of TripAdvisor Travelers recommend this hotel
Location is good especially when during Sakura season. Though the hotel is a bit old. Wonders if there will be any Renovation in the near future. Non smoking room, but still full of smelt ...could consider to improve the ventilation . Besides, Services are great, breakfast also good. Overall experience is above standard
"Big Hotel, no soul , non-pro-active service, no free-gym and pool access without..."
Big old American-style Sheraton type Hotel on the outskirts of Nagoya. Noisy to the front, quiet to the castle side. But for the same type of room you pay extra to the castle side of rooms.(30US$!) Free gym and pool access only when one becomes a member of the Sheraton Club. Had to pay 1000 Yen extra to enter small Cafe on the executive floor, after staff telephoned three times and 15 Minutes with superiors. NO longer: Customer is King! Hotel with no soul, no care from Reception to room.
"Donot stay here if you want to get full spg platinum benefits"
It's been a disappointing stay for me as I have still have high expectation of Westin brand in general despite reading negative comments regarding room upgrade here. Needless to say, those reviews are very true as I have experienced it myself tonight. I have 2 rooms on the same night, one booked as part of group tour and another one booked just because I hope to re-experienced my good experiences with Westin relating to room upgrade, which has always been great. I am utterly disappointed that they give me exactly the same room for what I have booked which is just a tiny room with very bad view. In my other room with another tour member, it is definitely more decent and excellent view of the castle. From here I can feel that they certainly don't appreciate SPG members. There are 2 more benefits provided such as access to fitness cente and cafe but even that closed early ( 7 pm for cafe on 8th floor) so basically it is very much useless for me. Anyway, lessons learnt for me, when you read bad reviews just stay away from that hotel, don't think that they might have changed how they manage as they have received some complaints regarding the very same thing as they simply could don't care. Very disappointing but at least I know never to come back here again and if you are spg, I think going to another Marriott property would be better.
"Nice Location, Dated Building, Awful Breakfast"
This hotel is almost 50 years old and the investments for necessary upgrades have been kept at a minimum. Some rooms provide nice views of the castle. We had three double rooms for single use. None of them was really quiet. Only one of the floors is a dedicated non-smoking floor. We signed up for Starwood memberships and got into the Fitness Club free of charge. Pool and Sauna were quite good. The quality of the breakfast was third-rate. The mangoes and pineapples were still frozen. The breads were dull. The coffee was awful. No herb teas, and a glass of hot water was only offered on request. Staff were friendly, but the many shortcomings of this hotel that stand in their way made them somehow look desperate.
"Good standard 4 star hotel"
Don't expect a five-star hotel. Except the lobby I didn't find anything worth five stars. The location is kind of remote and the room is furnished quite unpractical. The TV is on the right side of your bed about 1 m above your head. Just to name one detail. Considering a price of ¥15,000 per night excluding breakfast I would consider this OK but certainly nothing compared to Marriott in Nagoya station. But where do you have to pay more for five stars.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM