The TRYP Higienópolis is located in the centre of one of the most distinguished neighbourhoods of São Paulo, a privileged area for those looking for tranquillity, comfort and, at the same time, wishing to be close to everything. The hotel is spacious and has facilities designed to offer a complete accommodation experience.
of TripAdvisor Travelers recommend this hotel
"Beware, Breakfast is not included and you will not be told, but yes charged."
Melia Hotel chains are of my liking, and i tend to stay at them duing my business trips. During my expedia booking, it seemed as if Breakfast was included (which usually is in Melia hotels). Nonetheless, in this case it wasn´t. I had breakfast the 3 days of my stay and not once signed a bill when leaving the breakfast restaurant. Upon my checkout i was charged for the 3 breakfasts. I stated my case and the manager was very rude. I was on a business trip, and thus have no issue paying for the breakfast, nonetheless, i felt cheated, as i was never informed breakfast wasn´t included, similarly, i never signed the bill, so anyone could´ve said my room number, had my breakfast and charged me (they never verified my name when i said the room number). All in all, the hotel is good, however the treatment by the manager at the end was disgraceful. A real shame. It is now difficult to rate the hotel, as i thought everything apart from this event was good, the rest of the staff was extremely nice and helpful, however this final event makes me want to say the service is bad.
"Great location and forthcoming service"
The hotel is very pleasant and in a safe neighborhood, breakfast is fine, and the price is reasonable. As we arrived early in the morning, we requested an early check-in, which required booking an extra day at a reduced rate. We were compensated with a late checkout. The only problem was the toilet, which blocked up (twice). By the proficiency of the plumber, I think this happens often in the hotel, and maybe in Sao Paolo in general. Don't use a lot of toilet paper...
"Great Location & Service"
Excellent service and excellent location. Breakfast was very good. I would certainly recommend to my friends and others . Only suggestion was realted to the bathroom, which is to narrow, however the overall experience was veryu positive.
This hotel is very nice. The staff is very friendly. The rooms are spacious and clean. You will need an electric adapter if you are coming from the US. They did lend us one thankfully. I recommend the breakfast buffet. They have a small section of American food, but the good stuff is the traditional Brazilian food for breakfast.
As Executive Director (Brazilian branch) of a pharmaceutical company that is in over 30 countries I would like to express my gratitude and a few other things related to my staying. Before going over anything, I would like to thank all the attention from Mr. Sandro Stanise (sales manager), Mr. Juan (Reservations Department) and mainly to Mr. Sérgio Junior (Reception). Our international team is always visiting Brazil and usually stays at Blue Tree Premium Paulista, talking to Mr. Sergio I had said that we were to come to São Paulo for a Fair in São Paulo Expo Convention Center where we had reserved the hotel I mentioned, at the time he said that was working on Tryp Higienópolis, that got me interested once I had lived in the United States where the Windham network is very well known, being Melia part of this. After explaining pros and cons for companies, and showing the reward program which now I am member, I just disagreed about the prices due to the numbers I had from the competitors, he used the expression if I really wanted to feel home or just be an guest, making me think and question the other 3 directors that were to come, to take the risk and change on the last minute. After some talk and over Sérgio’s arguments he was able together with the team I mentioned, he gave me a reply in less than 24 hours, sending me the voucher. Regarding my stay, we were amazed with the customer service, breakfast and restaurant, we also have used the meeting rooms which was great comfortable and useful, the entrance structure also got our attention, and Sergio, as you said it was really worth it and you were right it felt like home, we thank you and your team for everything, hopefully we will see you next time. Dr. Heldner Leseux in the name o our whole team
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 2:00 PM , Check-out: 12:00 PM