"Room issues and terrible followup"
We're local but had an event there on a Saturday night so decided to get a room. Embarrassing. Furniture dated and in poor condition.. Walls lacked color or decoration. Desk chair (see picture) had tears.How can someone not notice this' Desk had scratches. We called and they came and replaced the chair (see picture) with a worse one. You were sitting on the frame. We did have a very good breakfast the next day and when we checked out the desk clerk asked how things were, I explained the issues with the chair. They did deduct $50. However when we got home I realized I left my phone charger in the room. Im 100% positive it was left there. Called them and they said they would check and call back the next day. Never did so I called them. Same thing. Said would check and call me back. Never did. Unacceptable
"University of Houston Football Game @ Arizona"
The bartender was AMAZING! The 1st day we were there was her Birthday and all she focused on was patrons. She is one of the hardest working ladies I've ever met!
The setting for this property couldn't be nicer! The room was clean, spacious and comfortable. Unfortunately we did not have enough time to see and use the other parts of the resort. The resort sent an email prior to our arrival asking if we needed anything extra during our stay which I thought was nice. However, the extra towels I requested for the 4 people staying in the room were not there and had to ask for them both nights. Due to our late arrival we ate in the casual dining room. My burger was undercooked, the other meals looked ok, but nothing great, but the service was terrible. We never got napkins or utensils, refills on water, or an offer for a second beverage.
"Great place to stay!"
We were going to a wedding in Tucson and decided to come a few days early for a nice vacation. We were so glad we chose the Westward Look. The room was great. The grounds were beautiful and the staff was very welcoming, helpful and friendly. We also enjoyed a massage and java joy rub. What fun and how relaxing!
"Another Winning Wyndham Property"
Nestled in the mountains of Tuscon, this Wyndham property offers great views as well as great service. I love all that Wyndham has to offer: great amenities, fabulous staff, perfect rooms and breathtaking locations. The Westward Look Grand Resort & Spa has all this and more. From the Hummingbird Trail to the Spa, nothing you could possible want is overlooked. The staff is more than friendly and everyone is excited that you're there.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM