of TripAdvisor Travelers recommend this hotel
"Good room, outdated hotel interior, Great location "
This hotel is perfectly located, literally off Union Square. You couldn't get a better location in the heart of the city. Reception area has been done up clearly and has promise but lacks any charm / character. May improve if the bar opens in December. Lifts are very old, one is broken and does not fill anyone with confidence getting into a terrible old lift. Needs to be sorted. Interior corridors are also old and have a bad smell, carpets need to be changed. On my first night I was in a room that had an internal smoke alarm that gave out a constant shrieking sound, so I requested a move on the second day. My new room had no alarm or sound and was perfectly fine. Comfortable bed, old shower in a bath but fine for use. Overall, very expensive due to location, lacks character and needs to make some simple changes to increase standard. Reception staff and concierge were very friendly and I couldn't fault any of them, they do a great job. Would recommend only for location, not for anything else.
"Great Location, ok rooms"
The Union Square location worked well for the conference we were attending. The rooms themselves were clean but small. The common areas were very dusty because the hotel is under renovations. The bathrooms were well appointed but very small.
"Wouldn't stay again despite friendliness of staff"
PRO- Staff are really friendly, helpful and very courteous. They cannot be faulted and were the best thing about the hotel. Room was cleaned well. CON - room was only average, too cold or too hot, air con wasn't great, lift smelled like drugs or urine every single time we got in, when we arrived hallway stunk of marijuana (not pleasant - even if it is common in this city), the smell was starting to go into the room and we requested an air freshener to be put in the room which was done with no hassle (thanks housekeeping staff), found the overall hotel to be old and a bit poor, no view from the room, just to another room so you couldn't really out natural light into the room but as we didn't spend too long there it wasn't the biggest issue. The lobby has been renovated and is nice, no bar though. I wouldn't stay again, it wouldn't be my standard for a 4 star hotel.
"Great location and very friendly place to stay"
Picked this hotel because for the location and the location was very good to all the shops, restaurants and in walking distance to all that you would want to do in this city. We did need to find parking in the area which we wish we had looked at before hand as there are so many offering different rates with different max stays. The best i found was on Mason St where the rental cars are as this is $35 for a 24 hour stay. The Wi-Fi in the hotel was very good and very quick for all your needs. We did have a very squeaky bathroom door which is not very nice late at night but this is one of the only things I disliked about our room. The rooms also offer great TV channels if you just want a lazy morning but I would say get out and enjoy this city while you are there. The staff are very nice and all ways on hand if you need anything, there is very nice, fresh apples for you to enjoy while walking around the city. The hotel also has fresh coffee and water for you to enjoy which all make for a great stay. We will diffidently stay here again when we hopefully return to this amazing city. Thank You so much
"Clean, good location "
The room is clean & nice. Sheets were soft bed comfortable. Huge TV in room. Bathroom is extremely small. Nothing on site- no food , no vending machines no bar . They do stock water & soda in the room fridge and some snacks are on the vanity , about $5.00 for anything you eat from the room. Staff are really very nice , cleaning staff also very nice.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM