of TripAdvisor Travelers recommend this hotel
"Birthday weekend in NYC"
Love this hotel for weekend trips to the city. The Union Square neighborhood is fun on the weekends and we felt right at home here. We were celebrating my birthday this weekend, and wanted to be sure to get especially nice restaurant reservations. I reached out to Robert at the Concierge Desk, and he got us on the waitlist for the place we most wanted to go to. We were delighted to hear that a cancellation opened up a few days before, and so we had a wonderful dinner at Gramercy Tavern on Sunday night. Robert was also helpful in guiding me to a restaurant before our show Saturday night. I typically don't use the concierge service in hotels much, but for this weekend, it made all the difference to have his help. Enjoyed our stay and look forward to coming back soon! Thanks for making this special weekend so much fun.
"Dated 4 star hotel at best"
Pros: - Location - SPG points - Room size is nice (Fabulous Sweet) - Bliss amenities Cons: - Extremely dated interior - bathroom spacious but antiquated. Cracked tiles, ancient shower - Service was adequate but not overly impressive - much closer to 3 star than 4 - Cleaning scent throughout floors and rooms extremely strong - had to have housekeeping come open windows to air out the bedroom - Not their fault but there is construction on the south side of the hotel (across the street) which starts before 8am. I'm here for business so it's fine but if I were on vacation it would be a loud bummer - Room service service charges pricier than competition, food adequate and not consistent - some days the 2 egg scramble was too much to eat, others it seemed half the amount.
"Weekend in the Big Apple"
Very comfortable rooms in a hotel located within short walking distance to farmer's market, The Pavilion Restaurant, shops, and transit surrounding Union Square. About a 12 min walk to NYU in one direction and Eatilly at the Flatiron District in the other. Fantastic take-out coffee shop next door to hotel was a great way to start the morning before venturing out on the town.
"Great Location, Large Rooms, Breakfast needs improvement"
I stayed at this W for many weeks over this year. What I liked the most about it was the location, with my office downtown I was barely 20 minutes away from Whitehall with the R,W and yet there were so many food and entertainment options to take in daily. The rooms were also quite large by New York standards, and I did get upgraded quite a few times. The building is also an iconic one by NYC standards and the emergency stairwells still have the look and feel of 1920's New York architecture. However the only major gripe I have about the hotel is the lack of room service (for those days where I just did not want to leave the room), lack of an Platinum lounge and that breakfast is very sparse unlike other SPG properties. Although it is served in the room, there isn't any variety in breakfast options (Bread basket + choice of juice and hot beverage), which becomes difficult especially if you are staying for long periods. I would suggest that management offer a credit towards usage of the Irvington restaurant in the hotel downstairs (which does serve breakfast), as well a certain number of drinks. This would ensure that Platinum members' needs, who stay longer for business reasons, are taken care of. Additionally this property doesn't seem to participate in SPG points promotions due to which I did not stay a few times.
"W redeems itself with brunch at Irvington "
I just had a spectacular experience at the Irvington Restaurant in the Union Square W. I popped in for brunch with a friend/colleague and it was terrific. We sat at the bar and the server/bartender Jasper elevated our misery over being stuck in town on a holiday with work, to the most delightful couple of hours. The food and drinks were amazing and Jasper's demeanor, service, kindness, professionalism and intelligence uplifted our moods and turned our day around. Gerber Group: this guy is a hospitality industry super star in the making.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 2:00 PM , Check-out: 12:00 PM