Amazing staff that is quick with suggestions and also requests for additional towels and a service need. Bathrooms have frosted glass as walls so if you are sharing a room with a group of friends, don't be shy.Comment of B. Shannon , United States the 2016-02-17
"I give it a 6"
I came down with 6 of my friends this past weekend to see the Patriots vs. Saints game. We arrived at the hotel at about noon and our rooms were not ready which was not a problem as check in was not until 3:00pm. When booking both rooms together a couple months back, we were promised adjacent rooms for our stay. This was important to us because we are all from different areas of the country and were looking forward to being together. The front desk reported to us that this was not possible even after our commitment from managers at the time of booking. They offered our second room on a different floor, a king size bed for three people and a " roll away bed" we reluctantly agreed but when the bed was delivered to the room it was an air mattress. After we expressed our concern surrounding the air mattress the three girls in our group were moved to a second location. The room itself was decent, the hotel seems to be trying to channel a modern hipster vibe. The door to the bathroom is sheer and faces the bedroom so everyone can see and hear your every move on the toilet.The mini fridge is JAM PACKED with soda, water, snacks etc. they are trying to get you to pay for. I couldn't even shove my leftover muffaletta in there never mind a couple of beers. As for the grounds of the building the location is perfect, the hotel runs a few blocks parallel to the filth that is bourbon street,it was quiet and we always felt safe walking to and from destinations.There is a decent sized courtyard and although we did not take advantage of the space, it did seem like a nice place to relax with a few drinks. The bar downstairs is quiet and a nice place to start the night. Unfortunately it closes early (10:30) and your only other option close to the room is a dark bar on the corner I wouldn't sit my good pants in. One morning we needed more towels and when they arrived to the room they were quite damp, this turned me right off, I choose hotels based on their commitment to cleanliness and towels / sheets tell you everything you need to know. To cap it all off, while waiting outside for a cab to the airport i requested to the valet that he call me a more upscale car service. He promised again he would get me a black car but what pulled up reminded me of a prison 15 passenger van, with dirty seats. They driver and the valet seemed to be friends and this apparently trumped my request for a particular ride. I would check out the Sheraton or Marriott up the street, they are much bigger and seem to be able to keep up with the bustle of a bigger group.
"Gorgeous boutique hotel "
This hotel is right in the heart of the French quarter. It's a beautiful boutique style hotel with an outdoor pool and seating in the courtyard. Upon check I was very pleased to be upgraded to a studio suite they called the Carriage house suite on account of my SPG platinum status. The gym was small but had what I needed to get in a solid workout. I wish I had more time at this unique and special property. I will be be back for sure and recommend it to those looking for extra comfort and luxury while visiting the French quarter.
"Beautiful Hotel and Even Better People"
The W is a beautiful small boutique feeling hotel, uniquely New Orleans but still uniquely W. Our King room was large and spacious, and the pool was lovely on a hot day. For me, the best part though was the people - Shawn, Rahim, Laura, Tia and others made the visit special. They were also great with the dog. Thanks for a great visit.
"Southern hospitality at its finest "
Dropped by for breakfast whilst strolling around the French quarter this morning. What a perfect place for bite to eat. Soon as I walked in the girls working there made me feel welcome and relaxed and instantly I got a great feel for the place. I had the bacon and eggs sunny side up which was delicious and good decent coffee which set me up for the day. The staff who served were so friendly and called me "baby" which I loved and made me feel right at home with some amazing southern hospitality. The girls were professional and a real credit to the dining room at the W hotel. Perfect start to the day man
"Disappointed in the W- had higher expectations."
My room has probably seen better days. The room was definitely worn down, nicks on furniture, stains on seating and carpet, blonde hairs on blow dryer. I couldn't shut off the AC which was loud and always cold no matter the temp I tried to change it to. And the room, especially my linens smelled like a strong spice and I could not sleep at night because of it. Then when I showered, the water just STOPPED. and shut off mid-shower. The rooms need renovations. It really didnt feel like what I thought a W should like- it felt more like a non-luxury motel.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 2:00 PM , Check-out: 12:00 PM