Amazing staff that is quick with suggestions and also requests for additional towels and a service need. Bathrooms have frosted glass as walls so if you are sharing a room with a group of friends, don't be shy.Comment of B. Shannon , United States the 2016-02-17
"Outstanding customer service"
A big shout out to Niguan and Debbie at the W. Having arrived on a rainy night and promptly realising I had left my wallet in the taxi from the airport I was a little um distressed. Niguan was like CSI trying to track down the taxi - of which I had no idea who it was. I had no money, no credit cards, no nothing. The staff here were so great. They calmed me down. They rang around madly trying to find it. They organised for the restaurant attached Sobou to feed me even though I had no cards to secure booking. ( awesome shrimps btw) They even gave me a cocktail. At 11:00 pm Niguan told me that the taxi company had tracked down the driver and another driver picked up my intact wallet and delivered it to the hotel. Another Big shout out to Mousa from American Taxi in New Orleans. And all done with a smile and reassurance. The hotel is great - but these staff were above and beyond!!!!!!
"Great oasis in the middle of the French Quarter"
I've stayed at this hotel many times. I travel to NoLa frequently and love this hotel. It's not a huge facility, so it feels more personal. The on site restaurant (SoBou) is great ans the bartenders (Especially Lauren :) make some great craft cocktails. The draft beer selection has a lot to offer. What makes this place really great is the staff. They make you feel right at home when you arrive and remember you if you return. Shout out to Debbie, Kym, Cara and Nicole. They made sure I was comfortable and were able to upgrade my room. The rooms are cool, well designed and have great lighting. Lots of hotel rooms have crappy lighting and but all the rooms at the W have tons of dimmable lights so you can set the mood or have it bright enough to see. The courtyard and pool are great for hanging out and the workout room includes cardio equipment and some free weights. I highly recommend this place. Also, all rooms have a JBL Horizon bluetooth clock speaker, so you can get your jam on.
"Not up to usual W standard"
I've stayed in several W hotels and this one fell way short of the usually high W standard. My wife made the booking but was delayed leaving UK to join me in the US. When I arrived the hotel staff insisted that I could not use the room unless we phoned and woke up my wife at 3 a.m. in England to get her agreement! I suggested creative alternatives, such as ringing when it was morning in UK, but the receptionist wasn't interested. One night I needed to join a business call at 3.30 am in US, so I checked that I could use the reception area at that time n order not to wake my wife. I was assured that it was open 24x7. Of course, when I arrived at 3.15am it was all locked up and despite knocking (there was no bell) I couldn't get in. I ended up making the hour-long call outside. On the first night I ordered room service, including a dessert of ice cream with a tuile (wafer). I kind of expected it to arrive in a bowl, but it came in a large glass, with no tuile, no explanation as to why, and no spoon to eat it with! See the photo. When I arrived in the room I admired the block of 4 window shutters, only to discover that 3 were decorative, so there was only one small window to let in daylight. There was a broken drawer, a wobbly fridge, chipped furniture, etc; just not what you would expect of a W. On the positive side, the location in the French Quarter is great, and the small courtyard is stylishly decorated with a couple of 4-posters beds and a fountain that emits flames by night. On checking-out I was asked if we had enjoyed the stay; I said it had not been perfect. Rather than seeking feedback the woman on reception tried to ignore the comment, then when I mentioned the closed reception at night she tried to argue that there had been someone on duty so I should apparently have battered the door harder to get their attention! We'll return to New Orleans but not to the W!
"Fabulous stay at the W!"
Literally the most perfect location- we walked everywhere very easily! Not only was our room very spacious and comfortable, but the restaurant, patio and pool in the back was AWESOME! We sat back in the patio area more than we were in our room. Nice little get away from the busy city. The staff was excellent and accommodating. Will definitely stay here again our next time in New Orleans.
"Great customer service/staff"
Big thanks to Shawn, Elijah, Quenton, Mark...every visit is like home. A great staff that is thoughtful. Not many hotels can maintain good staff...it means a lot to me to have that friendly connection when on the road. A key plus is being able to open windows/doors to get fresh air...few hotels provide.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 2:00 PM , Check-out: 12:00 PM