of TripAdvisor Travelers recommend this hotel
"a few annoying glitches"
a good stay but a few annoying glitches dampened my usual positive attitude towards this hotel. one part I have enjoyed was this is a hotel where gratuities are given to the desk before distribution to the relevant staff member. I like this as it points out to management those members of staff who have gone the extra mile. there now seems to be more direct requests from staff that gratuities are more effective given directly.
"Services little poor"
The services was too slow. Ambiance was not too good. Room category was little low standard's. I do not feel is value for money. Hotel not up to mark of Trident standard's. Food quality was ok but need lot improvement.
It was a wonderful experience. I stayed with my family and I'll definitely return again. A bit expensive but surely worth it. Also the complimentary services like the drop off to the visa office very great!
it is a best suited location . in the heart of BKC with nice open rooms and all modern amenities. nice view with large glass windows. food - in room dning - excellent food irrespectie of the cuisine. highly recommended.
"Love This Hotel! My Home in Mumbai!"
I stayed here for 9 days in June, my second stay in Trident BKC this year. This is an oasis in the hustle and bustle of Mumbai. I cannot recommend it more enthusiastically. Why' Service is the key. Staff is super friendly - from reception, bell desk, concierge, housekeeping, restaurant wait staff, restaurant reception, spa, fitness, valet. All top notch. Even the security staff is very nice to the guests. I have stayed in Club rooms, deluxe rooms, and standard rooms. While there is a noticeable difference between them, each is very comfortable. The rooms are quiet and at night the shades keep the room pitch black. On both visits I received a surprise gift - computer cleaning cloth on stay one, and tie holder on stay two. Housekeeping recognized I sleep with one pillow instead of two. The pillows were always place with one on my side of the bed and three on the other for every subsequent night. Breakfast is a delight. Food is always fresh and tasty. Quality is good, especially the Indian items. Two mangoes were rotated during mango season. One comment here - sometimes coffee orders and egg/dosa orders get lost, but this is a minor comment. I love the Indian-themed sandwiches at lunch. Fitness centre is busy but very good. The pool is large and clean. You can get quite a workout in a swim. Book a massage a day in advance. It is well worth it. Getting a Uber is not super easy if you don't speak Hindi. Sometimes the driver doesn't enter the gate and you need to call him. In these cases, the valet manager has helped me proactively. Delightful. BKC is very close to some great restaurants that are navigable by foreigners. For this reason and for the overall quality of the stay I would not consider staying anywhere else.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM