Amazing staff that is quick with suggestions and also requests for additional towels and a service need. Bathrooms have frosted glass as walls so if you are sharing a room with a group of friends, don't be shy.Comment of B. Shannon , United States the 2016-02-17
"BEST STAY EVER!"
I would recommend this hotel to any and everyone! The staff is amazing Mike, Nicole, Mark and Riahiem really made me and my family feel at home. I can't wait to come back and visit. Thank you so much!
"This "W" is for Wonderful and Wow!! VIP Experience"
Wow...This hotel is how it is done!! This was my first time staying at this property and it may have been the best hotel experience possible. This was a milestone stay for me and it certainly did not disappoint. I received a nice phone call from Evan prior to my arrival to welcome me and once I got to the hotel, I was treated royally. I cannot give enough accolades to everyone who helped make the stay so enjoyable and memorable!! Thank you Debbie, Evan, Niquan, Mike, Nicole, and others for your kindness and your sincere southern hospitality. You make customer service look so easy and set the bar for others on how it is done....Who dat!! Thanks to all of you for making this stay so awesome. Jesseca, you have a great property and an even better staff. I so look forward to staying here again. The food in their restaurant was delicious and the location is perfect too, as you are close to so many of the neat things New Orleans has to offer in the French Quarter.
"Bleachin' In The French Quarter July 2017"
My wife and I spent a week at the W French Quarter and had a great time! While we were there, we checked out some other local hotel options (this was our first time in NO) and were very glad that we had picked the W. There are many tall glass box hotels in the neighborhood, and spending our time in one of them seems like it would have been a waste. Instead, we had a balcony over the pool and spent the evenings relaxing in the open air right outside our room. The location is the best. Three blocks from the Mississippi, so you can hear the steamboat whistle. Within six blocks of Brennan's, Antoine's, Arnaud's, The Court of Two Sisters, and numerous other classic restaurants. Our favorite was Bourbon House which requires its own review. Step out of the hotel and look to the right to see the looming spires of the St. Louis Cathedral at Jackson Square. Every day we would walk and bleach in the heat until we got to the next restaurant. A quick streetcar ride to the Garden District. All that being said, the thing that took this review from "Very Good" to "Excellent" was the staff. From the moment we called to arrange our stay, everyone we dealt with was top-level. Mike, James, and Raheem greet you with class and humor and a great spirit. I missed out on tipping James, and another good guy whose name I never even got. Sorry guys, I'll get you next time! At the front desk, Niquan and Torri and of course, the wonderful Kym were always so nice and made sure we had anything we needed. Elijah the Concierge answered all of our questions and set us up with some hard to get reservations. Geoff (Asst Mgr') was right there to assist us with anything. Kimberly and Michelle of the Housekeeping crew did a great job. And presiding over all, Miss Debbie the Front Desk Manager was graceful and elegant and kind, always with a smile and a kind word, even while dealing with crazy chaotic situations. We will definitely return; in fact we are planning our return right now! A note to other French Quarter hotels: This is how it's done!
"Love this brand"
I am a lover of this brand in general and the boutique style of this hotel is awesome. It is just the right amount of sexy, historical and stylish. The double rooms with the patio make me feel like I am in another country. Wonderful location in the Quarter and not quite as noisy as other places I have stayed. The service is good, not great and that is the reason for 4 stars instead of 5. I will absolutely come back to this hotel but wish they would try just a bit more at the front desk.
"W stands for Warm Winning Welcome! "
The W may not be the very newest hotel and with current construction, it may not be the easiest to get to, but man oh man, once you're their guest, everyone treats you like royalty. I was in a bind and a friend had to make the reservation for me- desperate and in a "just get me something walking distance to my meeting where I can park my car for the day." What a gem this turned out to be! I had already been up over 24 hrs and had just finished a long drive fraught with accidents and slow downs. I arrived too early to check in but had to rush to get car parked and luggage stowed before my meeting. Mark took my keys and got my luggage and the exotic Nicole (') took pity on my frazzled state and got me taken care of quickly with enough time for a cup of coffee and light breakfast before my meeting. When I came back from my meeting to finally check in, Mike brought my luggage to my room and solicitously said if I needed anything at all, just to let him know. This guy has the most contagious smile and happy go lucky demeanor you've ever seen. From the restaurant staff , to the front desk to housekeeping, the W French Quarter staff is there to pamper you, making sure your stay is the best you've ever had. The hotel had lots of amenities, I just didn't really have time to use them. I was very tired after a long workshop and a dinner meeting and I just wanted to rest for the. Ext day's round. My room was a little small for 2 but perfect for 1. I do wish wifi was complimentary for the price, but overall, I am leaving the W very refreshed and ready to recommend to anyone who asks. It's a great location walking distance to EVERYTHING. The bed is super comfortable - the decor has a cool, artsy vibe. My room was very quiet in spite of the number of people I saw roaming the halls.The valet parking staff is the best! They took great care of my wheels and me! (Thanks, Mickey) I wouldn't hesitate to stay here again. 👍🏻👍🏻👍🏻❤️❤️❤️
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 2:00 PM , Check-out: 12:00 PM