The Customer Service Agent will be working 40 hours per week in different shifts, with an international team.

The Customer Service Agent will be responsible for handling pre and post hotel reservations inquiries through high use of emails and calls.

Mission :

As an intermediary between customers and hotels, the Customer Service Agent will be in charge of: 

• Pre and post reservation inquiries by phone and email
• Modification, confirmation and cancellation of reservations
• Arranging special requests
• Complaints solving between customers and hotels
• Providing informations, solutions and recommendations to customers on hotels search
• Assisting customers for their booking

Skills and competences required :

• Be experienced ideally within a Hotel/Travel environment
• Have excellent communication skills and problem solving
• Have excellent customer service skills
• Have sense of responsibility
• Be customer friendly
• Love helping customers
• Excellent communication skills (both written and spoken) in native language and in English (written and spoken)

If you believe that you are the right person for this job, please send us your CV with your cover letter to soumaya@prestigia.com

The Content Manager will be responsible of publishing new hotels, content optimization for existing hotels and coordination. The Content Manager will be in contact with hotels on a daily basis in order to validate information and obtain essential content information (room categories, photos, room features, etc.) for the hotels’ pages.

Mission

• Creation of new hotels’ pages
• Collaboration with new hotels for the creation of the hotel page
• Assistance to new hotels for the Extranet update, Extranet Training for new hotels
• Writing descriptions of hotels in your languages
• Improvement of hotel descriptions
• Maintenance of up-to-date information and quality of content
• Processing of requests from hotels for content updates
• Processing of requests from market managers for content updates
• Coordination of translations with the translators
• Maintenance of report files tracking content status
• Processing of improvements for the department
• Improvement of relationships with channel managers

Skills and competences required :

• Linguistic skills: speaks English (mandatory) and French and/or Italian and/or Portuguese and/or spanish fluently and correctly.
• Communication: writes clearly, speaks effectively, listens attentively
• Negociation skills
• Interpersonal and teamwork skills: able to get along well with co-workers, self-confident, accept responsibility and supervision
• Organizational skills: Attentive to detail, coordinates tasks, punctual, manages projects effectively, productive, meets deadlines, sets goals, multi-tasks
• Computer and technical literacy: familiar with MS Office, word processing, e-mail, spreadsheets, and Internet navigation
• Diversity sensitivity: culturally sensitive, able to build a relationship with others in a multicultural environment and communicates with different nationalities with ease

If you believe that you are the right person for this job, please send us your CV with your cover letter to mtazi@prestigia.com and include the job title in the subject.

Prestigia.com is looking for an affiliation coordinator to help the affiliate marketing channels grow at a rapid rate.

The affiliation coordinator will be responsible for analysing and evaluating the full picture for the current affiliates business challenges, requests and opportunities, and then setting about recommending, prioritising and implementing the new approaches. It's essential to be comfortable working with complex data and be able to effectively communicate actionable findings.

Main missions :

• Benchmark with the competition on the main affiliates
• Prepare the daily and weekly reports and follow up the KPI on the affiliates
• Test the XML feeds to make sure they respond correctly
• Propose solutions to optimize the KPI on those affiliates

Skills and competences required :

• A business / engineer degree
•  Fluent French and English (written and spoken)
• Advanced Excel skills

If you believe that you are the right person for this job, please send us your CV with your cover letter to sophia@prestigia.com

The Market Manager will be responsible of developing and maintaining a high quality relationship with the hotels.

Market Managers will continuously work with their hotel partners to maximize the production potential by using marketing, distribution and revenue management tools.

The core focus for this position is to drive revenue and room night volume for an assigned area through managing a portfolio of hotels.

Mission :

• Develop and maintain strong relationships with Hotel partners in his assigned area
• Provide revenue management advices, marketing opportunities to Improve productivity and sales
• Optimize revenue in his assigned area
• Negotiate favourable inventories and rates from hotel partners.
• Negotiate exclusive promotions and added values making Prestigia.com the most competitive OTA
• Ensure that Prestigia’s customers always find the most competitive offers.
• Optimize the quality of information provided to customers (content, rates and availability) to maximize the conversion rate
• through consulting
• Analyze DATA like number of clicks, ROI, Conversion Rate…
• Provide support to the contracting departement in the acquisition of new hotels
• Daily & monthly reporting.

Skills and competences required :

• Bachelor's Degree, major in tourism or hospitality a plus
• 1-2 years' experience in e-tourism or hospitality sector
• Excellent communication and negociation skills
• Organisational skills
• Highly motivated
• Proficiency in spoken and written english and….
• Advanced Excel skills
• Mathematical skills

If you believe that you are the right person for this job, please send us your CV with your cover letter to market5@prestigia.com

Support Prestigia.com acquisition of new hotels in a specific area to contribute to the growth and sustainability of our destinations.

Mission :

• Search and select hotels and hotel chains in a specific area
• Prospection of hotels and chains
• Promote Prestigia.com brand name to hotels, explain how we work, our conditions, business model... 
• Negociation (contract, conditions...)
• Follow up from prospection to contract signature (mails, phone…)
• Implementation of growth strategies
• Contribute to the improvement of the tools used in the department

Skills and competences required :

• Bachelor's Degree, major in tourism or hospitality a plus
• Experience in Contracting / International Business
• Excellent negociation skills
• Excellent communication skills (both written and spoken) in native language and in English.
• Organised and methodical
• Computer skills
• Pro-active and enthusiastic
• Familiarity with hotel / travel industry is a plus

The Contracting Manager will be in contact with hotels on a daily basis (phone, mails).

If you believe that you are the right person for this job, please send us your CV with your cover letter to mtazi@prestigia.com and include the job title in the subject.

Mission :

• Définir la stratégie de communication digitale de Prestigia.com.
- Construire un plan opérationnel intégrant l’ensemble des axes de communication digitale.
• Gérer la présence de la marque sur les différents réseaux sociaux (facebook, instagram, twitter, pinterest).
- Gérer la e-réputation de la marque.
- Comprendre et améliorer les KPIs de visibilité et de performance.
• Concevoir, monitorer et optimiser les newsletters.
- Gérer le blog et l'alimenter avec de nouveaux articles.
• Organiser des activations permettant d'augmenter la notoriété de la marque.
• Mettre en place un programme de fidélisation.

Profil et compétences requises :

• De formation supérieure Bac + 4/5.
• Vous justifiez d'une expériences significative de 2 à 3 ans minimum en communication digitale.
Vous êtes créatif, innovateur, méthodique et rigoureux.
• Vous êtes à l'aise à l'oral et vous avez une bonne plume.
• Vous êtes autonome.
• Vous maitrisez parfaitement le français et l'anglais.
• Vous avez une force de proposition.

Si vous pensez être la bonne personne pour ce poste, veuillez envoyer votre CV ainsi qu’une lettre de motivation à mtazi@prestigia.com

Mission :

Définition et pilotage de la stratégie et de la politique RH

• Recueillir auprès des directions de l'entreprise leurs besoins et attentes en terme de recrutement.
• Gestion du recrutement.
• Conseiller et assister les responsables de l'entreprise en matière de gestion des ressources humaines.
• Accueillir les nouveaux salariés et veiller à leur intégration.

Superviser la gestion administrative du personnel

• Superviser l'organisation de la paie et les versements de salaires.
• Superviser la tenue à jour des dossiers individuels administratifs pour chaque salarié.
• Superviser la tenue à jour de l'ensemble des tableaux de bord sociaux permettant de suivre l'activité du personnel (absentéisme, rémunération, congés...).

Tenir le rôle de Chief Happiness Officer

• Créer des conditions dans lesquelles les salariés vont trouver du bien-être et du bonheur au sein de l’entreprise.
• Veiller à l'entretien et à la convivialité des espaces de travail.
• Organiser des événements dans l'entreprise ou en extérieur, pour garantir la cohésion et le bien-être des salariés.
• Assurer une communication interne claire et transparente pour que les salariés puissent s'exprimer sur leur fonction ou sur les relations au sein de l'entreprise.
• Véhiculer une culture positive au sein de l'entreprise.
• Motiver les salariés, les impliquer et chercher à augmenter leurs performances.

Compétences attendues :

• Master en RH ou équivalences
• Ecole de commerce (avec de préférence une spécialisation RH)
• Expérience de 3 ans minimum en RH
• Parfaitement bilingue en français et anglais (Equipe internationale, anglais courant obligatoire)
• "Leadership" et esprit d'entreprise : créant une dynamique autour de la stratégie d’entreprise.
• Créativité, sens de l'innovation.
• Avoir un esprit positif, une bonne humeur naturelle et montrer un enthousiasme à toute épreuve. Humour, amabilité, empathie et surtout une grande énergie, sont nécessaires.

Si vous pensez être la bonne personne pour ce poste, veuillez envoyer votre CV ainsi qu’une lettre de motivation à mtazi@prestigia.com