of TripAdvisor Travelers recommend this hotel
"Great location it doesn't disappoint-but rooms on the small side..."
If you go to a W you are pretty sure you are not going to get it wrong, maybe one of the oldest W in NY, but location is great, and also service was polite and attentive and it was convenient for an overnight, we could pretty much walk anywhere. I know rooms in NY in general are on the small side, therefore I upgraded from a Cozy room to a Wonderful room, and they kindly gave me a free upgrade to a Wonderful room, do not be fooled the Wonderful room was very small so I do not dare to think what the cozy room would have been like....if two people go for at least the Wonderful room. Other than that the room was in a good state, clean and loved the BLISS toiletries (although the bathroom was small it had everything you needed). overall ok and then again you do not go to NY to spend time in the room right'
"Average hotel but good location and friendly staff"
The hotel is very basic compared to other W hotels. The rooms and bathrooms are small, offer no views and are dimly lit. Staff are very friendly (although one member of staff somehow found me on social media and started sending me messages through my entire trip which was very awkward). The location is great, lots of local amenities and a walkable distance from most tourist attractions and shops.
"Worst hotel experience for a very long time. Very poor reflection of the W brand."
Having been going to W Hotels for the past 15 years, this was easily my worst experience. The service was consistently rude, the rooms we very tired (and a little dirty), the suites had glaring light coming through the glass bathroom doors. They also had stains on the furniture. On one morning, I was told the coffee was available until 08.30am in the lobby (as there is no coffee in the room). I went down at 8.17am straight from the gym, and it had already been cleared away. I went to the woman hosting the breakfast and she apologized and said a cup would be sent up to my room. No cup appeared and at 9.30 I went back to her and she said she'd send one out to me in the lounge. This guy shows up 10 mins later with a paper cup and charges me $10. I was also very disappointed with the hotel bar Whisky Blue - all the couches were always reserved and when we finally got on, the waitress insisted I huddle up on one side with my colleague in case other people wanted to sit there - and noone seemed to care. One final note - the main W lounge was very sketchy - people were making out all the time and it really looked like hookers were using the place to solicit business. This was a seedy, nasty, unfriendly experience. I once hosted conferences at the W Hotel Union Square Hotel and also Liberty Hotel Boston for massive investments, but won't be using this chain again. Overpriced and living on a past reputation.
"Nice business hotel in a great midtown location"
I stayed at the W for a business trip. The rooms are small, but good (and small is not really surprising in New York). The bed was super comfortable and the shower roomy and teh water pressure was great. I had a view onto a building site, but frankly I did not care about that. The lobby is comfortable and has a fire. I love about this hotel that it is sensibly located and especially that ess-a-bagle is literally less than a 5min walk from your room so breakfast is sorted.
First of all this is a great location! I love this neighborhood. So close to so many good restaurants and shopping. The staff is fantastic. They really go out of their way to make you feel welcome and assist you with anything you need.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM