of TripAdvisor Travelers recommend this hotel
"Great time at the restaurant! "
This is definitely one of our favorite address in St Petersburg. We had a lovely lunch time between friends. The service was very efficient with Svetlana always with the smile. The position is just amazing: you seat in front of the St Isaac's cathedral and the view is whaou. The burgers are tasty and We definitely be back soon.
"A 3 star hotel at 7 star prices! Total rip-off!!!"
Verdict: Shameful that W exercises such little quality control! this hotel is worth USD 200-250 per night, not the USD 450 they are charging!!! Service @ concierge: Asked for suggestions of night clubs on a Sunday evening... Was told that "most people work Mondays"...what kind of lame idiotic response is that''' Service @ breakfast: Asked if pancakes and waffles were included in the buffet... Was told by the manager that she would get back to me after discussing with someone... After several minutes during which I had almost finished eating, she came back and guided me to the buffet and showed me what was available.... Which I had anyway seen on my own! Service @ phone: w has this button on the phone that says "whatever/whenever" which I now understand means - we will answer it whenever we feel like and say whatever we want to!!! There is simply no excuse for such apathetic service and poor quality of breakfast where everything is cold and the staff has a couldn't care less attitude... Feels like being transported back in time to Soviet Russia... And compare this to the delight that was Four Seasons Moscow... Where we paid half the price for stupendous service... And you will begin to understand why I am upset!!!
What a terrific hotel,stayed 5 nights and found everything to be well above expectations. The check-in was handled by a very nice smiling young lady. All was efficient and quick,we were given a room upgrade and the free drink voucher in lieu of extra points. The room was nicely appointed with comfortable chairs and a desk with plenty of light and enough outlets to plug up phones and tablets. The Nespresso coffees and maker were simple to use and resupplied daily. Although we never used the spa services I did use the hot tub and pool each day. The water was sparking clean and just cold enough to be refreshing. There are separate men's and ladies locker rooms with separate saunas again everything was clean and well supplied. The location of the hotel could not be better.The Hermitage, Admiralty and Peter monument as well as St.Basils cathedral are within a 7 minute walk with the metro 3 blocks away. Could not have been more satisfied and would highly recommend this hotel. ,
"Incredibly Friendly Staff"
Me and my husband stayed here for 4 night in April, 2017. Its great location has nice walkable distance to Hermitage, restaurants, shopping and Metro etc. The lobby and the lounge area are very modern and chic. Most importantly, the staff are extraordinary professional and friendly, everyone from the doorman, front desk, breakfast servers all the way to the housekeeping. They always greeted us and asked if we needed any help. My husband caught a flu on the third day we arrived. We needed to find a doctor. They went out of their way to help us. They made a few phone calls to find a doctor and made an appointment for us. Helping us communicate (translate) with the doctor and pharmacist. We would have so lost without their help. Special thanks to Elina, Natalia and Tatiana for all their help to make us feel at home. As a Platinum member of SPG, we have stayed in many SPG hotels around the world. The stuff at W St. Petersburg are no doubt one of the best SPG hotels staff we've ever met.
"The best hotel in St Petersburg"
The Hotel is located not far from the Nievskiy Perspective. The checkin service is fast, the restaurant is a place to be, and the rooms are spacious and very well decorated. The breakfast is very good. The atmosphere is "cozy" (it is not the case of all W hotels).
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM