly atmosphere"
The US Grant combines a luxurious environment of a hotel built in 1910 and decorated with the golden years. However, despite all the luxury that most impressed me was the friendliness of the staff. Everyone with good will and a smile on their face. The location is great and the environment has a very good energy.
"Probably would not go back"
We were there for a special function so got a reduced rate and a room overlooking an AC unit. I had asked for a room that was "quieter" so got one on a wing overlooking the roof and AC unit. It was quiet until sirens could be heard throughout the night. There's only so much one can do in renovating a historic hotel like this and as such the glass was single pane. Anyway, something with the AC inside the room didn't work very well. I was drenched all night and so uncomfortable. The staff was extremely nice but there was nothing they could do. The rooms are immaculately decorated, the bed was very comfortable, the bathroom large and shower produced hot water. But with high temps for April, I had to set the AC down to 62 and even then it was so humid. Anyway, the private event was a smashing success, the staff wonderful and the catered food excellent. If it weren't for this event, I would have stayed elsewhere. oh, and a pet peeve is an additional charge for the internet. Considering the prices, I would expect it to be included.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM