of TripAdvisor Travelers recommend this hotel
"Outstanding Staff Team and Service"
My family chose to stay at the Hotel Colonnade during the recent Hurricane Irma. The staff was the most professional - friendly, helpful and accommodating we have experienced in our 20+ years of travel - domestically and internationally. The front desk customer service staff was on call 24x7 and responsive, the bar was over prepared for the storm with food and beverages available when all other local area restaurants were closed, the valet parking / Mgmt was unbelievably accommodating and fast assisting customers with in and out services continually. The hotel is built like a fortress - constructed in the 1930's - we felt safe and secure and had access to everything needed during an intense hurricane. The General Manager and his team were top notch and literally worked 24x7 for four days during the onset of and thru the storm. One added feature during the storm was the hotel accepts pets which was a necessity with the impending storm. We highly recommend this hotel and as locals in the Miami area will select it again when we need friendly and reliable place to stay.
I really loved everything about my stay here. My room was beautiful and very clean. The staff was friendly, knowledgeable, and very accommodating. The location of the hotel is great too, it is walking distance to Miracle mile and lots of great places in the Gables. My daughter and I loved the rooftop pool!
"Beautifull renovated hotel. Convenient to great restaurants and shopping."
Great experience at a great location. Spent two nights. We met the nicest young man, Dillon,our valet parking attendant was most helpful with directions and nearby restaurants. It was a very enjoyable business trip.
The condition of the property, the furnishing, and staff were all good. Based on our travel date, I was looking for a somewhat upscale property, but not luxury. The rate that we paid, general location, and the overall layout/ condition of the the hotel were consistent with this. No complaints Now for the not-so-good (not bad.. just "average"/ 3-stars) - The layout of the hotel entrance is odd and more off-putting that any hotel that I've ever stayed it. The street-level entrance and valet area look normal from the outside. However, you walk in to a huge, empty, lobby that looks like an upscale office building. It was also about 60 degrees in the area. (I love the cold, but this was seriously like a refrigerator). Then, we were unable to find the check-in desk. I am a frequent traveler and generally think of myself as observant.. and I don't mind walking... but, we wondered about for a solid 5-10 min before discovering that you had to walked up a huge flight of stairs (there was an elevator, but it either wasn't marked of both I am my daughter missed the sign) then around a corner, to find the reception desk. Once I was there, the staff were both professional and nice... but it was a really odd first impression. The rest of my observations almost definitely reflect the timing of our stay... nothing that the hotel did wrong.. but still less than positive - I was traveling with my 17 year old daughter and she wanted to hang out by the pool for a bit before dinner. It was around 5 PM and still sunny and hot on the street. So, we figured she could get some sun and I would have a beer in lobby bar or, better yet, the pool bar if they had one. On the way up to the room, we checked out the pool and found it clean, but totally in the shade of the adjacent building.. and a deserted. There was also no pool bar and the lobby bar was completely empty. Again.. nothing really wrong; but not pleasant. So, we decided to check out the area around the hotel after we dumped out stuff in the room Our room was fairly nice and consistent with expectations. However, it was configured as an adjoining room and we could hear the guest in the next room talking as if we were all sitting around the same table. I asked the front desk to move us with they did, but it was another slightly negative experience. My last observation is about the area around the hotel; not the property or staff - We knew that we were in the city at a non-busy time, on a quiet night. But, we were surprised by the fact that the streets and restaurant were also completely empty around 7 pm, when we went out for dinner. We though about going back to the hotel, but had seen that the hotel's restaurant was also empty... and it is uncomfortable to eat in a completely empty place. We eventually found a place with a few people in it, had a quick meal, and called it a night. In summary - This is a nice(ish) property, with a very strange layout, and we stayed at a time that caused the experience to be less-pleasant than we were expecting. In retrospect, business and tourism may still have been down a bit, because of the hurricane... which may have magnified some of the problems with the hotel an area being so empty.
"Have only been here an hour and can't wait to leave "
Started out having a hard time trying to find the entrance because it is on a different street than the address states. Checked into the room (we have the two-floor room with a sleeper sofa / bunk bed and second bathroom upstairs). No sheets on the bed upstairs. Had to call to have bed made and was told that they don't make up the upstairs beds unless you ask. Seriously' Why would someone book this room if they didn't need the upstairs bed' So then we had to sit and wait for housekeeping to make up the bed. Daughter wanted to take a shower before we ventured out but had to wait for housekeeper to leave. But then the TV stopped working - was stuck on the weather channel - and at one point the screen froze altogether. So here we go again - another call for service, this time to fix the TV. TV gets fixed and daughter goes to take a shower in the upstairs bathroom. But the lighting in the upstairs bathroom is so poor that you have to leave the door open I order to have sufficient light to do anything (unless you want to shower in near dark). So much for privacy, if you have to leave the bathroom Tried to call concierge for dinner reservations (twice) but no one picked up either time and the concierge voicemail box was full. So this is the first hour of my stay and I can't wait to leave. Sad. And just as I was finishing this, the TV went blank...
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM