Very pleased with the hotel and the staff.Comment of P. Richard , United Kingdom the 2015-03-04
"Not a 5 star hotel"
Stayed here in January 2018. Location is ok. The flooring is worn and tired and the hotel needs a renovation in general. The food is not good. Breakfast is so and so. Bacon is soggy and chewy, fruits are bad (really bad actually) and some just taste like water. Evening buffet was a huge disappointment. Was served pork that was raw inside when cut, veal had no taste at all, beef was far from tender. Service is good though. TV screen in the room was small, like 30 inch or something like that. Surprising considering the price and the class. Pool area. the 2 larger pools are ice cold and no one uses them. Kids pool is small, no play area or toys whatsoever. When having dinner you have to sign printed slips when ordering extras throughout the meal. Really annoying. Why not charge it to the room' Or just at the end of the meal' To go El Duque beach you have to walk around the hotel and down (and then up) a very steep hill. They really should just put some stairs at the back of the hotel that go down, then it would be just a short walk... So, this should be a 4 star resort AT MOST. I really can't see the 5th star here, other resorts in the area are far better that this place in every way.
"Great stay "
Visited this hotel for 5 nights before Christmas. On arrival we were greeted with a glass of champagne and shown to our room by the concierge. We had a beautiful room, very spacious and clean we could also walk straight out into a garden area from our balcony. There are multiple pools, one of which is heated and the day beds are also very enjoyable - which you don’t have to pay for. Pool service is available, staff being wonderful and friendly at all times. We regularly ordered cocktails and food to our sunbed which was perfect. We ate at the grill for lunch and dinner once - which is the separate restaurant downstairs. The food was amazing, service was impeccable at all times. Breakfast was delightful, you have an option of sitting out on the terrace or sitting inside. The only thing I would fault was the buffet food in the evening - we dined in once as this was included in the half board. There wasn’t much variety, and the food didn’t seem to be refreshed as often as I would have expected. This was a small detail as we prefer going out for dinner anyway. All in all we had a great stay and I would definitely return.
"Excellent Holiday Hotel"
A compact hotel set in superb gardens. Elegant public areas, spacious, well appointed rooms with fine sea views. Not surprisingly, for accommodation of this category, service was excellent. Ideal for a quiet relaxing holiday.
"Good Resort, Lacks Prestige"
We stayed here during the second week of January for a last minute break. Having stayed at three neighbouring resorts in the past, including the Bahia Del Duque, Gran Tacande and El Mirador, we chose La Plantacion as a new resort to try. Positives - Excellent and enthusiastic staff (mostly): special mentions go to Marco, the grounds keeper, and Lkadi who were extremely personable, professional and enthusiastic. Most staff were attentive, polite and positive. This is what sets the resort apart from others. - A very relaxed feel, lots of space and privacy. No overly-loud entertainment, possibly given the time of the year. - Rooms were large, comfortable and well maintained. We were upgraded to a sea view room which was an awesome surprise at check in. - We were half board. Breakfast was great, lots of selection and great quality ingredients. - Five pools on offer, three heated and two non-heated. Negatives - My biggest gripe is the fact you have to pay for any "extras" during dinner service upon ordering. This includes additional orders throughout your meal service, meaning that you could be on your main course, order some wine and have to sign a printed receipt before continuing with your meal. This isn't customary at any resort I have been to before, the bill usually comes at the end, so why is it different at La Plantacion' - Music throughout the resort - I think I must have heard the song "life for rent" by Dido and "New York" by Alicia Keys at least once every hour in most communal areas. The short playlist was on a constant loop. - There is no concierge, meaning you have to go to the front desk to book experiences/rental cars etc. Not a problem when it's not busy, but when it is it can take a while. - Lack of prestige - Despite this being rated a 5* resort, there is a lack of exclusivity or prestige feel, unlike the Bahia del Duque and El Mirador (granted they're at a slightly higher price point). - The dinner buffet selection was good, but not great. There were two other restaurants on offer that we didn't try, but the a la carte is supposed to be highly rated (so we were told by other guests). Overall, a relaxing week in a really nice resort with good facilities, but I struggle to grasp the star rating as there are other 5*'s in the vicinity that offer a more exclusive and upmarket experience, for marginally more money.
We had only 1 night but it was the best on trip to Teneriffe. We were especially happy with the friendliness, style hotel built and the attention to details (like birthday celebration) that made the stay fantastic! There is one heated pool which was warm enough even though the weather was a little cooler. Highly recommed hotel!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM