of TripAdvisor Travelers recommend this hotel
"Nice Rooms- Everything else failed"
Stayed for two nights on business and received an upgrade as a Marriott Platinum Elite thru the reciprocal program with SPG. Had a nice suite with the typically awesome Westin bed and shower. That is where the good part ends Ate at two different restaurants with HORRIBLE service within the hotel. Hamburger was wrong twice on the same order and eventually had to eat it cold. At Prego restaurant we informed them we were in a hurry as we had to get to the airport. This meant nothing as the meal took forever and the manager blamed the chef for not putting the pizza in the over right away. She even brought him over so I could complain to him'!'!'! Then their credit card machine rejected 2 different cards and both credit card companies show no evidence of an attempted transaction. The Executive lounge was just ok as the food was passable but nothing more and the alcohol selection subpar with low end liquors and in drinkable wine. As a Western hotel they really need to improve the quality of the staff and have more people speaking English. I believe both of the food mishaps were driven by a language barrier and the concierge in the executive lounge created a similar problem with a spa appointment that wound up not happening. I always stay at western hotels when traveling abroad because I don't speak the language and prefer to be able to communicate effectively and not have this level of service when spending $300 plus per night. In the past I had stayed at the Ritz Portman in Shanghai and always stay at the JW Marriott in Hong Kong. Never again at the Westin. Any English speaking people should be very cautious before staying here and management needs to be more visible and active to ensure guest satisfaction.
"Expensive but very good"
The WIFI is fast. The breakfast has been famous for some time. Conciege is excellent and they can call a cab for airport [RMB 220 for Pudong International circa] so if you check out before noon and return at 5 pm there is certainly no problem for a flight at 9pm. Easy access to near by places such as the Bund.
"Great location with nice room"
Westin Bund Center is within walking distance with many attractions around bund. Room is nice decorated and relative quiet. Executive lounge is roomy with great selections of drink and snack during happy hour. Staffs are generally friendly. However, checkout line was long In the morning.
"A great hotel"
Our friends are Starwood Preferred Guest members and were offered a room upgrade when we checked in. The hotel also offered us the same upgrade as it was the first time any of us had stayed here. They also acknowledged the fact that this trip was a celebration of a major birthday and of our friends' retirement. This is a great hotel with large, well equipped rooms in a central location. The foyer of the hotel is amazing with escalators to the lower levels as well as glass stairs which light up with changing colours at night. Our room on the 10th floor contained all the essentials, (in-room safe, iron and board, suitcase stands, etc), as well as some luxury items. There was lots of storage space and plenty of hangers. The work area was well lit and comfortable. The bed was large and very comfy, but better bedside lights would be useful. The toilet, shower and bath in the separate area were very good, especially the waterfall shower. There was also the option to have proper filter coffee using a cafetiere, rather than instant coffee. Breakfast was amazing with a very wide range of foods catering to European, Asian and American tastes. The coffee especially was hot, freshly prepared and not too strong. Highly recommended.
"Nice hotel in the heart of the city"
Rooms were nice and staff friendly. Many attractions walking distance. Wifi Internet was ok in the room but sometimes did disconnect randomly. Nice lounge at the ground floor. Starbucks is right in the next attached building:)
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM
According to the latest related regulations of Shanghai Government, please be advised that all smoking-room type will no longer exist from 1 March 2017.