Amazing staff that is quick with suggestions and also requests for additional towels and a service need. Bathrooms have frosted glass as walls so if you are sharing a room with a group of friends, don't be shy.Comment of B. Shannon , United States the 2016-02-17
I've always wanted to stay at this W property. Good location off Bourbon street, and the pictures make this hotel look beautiful. However, my husband & I stayed here Dec 26th-Dec 28th, and we're disappointed. The Property: When arriving to the hotel, the bellhop refused to help me with my bags because I had taken an uber and not a taxi. Not a great start. I had one big bag, because we were leaving for South America straight from this trip, and there are only stairs at the front of the hotel. In order to roll it, you have to go all the way through the drive up, and then turn around and walk back to the lobby. The elevators are adjacent from the lobby on the other side of the car drive up. I always had trouble swiping my key to get access to the elevators. More often than not, I had to wait for someone else to come down so that I could even get in one. The hallways in the hotel have no signage. So it's your guess which way your room is when stepping off the elevator. It also has the signature dark, dimly lit, hallways of a W. I was in a standard room that felt like I was in the middle of Manhattan, with barely any room for luggage and 2 people to move about. The bathroom looks like it has seen too many Mardi Gras' without a deep cleaning. And again, very small, and not enough space for towels or toiletries. Since it was raining the entire trip, we did not get to experience the patio, and we did not go to the gym. Service: I checked in around 9:30am on the 26th and was pleased to find that I could get into my room early. Service kind of dwindled from there. Since my husband and I had a late flight to South America, we wanted to have a late checkout at 4pm. They said they couldn't accommodate that because they were sold out. They are not considered a resort or a conference center which are the only exceptions to this benefit on the SPG website. After I pointed this out to her, she said that I had it wrong, and that all hotels could decline to give late checkouts to platinums. We also had a drink in the SoBu restaurant connected to the lobby. The bartenders were rude and slow. We sat at the bar for 30 minutes before anyone even took our order. Also we put our name in for one of their 'tap' tables. They never called our names and there were at least 2 open at any given time. We will find some place else to stay when we return to New Orleans.
"Trendy but Tired"
Clearly this place is for the 20 to 30s crowd. A very small Lobby, but a trendy bar with a fairly good restaurant. Our room was a small & poorly designed with no drawers for clothing. The ironing board did not fit in the closet so we had to set it out in the room. The bathroom small and not very clean with a glass wall that needed to be wiped down. Maid service was slow and sloppy. If you are looking for some "vintage New Orleans" this is not the place. This is good for a young crowd that is ready to PARTY!
"Bad is an understatement! Avoid at all costs!"
At $470 a night, you'd think a clean room and good service would be standard. Think again! Room was never well cleaned and our housekeeper "stylists" would forget pillow cases in the room and leave the used coffee in the coffee machine without replenishing it. Bathroom had plumbing problems with a sewage odor emanating every time we opened the sink. And the standard reply to all complaints is: "I got this under control. I gotcha." Terrible service with a smile from untrained staff in an understaffed hotel where the receptionist has the task of responding to front desk, room service,and housekeeping requests. They even managed to lose our laundry, which they apparently still have "under control". What are the staff daily meetings for' We know they have daily meetings because we were kicked out of a section of the dining room because the staff were going to meet there (Meeting never took place btw). And don't get me started on room service...coffee can take up to two hours to arrive! Awful hotel and people who have rated this hotel highly were paying very little so were ok with the value for money.
"Perfect hotel for a visit to New Orleans"
The customer service at the W was phenomenal. Even though we arrived late at night and couldn't find our booking, the women at the desk: Debbie and Jenny, found us a room for the following three nights without a problem, saving us from the freak cold weather. The hotel is different from surrounding hotels as it feels somewhat detached from the French Quarter in style and is more spacious. The room we stayed in had access to a patio that was shared with others and had direct access to the courtyard from the second floor. W was an absolute treat for our trip and would be perfect in the warmer months with the beautiful courtyard. VERY clean.
"Perfect location and amentities"
The W in New Orleans is a bit smaller and less flashy than the other hotels of the chain. Built into several smaller houses, its layout is a bit complex (e.g., elevators are across the courtyard from the lobby), but this makes for a part of its charm. There is a spacious courtyard with comfy seats and a heated pool, plus a bar and a small restaurant. We liked the perfect location in the middle of the French quarter, in a rather quiet street, but not far from the action on Bourbon Street. Their bar has a great happy hour offering of snacks and food everyday, that we made use of a few times. We also had breakfast once in the hotel, but cannot really recommend that. The menu is small, different from the more interesting one of the room service, and lacks quality (no fresh juice, bad coffee). There are better options nearby. The rooms have modern design, with spacious bathrooms. We would definitely come again.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 2:00 PM , Check-out: 12:00 PM