of TripAdvisor Travelers recommend this hotel
I stayed at Viceroy hotel for 3 days There was no spa And complementary service was so poor No water but they charge complementary charge for 30 dollars When I ordered room service It takes too long time to wait
"Another wonderful stay at the Viceroy! 5 Stars!"
Thank you for a great girls weekend! We will be back! Thank you for a great weekend! I met a high school friend and loved staying at the beach! We walked the beach every morning and had great weather! Hope to visit again soon!
"comfortable boutique hotel at the beach"
Just back from an 8 day stay at the Viceroy Hotel Santa Monica. Really had a great time. Attentive and pleasant staff. Quiet suite facing the ocean with double glazed windows. Nespresso machine in the room. PLENTY of closet and drawer space. Enjoyed breakfast at CAST each day. Complimentary coffee in the morning. Pretty pool area. Close to shopping and nice restaurants. Thanks, we'll be back. Kenny and Matt and all the bell desk staff were very helpful.
"Poor front of house service lead to me incurring credit charge costs unnecessarily"
I approached the front desk 3 days before my departure about billing half of my room to a company. They gave me an email address, I sent all the information, and there had been no action from them by the time I checked out. I was having to email back and forth with the hotel for days after the trip, and was left with $2,000 more than I had budgeted being deducted from my account for a week more than necessary. They did refund me the additional foreign fee transaction I incurred, but if the staff had dealt with my inquiry when I went to them, then I wouldn't have an extra $2,000 billed to my card for half a month.
"Great stay, great hotel"
From friendly, relaxed check-in to very early morning departure, everyone was professional and helpful. Wonderful hotel in a great location.... near the beach and great dining and shopping. They made our stay very pleasant.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM