of TripAdvisor Travelers recommend this hotel
"The Westin made our trip!!"
From the beginning when we arrived until the moment we departed, the excellent service and attitude of the staff was apparent. Scarlet was the best front desk clerk I ever encountered after all my many years of traveling. She was caring, very thorough and real!! Our room was beautiful as was the resort. The food excellent with a varied menu. Our housekeeper, the room service staff and all of the dining room employees were excellent. They really knew their jobs and how to keep their guests happy.
"Great but use a few improvements"
We were at the hotel from Oct 28th to Nov 5th in a suite. There was no hurricane damage. The hotel is new and in great condition. Staff was exceptional. The great; staff, follow up to any issues, fantastic heavenly bed, roomy bathroom, huge pool and white sand beach and robes. Needs improvement; there is a breakfast plan but we weren’t told until our third day, breakfast buffet is diverse but the pancakes and French toast sit out too long and get rock hard. Apparently there is a menu to order fresh food but we we never told or given one. If you sit outside the flies are crazy at breakfast but no issue at dinner. There are two restaurants for dinner but the menus are too similar. It would be nice if they had more variety. Maybe have Italian, Asian and steak and seafood. You can take the shuttle into town for more variety of restaurants and a grocery store. I wish we had done this earlier as I would have bought bottles of wine and cheese and crackers. The gift shop of site only has chips and soda. The beach is fantastic. Water is quite shallow but perfect temp. They have plenty of chairs but they are crowded together. It would be nice to have them more spread out so you aren’t bother by others. Workout room is well equipped but it’s not kept cool. There is a great spa but it’s at La Cana and you have to take a quick shuttle.
"Beautiful Beach & Friendly Staff"
The hotel sits right on a beautiful beach and offers nice amenities. The pool is huge and well designed for families and couples. Food and beverage options at the hotel are somewhat limited but free shuttle service makes the many bars and restaurants in the village very accessible. Like many Island restaurants the service is friendly but not particularly efficient or consistent from day to day. Timing for sequence of service needs improvement. It seems that the staff is fully trained on getting your room number and not so much on giving you a warm welcome. The rooms are nice, clean and well appointed. Balconies are big and beds quite comfortable. The most unusual and disconcerting feature is the lack of potable tap water. Lots of bottled water in the room but you’re left wondering what’s wrong with the water and why a four star facility can’t produce good water. Safe to shower, order drinks with ice' All in all this is a very nice resort. Nice staff and feeling safe and secure go a long way to making a trip enjoyable. Lots to do including really good golf options.
"Beautiful property and the pool doesn't close!"
Stayed here with my family of five. Had a great time, nice room service menu. The rooms were immaculate and all face the pool and beach at some angle or other. The staff was attentive a professional. Loved that each ground floor room has patio doors that open to the pool area. The pool technically doesn't close and is heated. My kids and I had a blast! Thanks Westin for making our trip!
"Great Place to Holiday!"
I had been looking forward to experiencing this property prior to it being built. SPG has a great brand and I've spent over 350 nights in their properties over the last 6 years. My wife and I had an awesome, relaxing and romantic time together at this property. 1. The beach is absolutely beautiful. You can walk out about 100 yards or so and still see clear to the bottom of the water. Its very clean and the water was very clam. Much better than having violent waves and steep drop off. Also, the furniture was very nice, clean and comfortable. We spend hours out lounging around ordering food and drinks. The staff was very helpful and clearly well trained. 2. The pool was really nice and the temperature was just right. The jacuzzi was amazing and we took full advantage of its awesomeness. One thing that was concerning was that the tile surface in the pool area was very slippery. Be very careful.... 3. Breakfast and other food in the resort was decent. The food was of good quality. The one thing I didn't like was that there were so many precooked eggs. Prolly best if they stick to cooking eggs on demand. If you request it, they will. 4. The room was really well cleaned. We had no complaints in that department. In fact, the entire place was well kept. The public bathrooms were surprisingly clean for a resort. 5. The front desk staff was very good about helping with anything. I've been learning Spanish and the staff was extremely patient and helpful. Special shout out to Eliedy! 6. I attended the Stretching / Yoga class taught by Gathon and it was awesome. In addition to leading the class he was also teaching me and the other guest Spanish words associated with the class. Not to mention he gave us a really good stretch... Well done Sir! 7. Theres a free shuttle to Punta Cana Village. The food there is really goo and the front desk had so great recommendations...
Credit cards accepted by the hotel: American Express - Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM