of TripAdvisor Travelers recommend this hotel
"Not the greatest business traveler's hotel"
The queue at check in took about half an hour. This wasn't entirely unexpected, as I got there at about five-thirty in the evening, but it was the start to an entirely unremarkable stay. One of the elevators was out, so I spent a good deal of time waiting for the one elevator, and it took ages to get up to my room. The room itself was tiny, as is the norm for New York. It overlooked Lexington Avenue, with all of the noise that comes with that. My stay was punctuated by the occasional ambulance sirens that mark life in New York, so that really didn't lead me to docking points. Additionally, the room was clean, though the desk chair had some significant wear to it. One weird thing is that there is a fee to remove the mini-bar in the room. Especially since this is one of those new-fangled mini bars that charges you as soon as you move something, I was pretty upset. Additionally, the coffee maker is a Keurig, but they don't put it in the room standard. You'll need to call downstairs and wait for them to give you two pods and you'll need to call each day if you drink above your allotment. The walls were very thin, and my neighbors were pretty noisy. The gym also had some pretty old equipment, and a few of the treadmills weren't working at the time. The location is great though. An incredible coffee shop, the Irving Farm Coffee Roasters, is located around the corner for a great cup of coffee and overnight oats. I don't think I would have booked this hotel myself, but for a corporate trip it was adequate.
"Not your typical W Hotel.."
On the bright side, the hotel location is great and very convenient for anything: sightseeing, shopping or nightlife. The hotel is clean and the reception is quite nice. However if you expect the cool "W effect" of other W hotels within the group or amazing rooms, you will be disappointed. Rooms are not too nice and, at least the 3 I have seen (only two stays here, but in one I have changed room) almost completely lack of sunlight or view. Customer service, from receptionist to manager level, was again well below the usual W standard...and on one of my stay I was still SPG Platinum. With SPG Platinum, at least when I was there more than a year ago, you do get free breakfast, but not in the restaurant (that serves excellent food btw), but in the bar in front of the lobby...with poor choice and not good quality. Summarising: the hotel is not bad and the difference in Service and coolness is reflected in a price cheaper than other Ws. Just do not go there with high expectations or you will be disappointed
"Excellent Hotel, Excellent Location!"
My husband and I recently stayed at the W for one week in February 2018. In all honesty I cannot see what there is to complain about with this hotel, I am actually quite surprised by some of the reviews! Firstly the location is fantastic - everything is within an easy 10-15 minute walk (apart from One World Trade Centre) i.e. Times Square, 5th Aveune, lots of great restaurants. Central Park, Grand Central, Empire State Building etc. We had a 'cosy queen' room and I wouldn't say it was small at all (I have stayed in much smaller rooms) it was an extremely comfortable size with a nice shower room, desk, full length mirror, wifi, wardrobe and mini bar. The only downside is that there was no coffee maker or kettle however the hotel do have free coffee in the lobby in the mornings to make up for this. The room was also very clean, as were the communal areas, and the staff were incredibly friendly and helpful. The decor is a little tired in places but this does not take away from the fact that this is a great hotel - I'm not quite sure what people expect, you get what you pay for and this is a very reasonably priced hotel in the heart of one of the biggest cities in the world. I would not hesitate to recommend this hotel and will certainly be re booking here if we ever do go back to New York.
"Average- has some kinks but decent value for location"
I came to NY for one night for work and picked the W because of its location and the good room rate for government/military. The room is small, but typical for NY and a W Hotel. The HVAC system is out of control loud. I just turned it off but it was snowing out so the room was cool enough- no way you would survive in the summer in here. The TV was also busted, it had to be unplugged for 30 seconds to reset every time you turned it on or it wouldn’t get the signal. All that said, the location can’t be beat. You are just a 2 minute walk for 5th Avenue and all the shopping and activity. You are also close to Grand Central and hopping on a train. The only thing that really irritated me about my stay was that the jacked the room rate up on me for the second night. I wasn’t expecting to stay a second night and hadn’t booked it but somehow got Norovirus and ended up at the urgent care clinic- they didn’t want me on public transport for 24 hours. When I came back to the hotel from the clinic, I requested another night and they told me they couldn’t give me the government/military rate and that I would have to pay about $90 more per night. I was dying and the last thing I wanted to do was pack my bag and find another hotel so I agreed.
"Unable to get a room without very loud HVAC system"
Checked in after 11 PM so not may room options for a planned 4 night stay. First room shown had such loud HVAC system hotel staff on phone could hear it. Waited in hallway for 20 minutes for a new room, which had a similar problem. Was told there were no other options so left after 12 AM to stay with friend. Hotel would not provide any consideration other than no cancellation fee. Was told that this was Marriott policy, which is not how SPG has functioned in years past. A very disappointing experience and one that makes we evaluate my commitment as a Platinum member to the brand going forward.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM