of TripAdvisor Travelers recommend this hotel
"9 night city break"
Stayed 9 nights to tour city and visit countryside by bus and train walking /hiking in the sun. First to note the staff are lovely! Nothing is too much for them and they willingly serve with a big smile! The hotel location is in the old town close to all Palma's sites and services. City hotels are all affected by noise and restricted views this one is no exception. But ear plugs solve the problem and the location close to city services outweighs the views from the rooms. Breakfast (extra) was excellent value and very nice. Hot items can be ordered and arrived quickly. I enjoyed my stay at this hotel and the city on my doorstep was magnificent! Tea and coffee facilities in the room would be nice, as would a plug in the sink and a hook for the hand towels, bath towel but these are minor points and cannot detract from the fact the staff are all smiling and so willing to serve. Recommend this hotel' YES !
"A very average hotel with extremely poor maintenance"
This hotel is in an interesting building in a good location but it does not have much else to commend it - we will not be returning on our next trip to the delightful city of Palma. We stayed three nights for a spring break and enjoyed the central location close to shops, restaurants and the major cultural attractions. The architects have done a good conversion job but the place is let down by an accumulation of defects and lack of attention to detail. The approach to the hotel is a bit obscure - down sometimes smelly passage ways with graffiti strewn walls. There was no obvious sign indicating where to find the reception on arrival. There was no sign of a concierge and the young woman receptionist had to offer to carry our bags (we politely declined). The hall light outside our room did not work which made it difficult to get our key in the lock. Our wooden room fittings looked worn and tired and the tv remote control was erratic at best. The double bed we had expected was in fact two singles pulled together which was not very romantic. The wifi in our room hardly ever worked - it was basically totally unreliable which is very poor for a supposed four star establishment which this hotel ludicrously claims to be. The bedside light fittings often flickered on and off if touched. And unbelievably some idiot had nailed an upright sharp metal screw into the bathroom floor to act as a door stop - we had to step around it every time we used the bathroom in our bare feet to avoid serious injury. Oh and there was no plug in the sink so it was very difficult to have a wet shave in the morning. The reception staff were ok but nobody asked about how our stay had been as we checked out - I think we now know why.
"Staff are friendly"
Well located beyond the plaza de espana in the historic area of Palma. Easy to reach by airport bus. The room was clean, good size and the bed comfortable. The room looked tired - as if it needs freshening up with a coat of paint.
"Wonderful staff, scuffy rooms, minuscule carpark"
We spent four nights at this hotel recently and I thought the front desk staff were just wonderful. Helpful, courteous, thoughtful and spoke excellent English. The room we were given however has definitely seen its better days. Heavy scuffing marks everywhere and the heater was very loud. TV programs were limited. Showers leaked. We still managed to sleep ok since we were usually exhausted after 12-14 hour outings every day as there was just so much to do in Palma and the rest of Mallorca. My biggest gripe is however the car park. It is soooooo narrow down a steep spiralling ramp and electric parking brake just couldn't hold the car on the ramp. The narrow alley upon exit was again difficult to navigate. We had a mini MPV and scraped by. 12€ a day at the hotel is actually v cheap as compared to onstreet parking which is almost impossible to find a free space. Traffic cops everywhere giving out fines. Bottom line - don't stay here if you have a rental car above compact category -- go to AC Hotel instead (with nicer rooms to boot).
I chose this location as I was in Palma for work and it is very close to the main business district. On paper the hotel looks great. Its quirkish location, hidden in small alley gives it a feeling of a special hotel. Staff are friendly - as friendly as the guys selling the newspapers of the pleasant shop assistant. Nothing more, nothing less. Couple of issue I had were that the wifi is terrible. Forget it if you need to work or access sites with pictures etc (newspapers). Its just not good enough nowadays to have poor signal. I ended up going for a coffee to the next door cafe to get their password and use their wifi in my room (good tip :) ). The bed sheets on my bed were too small for the bed! Don't think that I have seen this in a hotel before. The bottom sheet barely reached the edge of the bed. The rooms are in a moderns style with a car painted type of floor. Thats fine however it was really scuffed up and really presented badly. The worst problem is the overall atmosphere of the property. Its a pity that in such a fine historic building that the owners choose such a bland and now outdated design concept. Minimalist modern. I have seen it work many times but here its just not right. Overall the hotel was OK. I would return as my overall experience was OK but think I will try some other places first.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM