Amazing staff that is quick with suggestions and also requests for additional towels and a service need. Bathrooms have frosted glass as walls so if you are sharing a room with a group of friends, don't be shy.Comment of B. Shannon , United States the 2016-02-17
"Great location but avoid rooms near the gym"
The W is in a fantastic location - a beautiful, quiet street that was walking distance to just about everywhere we wanted to go in New Orleans. Most of the staff were incredibly friendly and, like the other Ws we've been to, the hotel design is fun and funky. But our room was a little tired with the furniture chipped and marked, and some of the small tiles in the bathroom missing. Being next to the gym meant we were woken by the thump, thump, thump vibrations of early morning treadmill runners. We did ask to change rooms but were told, politely, that it wasn't possible. So, mixed feelings. Almost good but not quite and, ultimately, a bit disappointing.
"THEIR BOOKING IS A SCAM: BEWARE!"
Everybody! Make sure you NEVER book with W Hotels online. They will quote you a room rate then at checkout will tack on a %40 fee. I didn't catch it in time and now I'm a chump. (And, yes, I called but they refused to waive any fees ... and my booking in non-refundable.) DON'T BE A CHUMP: chose a different hotel.
"there are way places to stay in New Orleans"
I stayed for 2 nights. the hotel is loud as its in the quarter but just barely. There are better Spg hotels within a block from the w. For Spg platinum members. No room upgrade. I tried to use my suite night upgrades when I booked 6 months ago. The afternoon before I arrived and just after the cancelation window, I was informed that I could not get an upgrade nor could I use suite upgrades. Has any platinum member every used these suite upgrades' This is the second try and both times I was informed that I could not use these privileges. We opted to have breakfast instead of points so we could start our day early. Terrible idea. Over priced and honestly terrible food. One morning was a terrible buffet and an the other morning we decided to order in room service the night before. Order was never placed and then when the order arrived it was cold and over cooked. The best was that it seemed to consist of whatever food was served the day before at the buffet. The room we had was tired. The bathroom door would not close properly or lock, the cabinetry is bubbled and a little ghetto. I totally get that you are redeveloping an older building and it does have charm but at $500 per night'''' There is a couple Marriott's and a Sheraton less the a 5 min walk away. I would suggest SPG gold and platinum members stay there. It will be less expensive, you will be recognized and receive rewards, may even have a chance at suite awards!
"W New Orleans"
The W New Orleans was extremely accommodating on my first ever trip to New Orleans. I had two rooms reserved- a suite and a two queen- and although they weren't ready for a super early check in, they kindly took our luggage so that we could get to the Saints game on time. They even extended us comped breakfast at Sobou, which was delicious. The rooms were well appointed, as most Ws are, and the hotel grounds were very nice. The rooms and layout reminded me of a recent stay in the W Paris property. This hotel is a few blocks back from Bourbon St, so it's not terribly noisy- but you can hear the bar crowds out and about, so if you're a light sleeper, you may want to request ear plugs. All-in-all, I had a very nice stay over Halloween weekend in this W!
"Great location and cool vibe"
My husband and I stayed at the W hotel last week, and overall we had an amazing time. The location is perfect - right in the middle of the French Quarter, two blocks from Bourbon St, two blocks from Jackson Square - just perfect for stepping out and wandering around, which we did a LOT of. But yet, it's still very quiet in the hotel. Very cool vibe in the hotel, and all the staff were super nice and helpful too. My only two complaints are these: 1. The housekeeping service carts were a constant presence in the hallways during our 2-night stay. Once there was a multiple hour period (I know because I was going back and forth a lot that day) where a cart was in the middle of the hallway with a mop sticking out, mop head side up, so that I had to do a little contortionist act to get by without brushing the dirty mop head. Again, for HOURS. Also, I noticed on two separate occasions items left on the hallway floor by housekeeping - once a set of silverware, and another time a cleaning glove. Both were there all day. That being said, the in-room cleaning seemed totally fine. 2. In the room, there are drinks and snacks in a mini-bar, as one might expect. However, some items have very clear price tags yet many others have no price tags at all - I even searched for a mini-bar price list in all the hotel binders and other materials but couldn't find anything. So, being a reasonably smart person, I deduced that there must not be a charge for those items, if they're not clearly marked as the others right next to them are. This turned out not to be the case, and we were charged for the mini-bar items we consumed. Obviously I'm not shocked there's a charge for mini-bar items, however, how can you charge a price that was never indicated anywhere' How would I know what I'm paying' What kind of asinine decision is it to clearly indicate with a hanging price tag the price of one item but not others'' Made no sense to me and still doesn't. Anyway, all in all I would still recommend the W hotel, and be sure to enjoy the beautiful courtyard in the evening. Just beware of the tricky treats (no Halloween pun intended).
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 2:00 PM , Check-out: 12:00 PM