"Apartment style was a benefit"
We can not complain about the great service at this hotel. Nothing was too much trouble, housekeeping was good and the hotel itself well maintained. We had a 2 bedroom apartment with a partial view which worked well for our family of four. Having laundry in the apartment is great and the kitchen is very well stocked with appliances. I would say this is a hotel rather than resort- the pool area is small and is not really resort style. The communal outdoor space is very limited. We can for the larger room so we were happy. Would also say it is pleasantly quieter than some of the other well known hotels so we were not distributed at all.
From arrival to the reluctant departure, the staff could not have been friendlier or more helpful, always smiling and ready to assist. Our partial ocean view room on the 23rd floor was just high enough to clear the surrounding buildings, and was spacious and comfortable. Only one issue...the extra loud "ding" in the elevator as it passes each floor....so easy to just turn down the volume as it is really annoying' Tried the breakfast dining area one morning but it was very noisy (ambient, street level') so missed out on the waffles pictured everywhere! Pool was busy, but who needs it with the beautiful Fort DeRussy beach a very short walk away...safe swimming.
"5 Stars Outstanding Hotel My Favorite"
Trump Waikiki is my favorite hotel The rooms are large and most comfortable of any hotel I have stayed The service is excellent and the concierge will make reservations for whatever you want to do and bill your room making your vacation as fun and carefree as possible The only hotel I will stay in Waikiki Well worth the cost of the room
"Great room but poor service"
Their only swimming pool was small but exquisite. If you are with the kinds, you would enjoy it but if you are looking for a quiet relaxing time lounging by the pool with cocktails, you will be very disappointed as it just becomes kinds pool during the holiday seasons. We understand that it was one of the busiest time when many Japanese celebrities and their families stay there so the guest relations are fully occupied for VIPs. Bell boys never recognize our faces and we often were asked if we were checking in when we drove back to the hotel during our 8(eight) days of our stay(we used valet parking 2-3/day and of course tipped them normally). We have stayed at several resorts in many countries that make you feel like you are home and so welcomed. Obviously this hotel was not one of them. Service at the Wailou was terrible. Very slow and food was cold as they seemed like they were shorthanded. It’s a shame that our experience with Trump was not as expected. Maybe we were probably at the wrong hotel at the wrong timing.
"Excellent Kitchen and service"
Very good cleaning service and the offers. Also ketches is brilliant with all the useful goods, plates and pans etc. rice cooker was great size for family too. It's lovely to have a quick bed make service too.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM