of TripAdvisor Travelers recommend this hotel
"It's not bad"
The wyndham hotel is a great place and very close walking distance to the Walmart and few shopping places they have there. It is situated so you can be great for going on the highway (if needing to go to the airport) . The staff is friendly and understanding. They have a gym that is 24/7 which is a bonus. Their machines aren’t the newest but they all work. The pool water is not heated, so it is a bit cold at this time of year. The room was a bit stuffy but the bed was very comfortable. Only downside is for breakfast, they should have milk options for people whom cannot tolerate milk (such as almond milk) this would be a plus for vegans who go visit. However they did have fruit and bread to choose from. It’s a cozy place, and the location is good. It is very quiet at night.
""Great location and service""
If you are looking for a convenient hotel to stay while in the west side of San Jose city, this hotel offers you a great option. Very well kept facilities, modern/nice decor and an awesome breakfast service are available at this hotel.
"Staff needs customer service class"
The staff was not very good. They are not very cheerful, nor very professional. When i checked in they didn't even go over the amenities of the hotel. Like where the pool and gym were, or what time breakfast is in the morning. Nothing, they just said "here's your key thanks" that's it! The beds were really nice, and their pillows are amazing. Loved sleeping in the beds. The internet stunk big time! It kept going in and out, in and out. Which is very, very, very annoying when you're trying to watch a streaming movie or youtube. Another thing i asked is what is Wyndham's policy on service dogs' They said i had to pay $20 dollars a day for a service dog!! Can you believe this' So what if someone had a wheel chair, would you charge them $20 dollars a day for the wheelchair' A service dog IS NOT a pet, it is a tool that you must have to survive, and they want to charge you for that' Is Wyndham not a USA based hotel' Why are they charging $20 dollars a night in this hotel' This has NOTHING to do with Costa Rica laws, this is a hotel rule, not a CR law. I am going to inform the Americans with Disability Act on this ludicrous activity happening in this hotel! Also, i asked for a taxi to the airport, the guy told me that it would be $30 dollars. I said the airport is 15 minutes away, why would it be $30 dollars' He said, that is the price. I said NO IT IS NOT! If they call a taxi that has a meter, it will only cost 10 dollars. Why on earth do they have these independent taxi drivers outside the hotel robbing tourists of their hard earned money' Why not have official taxis that come to and take the tourists' Who are these pirate taxi drivers' What background did they pass to be come taxi drivers for the Wyndham Hotel franchise' OH by the way, i took an UBER to airport and it cost me 10 dollars!
"Fantastic facilities and lovely stay"
We just stayed for one night, but the hotel was awesome! The room was beautiful, with everything you need and extremely clean! Great shower, very comfy bed, great A/C, modern looks and with plenty of space! The pool and jacuzzi area was very nice, but the water was kind of cold. The breakfast was delicious! Really good! Underground parking was convenient. The rate we paid was very good for what you get! Overall we loved our stay, not a single complaint, highly recommended!
"Credit card issue"
Travelled with a group of singers from UK. Hotel clean and adequate, food average, rooms light and airy. However, credit card billed for my stay ($301), along with the entire party of 50 people, when we had already paid the Costa Rican travel agents, St Germain Tours, before leaving UK. St Germain had not paid the hotel and even now has only paid 50%, and I have not yet been refunded the money. This was 2 months ago, and still not resolved.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM