the hotel was modern and clean. the rooms were comfy and the bathroom/shower perfect. the only issue we had was the internet. you have to get a user name and password fromm the desk downstairs every day, as the pass only lasts one day! therefore every morning when you wake you have no internet access, you have to dress and go down to reception. this was annoying. apart from that its a great hotel and great location.Comment of O. Sinead , Ireland the 2015-05-04
"Not professional enough staff."
It might be a great hotel. I've booked it because it was part of the Melia chain. As people mentioned here. The biggest problem is the staff. They just are not professional enough to deal with problems. Someone wrote here that they checked in on-line and the staff didn't know about that.. I had to wait a long time at the check-in so my room could be fined. Anyway, i filed a review directly to them. Don't want to punish the hotel, it might be the staff are doing the most damage to it. The hotel itself has a great location and a great ambiance. Good bar and appropriate music. Clean rooms and very good breakfast.
We had a brilliant stay in Berlin and the hotel was lovely very stylish , comfortable ,loads of toiletries supplied a hairdryer, cleaned daily sheets and towels changed everyday if you wanted ,friendly helpful staff ,excellent city to spend time in although some places are quite pricey it's a city so that's the same world wide .The food is gorgeous and so much to see and do ,I would recommend the balloon ride ,a show at one of the theatres and of course the ww1/2 history if not harrowing very interesting and a must , Murphy Irish bar brilliant food and live music ,The architecture is amazing and just a vibrant and welcoming place .
"Most Relaxing Staycation!"
The hotel staff are all friendly warm and helpful, the hotel facilities and our room is very clean. The food is great, central location, what else could you ask for'! will recommend this hotel to friends and families. We will definitely come back on this hotel!
Stayed in this hotel just over a week ago, and I'd highly recommend this for anyone thinking of visiting Berlin. The initial welcome was very friendly and took no time at all. The rooms were spacious and very comfortable with the "biggest shower room" I've been in. There was plenty of room to hang our clothes and we had the luxury of a well stocked mini bar. The location was ideal, only a five minute walk from the Ubahn station and two stops from Friedrichstrasse. There were plenty of restaurants in the immediate vicinity and a hostel with a decent bar and out door area across the road. You wont be let down if you stayed here.
We stayed three nights on a city break in a Superior room. Our room was very modern, clean and comfortable (the bed was so comfortable we even slept well the first night!). All staff were very helpful and attentive with a great attitude. There was a very good choice of food at the buffet breakfast and the waiters were always making sure that we had everything we needed. I was even able to have porridge made in the way I like it. The location was great. Close to metro if you don't like walking but you could also make your way to places if you got your waking shoes on. Overall a really enjoyable experience.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM