of TripAdvisor Travelers recommend this hotel
This hotel was amazing. My first stop in India, and first hotel and was sure glad I booked it. Amazing service from the moment I stepped on the property to my leave. Everyone was willing and accommodating to help. Special shoutout to Kunal who helped get me an OLA cab when my Uber wasn't showing up. The hotel itself was outstanding and excellent quality. Would definitely recommend and willing to stay again.
"Waking up to Marine Drive view from 17th Floor"
The location of the hotel is brilliant with the sea view in the front. The hotel is luxurious with all the updated amenities. Staff is polite, helpful and very cordial. The Restaurants serve great food and one can enjoy the food with the sea view. What more can you ask for when in Mumbai! It's a 10 on 10 experience.
"Nice Hotel and amazing Stuff."
This 5 Star Hotel in Mumbai is really nice. Nice Pool area, nice Clublounge in the 28th floor ,where u can have a nice drink and tasty snack. And a extra point for the waiter FRANCIS in the clublounge, perfect work and an extra point goes to Suraj Jaywant Yadav my housekeeping guy. Thanks a lot.
.....from the moment you arrive at the entrance and enter the lobby however, for the position in the city and the prestige the Trident holds, we were most disappointed with the rooms. Despite being an 'Ocean View' room therefore premium price, the room was of an adequate only size and the bathroom very small; unless one person was in the shower/bath there certainly is not room for two at the same time! Despite our booking for a twin bed ocean view room, we were offered a room at the back of the hotel thus an irritating situation arose having to try and resolve the issue and after many hours travelling from the UK, it was the very last thing we needed. Having been told that all ocean view rooms were booked out so none were available, we were eventually given one but not with twin beds. This we accepted on the promise of being moved the next day to the room we had originally booked. Quite honestly, the room did not compare to a Premier Inn room.
"Disappointed with service, tired rooms, inefficient staff"
I spent 3 nights at the Trident and I have to stay that having stayed at many of the hotels in India and also other Trident hotels, this one is of much lower quality than what you get in other cities in India or even other hotels in Mumbai in the equivalent price range. Check in was a laborious process which took forever. I had to tell the heck in staff that I am just staying for 3 nights, not trying to buy the hotel. This in spite of the fact that he found my booking straight away. What took so long' They had assigned a smoking room to me and they were now trying to find me a non-smoking room. Bizarre when I had never booked a smoking room. The room was very tired but was clean. What is quite annoying is that even though the room had ample multi socket plugs, they were of poor quality and couldn’t even connect properly an Apple charger. I had to prop it in place with the TV remote. The wardrobe door would not shut and kept popping open. Didn’t bother me until the night when the door would pop open and the light in the wardrobe goes on. Checkout was yet another lengthy process. Only one member of staff at the checkout at 6.00am. There was someone else on the counter next to the checkout and when I asked her for help she said she is there for check in only. Ok I get the bureaucracy. Worst of all the lifts in this hotel are. Nightmare. Expect to stop on every floor and on my last evening there was a que to get into the lifts. Please. You could plan your infra structure better. At breakfast the spread is decent. However service is poor. It was hard to get the attention of the staff who were busy chatting away to each other. So I had to get up from the table and walk to two staff who were busy chatting away to ask for a coffee. I was made to feel like I was interrupting their early morning gossip. I should have apologised! I did not try any of the restaurants but the bar was decent. Stay here for convenience if you need good access to South Mumbai offices etc. I for one will be avoiding this property.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM