of TripAdvisor Travelers recommend this hotel
"A throne above Lugano"
We spent a beautiful weekend at the Principe Leopoldo. We had room Q which is very big and offers amazing views on Lugano, the lake and mountains. We had two separate walk in closets and separated walk-in shower and toilet. Very useful. We especially enjoyed the sitting area and big balcony. Even if the Hotel is pretty old, it has all modern amenities and doesn't look tired at all. The SPA was closed when we wanted to go in. The pool area is peaceful and the water has a nice temperature. We had breakfast outside, the buffet is delicious. A nice complimentary feature is the shoe polish service: hang your shoes at your door before midnight and they will return them to you polished on he next day. The outside terrace with the great views is the perfect place to stay at on summer evenings. Really a nice stay.
"Excellent experience in Lugano"
Beautiful hotel located in a quiet residential area- such a luxury experience. I would recommend to take the room in the villa with a direct view to the lake, and the restaurant and the bar is such a must-try. My favorite is the mojito and the lobster cappuccio. Excellent!
"Their "Genuine" Facade Exploited"
We arrived to the Leopoldo around 4pm on the 28th of February, and I was speechless. The beauty surrounding the hotel is utterly remarkable. The view from the back patio that you will see once you enter the doors of the hotels front entrance, is breathtaking. The Leopoldo holds great history and fulfilment and is preserved well with a clean and fresh ambience. When entering the hotel there was construction taking place in which there was no mention until we got into the elevator. We had to walk in the pouring rain with a giant crane blocking the entrance... with no help from any of the staff even though they had cameras and clearly, we were struggling with our luggage in rain... So if you are reading (staff at the Leopoldo) I would make it more evident to your customers about construction taking place and more obvious, prior to their arrival. Checking in, the front desk was helpful, and kind, she showed us to our rooms and offered us advice on what to do and the hotels amenities. I left a time lapse on in our suite to capture the sunset. We had left to have dinner in the hotels restaurant. Now... when watching back the footage we were horrified to see the glare from the window display the housekeeping who was turning our beds over... and she stopped and started taking stuff from my luggage, looking at it, and I don't even know what--- of course we showed this footage to the front desk who clearly didn't seem to want to have anything to do with this situation... making us feel completely uncomfortable and violated from an invasion of privacy. The front desk's response was "I cannot tell who was on housekeeping tonight by this video but I will talk to them in the morning and find out." The next morning --- we walked past the front desk to a new lady on shift. No mention. We checked out, and she said that she hoped we enjoyed our stay, and I said that "we did but I still feel it is so wrong about the housekeeping going through my luggage" with her response now acknowledging a conversation that she clearly did not want to enter- stating that "they had spoken to housekeeping and the lady on duty turning the beds was working alone and had so many suites to do she couldn't remember anything..." I was astonished at how their customer service worked, and how they had LIED. I just nodded. And walked away, I think it is so wrong the way we have been treated, and I would not recommend wasting your money or time in a place that needs to fix their manners, and treat their customers with some goddam respect. The best part of the hotel was the entertainment who made the entire stay worth our time and money. Davide Gadda. A fantastic gentleman, kind, and extraordinarily talented. The bar staff were beyond great and very accommodating. The next morning there was a lot of construction and we were not allowed to sit outside and enjoy our breakfast in the sunshine and view "unless we had dogs".... So there we have it.
"Stunning location above Lake Lugano"
This historic hotel in the beautiful city of Lugano is a true gem. All rooms are at least junior suites and some of them offer beautiful views over the lake and the city. The right place to relax when in Lugano. Staff is friendly and professional and the young GM is very present in the hotel. Since we went to a concert in the evening we didn't have time to enjoy the restaurant but the menu looked more than tempting. If you wish, a shuttle takes you to the city in about 5 minutes. Un vero piacere!
"Feel like a Prince"
This is a belated Review. At first I thought I should not write about this Property, being so established. However, opinions should be shared, this being the reason of Trip Advisor's existence. As expected, the hotel was outstanding and unique, as a true member of Relais & Châteaux. The building is beyond critic, being one of the most charming villas in Europe, and very well kept. The room (a junior suite) was very spacious, immaculate, quiet, well-appointed, with a classic decor but not at all outdated. The balcony offered a magical view towards Lugano and the lake. Welcome and service are very good, however slightly distant. The bar is a wonderful experience, with live music, offering a timeless nostalgic ambience, bringing back lovely memories to those over 40 or more. Breakfast was adequate with excellent choices in certain items, in a lovely setting. Dinner is always excellent as any Relais & Châteaux. Wonderful choice for a long weekend with your beloved, in one of the most beautiful areas of Europe.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM