of TripAdvisor Travelers recommend this hotel
"Great Weekend Get Away"
The hotel is great for a weekend getaway in New York. The location is great, the price with the deal we got was really reasonable, and the rooms were not too small for New York. They are tastefully decorated in a modern style. We also ate breakfast at the restaurant, which was very tasty, and fairly priced for New York. But what makes this hotel stand out is the staff. The housekeepers were always friendly, and they provided whatever reasonable request you have. In particular, Sebastian at the front desk was amazing. He remembered my kids names, which made them feel special. And he comped the older one a kids movie because my son had printed out to another customer that they had left their hat at check-in. Top notch customer service.
"Great service in wonderful location"
The service at W hotels can vary by location but the service has always been exceptional at the Union Square location. The location is great and provides central access to all that Manhattan has to offer. I want to share a special thanks and praise to Leonard at Guest services who was so incredibly nice and made our stay extra special!
"Average W--indifferent service"
This W is in a great location and that is the best thing going for it. The room I had was fine for one night. It was a bit worn. It seemed the pay minibar took up more room than the bathroom. I was fine with all of that because it was just for one night but the service was indifferent. When I arrived, it was raining and I got out of the cab with my bags. There were two door men standing there and neither offered to help...did not even open the door(s)! When I came back from dinner there were no doorman at the front at all and there was not one person to be found at the front desk. Just strange.
"Exceptional Service & Location"
I've had the pleasure of staying on property a few times the last two years. Last fall, a family emergency arose that pushed my trip. The hotel team, especially Tiffany, were amazing - supportive, understanding, personable. They helped me navigate my travel changes with ease and great humanity. They even called to ensure I had everything I needed once on site, knowing the disruption from family matters might weigh on me while I was away. They also know which specific room I favor and make every effort to provide it. Another high quality service step seldom found anymore. Staying in the same room helps keep it familiar, my home away from home when in NYC. I feel valued as a guest and value my relationship with the team and this property - one that continues to build over time. Couple all that with clean, comfortable accommodations, which supports my busy travel and work schedule, and it's a great pair. I am ever grateful to the team a W New York - Union Square.
"NIce Hotel. Nice Location...upgrades...not so much"
This is a nice hotel in a great location, but seems to be getting a bit tired and worn. That said, it has some really nice rooms. What I would say is as a Plat 100 I checked in hoping for an upgrade on a 1 night sunday stay, seeing as the app showed every room type available (at 11pm when i checked in). Guy at front desk didn’t care about Platinum etc, handed me room key. I asked nicely if I was upgraded and he said: “yeah.” I asked for the category of room and I clearly was not. I asked nicely for an upgrade and he said: “no suites are available.” I said If I call my Ambasador will she confirm that' He said: “yeah.” Well, online more than 4 different types of suites were available my Ambasador confirmed. I went back to lobby and nicely asked the man at the desk...”oh! Something did just become available.” Modest jr suite, but wow, shameless on the part of the hotel. An 11pm check-in on a sunday night for a 1 night stay and still they pretend nothing more is available...
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 2:00 PM , Check-out: 12:00 PM