"A Wonderful Property and Great Staff"
Just finished a 4 day stay at Le Chateau. An excellent location with pleasant and professional staff focused on providing a positive experience. They went above and beyond to make sure we had a good stay. Great breakfast buffet and very good room service as well!
"Disappointing and impersonal"
We spent the first two evenings of a honeymoon here. It was a disappointing start. We chose Quebec City specifically to stay at the Frontenac. I had seen a photo and was desperate to go. It is an incredible building, in a beautiful setting. Truly it is one of the most beautiful places I have ever visited. The boardwalk around is is stunning. The weather was sunny and warm and perfect in May. The nearby restaurants are fantastic. The public spaces are grand, but limited. The entrance foyer is an impressive space. There doesn't seem to be anywhere to pass the time though. It was a beautiful space to walk through, and we got the impression that was it. The room itself was small and comfortable, but no different from an average Marriott or Hilton hotel. The view to the inner courtyard was okay, and the windows were dirty. The thing that let it down was the incredible penny-pinching cheapness. Everything had an extortionate price tag, including a bottle of water set out on the counter - over a button rigged to charge you if you pick it up. It's not a cheap hotel to visit, and it doesn't seem to be struggling for guests. It's mystifying why they would be so miserly and inhospitable. It's at odds with the grandeur of the building, and ends up giving off a Disneyland vibe (without the magic). The service was poor and minimal. Check-in was impersonal, check-out was impersonal. We set off straight after our wedding finished, travelled over 12 hours and arrived here to a stone face of resigned disinterest. (As one half of a gay couple, I couldn't help but wonder that maybe we just wouldn't receive the same honeymoon experience, but our other hotels on the trip proved that wasn't the case). When you see how long the corridors are, it becomes obvious that you're just another number. It was the least friendly service we received in Quebec. We were relieved that our travel agent had muddled up the booking and had to move us to the Auberge St Antoine down the hill for the rest of the week. The upside to the hotel is the swimming pool. This is worth a visit. The staff in this area of the hotel were friendly and polite.
"Great location for visiting Old Quebec City!"
Really glad we stayed here as we did not have to search for parking, inside of hotel is impressive and room was charming and modern. Convenient to visit the old part of the city the next morning, as well as finding a traditional restaurant nearby in the evening.
"White Glove Fairmont Service"
A long overdue review of an iconic property, where I stayed during a conference last Fall. This was my second stay at the Chateau, the first time being way back in 2010 during another conference. At that time, I had some issues with my stay, and reported them to management as part of a follow up survey conducted by Fairmont. I received a prompt reply and a promise to make amends during a later stay. Much to my pleasant surprise, they still had our correspondence on file 7 years later, and true to their word, they did indeed make amends. I was treated to a complimentary dinner at Le Champlain, an exquisite multi-course tasting menu. Apart from that, the service was simply outstanding from beginning to end. Due to an early arrival time, my room was not yet ready, but Roger at front desk took great care to keep following up with housekeeping, and notified me the minute I could check in to my room. Housekeeping staff greeted me professionally every day when I passed them in the hallway. The concierge staff went above and beyond, once when I asked where to buy chocolates (they called the hotel store to get accurate pricing for me), and again when I asked about local running routes (they gave me an excellent recommendation and provided me with very good directions). My room had been updated, and was more than adequate. In fact, the renovated lobby is breathtaking; glance up and you will see a deep blue ceiling that seems to transport you to the heavens. This is a busy property, yet I was made to feel like a VIP. Outstanding all around.
"Fantastic Stay in Quebec City"
Spent 10 days at Fairmont Le Chateau Frontenac during the recent PeeWee tournament and Carnaval de Québecl. The fantastic location of the hotel is equally matched by the accommodations and phenomenal staff. The staff at the hotel is second to none and there are a nearly unlimited number of places to shop, eat and drink within walking distance. Just staying at the hotel is a history lesson, but there is plenty more to experience in the immediate area.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM