of TripAdvisor Travelers recommend this hotel
We spent one night in this hotel. But it was horrible. The first room we've got, the light from the corridor was in our eye from the door. The second one was old and smelly. Apart from that the hotel rooms have no energy points to charge phones! Please rebuilt this.
"Needs some attention"
This hotel is in a good location, however is a bit dated. The general condition is ok, and the rooms do need renovations. I was upgraded to a larger room, but same was a bit dusty and smelled a tick strange. The room has Ironing Board, Minibar, Safe, Desk, Independent air conditioning system and Cable tv with movie channel in english. The mattress needs change but linens are new. Bathroom was large but also a bit old. Shower pressure and temperature very good. They provide complimentary wifi connection that does work quite well. Reception is quite good and team very well trained did make me feel welcome.
"Great stay, nice and kind employees , flexibility and good service."
I have stayed in the hotel for a short period, but my experience was great. One point that caught my attention was the kindness of all employees (reception, messengers and room keepers) trying to provide the best service and serving always with a smile and efficiency.. Besides that, I realized they were flexible and prompt to support myself and my family in some particular needs that made me rate this hotel as excellent. The room is big. The bathroom could be more modern, but overall it was nice. It is well located and has parking facilities. I have not used the restaurant and breakfast, therefore I can not comment. Considering that my stay in the hotel was to stay close to the São Luiz Maternity, I was surprised by the employees from reception with chocolate gifts when I was leaving the hotel and with flowers in my appartment in Campinas congratulating us for the arrival of our new daughther from Camila Butti.. It has impressed me quite a lot. You were so kind !! Thanks a lot. Staying in SP, I will strongly consider book again a room in your hotel.
"Half business half leisure"
We stayed at the Tryp Itaim for 4 days on a half business half leisure trip. We had this meetings on thursday and friday but stayed to enjoy the city on the weekend. The expectations were low but we had a pleasant surprise. We got this great internet rate for a double, full equipped, very comfortable room. The hotel is located on a pleasant neighborhood with lots of restaurants, sports bars and cafés nearby (which can be an issue for lower floors, but we got a high and silent room). For lunch, we definitely recommend Eataly, which is 6 or 7 blocks away. Breakfast is fine, but coffee is not. The only option you can get is a lousy cup from a vending machine. Ask for a "café passado" and the friendly waiters will gladly share with you the good stuff they drink on the kitchen. Or you can have your breakfast at the nearest Starbucks, located a couple of blocks. Some things that could be better: the welcome staff could be a little nicer and free internet kinda sucks. But overall, it was nice. We are going back to São Paulo this december and will probably stay again at Tryp Itaim.
"This place has changed."
I used to stay here every visit to São Paulo. But this last stay will be exactly that - my last stay. Here's why: Terrible Internet, if any Internet at all. For someone here on a business trip, this is the worst hotel to stay in. Hairdryer in room didn't work. Cleaning service did not clean rooms well at all.. floors were not swept, and counters were not wiped down properly – additionally, they did not replenish toilet paper, tissues, coffee, etc. Shower and sink water never got hot, it was only lukewarm – at best. Only a handful of people (working the front desk) spoke English, none of the room service employees spoke English - and the food was absolutely disgusting. I'm never staying here again.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 2:00 PM , Check-out: 12:00 PM