GAYLORD NATIONAL RESORT & CONVENTION CENTER

"Business/convention"

We recently had our semi-annual convention at the Gaylord National. The hotel is beautiful - sits on the Potomac River with a great view from the Atrium. Unlike the other Gaylord properties this one goes straight up which provides a lot of light in the Atrium. There is a sushi bar in the hotel with some delicious offerings as well as the usual Sports Bar and upscale restaurant. The staff was polite and very helpful. I remained in DC for a few extra days to sight see and the concierge was very helpful in providing information of the best tours and helped to hire a guide that would give some unknown facts. All-in-all it was a good experience.

"Beautiful hotel"

Excellent service by a very friendly staff. Comfortable, good size room. The public areas of the hotel are lovely and make you feel like you are outside in a quaint village. The location is superb. Right on the harbor. Walking distance to lots of shops and restaurants. Convenient shuttle into D.C.

"Urine overflowing in the tub."

Unfiltered photo. January 24th in room 1652 I went to flush the toilet, it ran over. January 25th I enter the bathtub at 11 am. I begin to fill it, hop in, and open up my book to read. I few minutes later I look down to see the tub has filled with urine. In my logic it was not a rusty pipe. Why' Because it smelled awful, the distinct smell of urine. My friends entered the room and recoiled in disgust. I'm very disappointed, and, if I may be candid, disgusted. Both by the plumbing, and especially by the manager's service. I felt as though I was not being considered as I spoke with him. He seemed very resistant to take my word that I had indeed been submerged in mystery urine in his hotel. This obviously made me feel disrespected. Perhaps because I am young' Why I deserved this treatment I am unsure because I spoke in a calm, quiet voice, and gave only the facts. The managers name is Clay, from Texas. I feel very hesitant to post someone's name, in order not to directly shame them, but I was really unhappy to be served by him. I would steer clear. We wrestled back and forth for 30+ minutes. A very very argumentative man, I would have been SO appreciative if he could have streamlined the process and contacted safety services immediately. If you want to see a photo of the full bath tub, let me know. I created my account to make this post because it had such an intense impact...

"Home for the Holiday's"

We spent 3 days here starting on Christmas eve. If you could bypass the doormen it would be a good start. As great as the hotel and most of the staff are the doormem continue to be a disappointment. They offer you no greeting or assi when you drive up. The front desk staff is a completely different story. They are the nicest most accommodating folks you can have at a front desk. If you're rea lucky you'll get Gina Hall to check you in. She made us feel like we were her guest in her own home. My family thoroughly enjoyed the ICE showcase, tickets were included in our package. A variety of life size characters such as Shrek were on hand at different times duriy the day to poss for photos. The twice nightly tree lighting and fountain shows are best viewed from the vanatage point of an atrium room. It's worth the extra expense. Our room was lovely, as usual I have one complaint about the bathroom. The toilets are so low to the ground, that if you're over 5 ft 5 it's hard to get up and sit down easily if you're older or have knee or hip issues. The other complaint is the cost of meals for Christmas day. As the rooms don't have microwaves if you have a doggie bag from one of the overpriced restaurants you have no way to eat it. The restaurant prices are normally not too bad and standard for the area. However the buffet prices for dinner and breaking were raised to excessive rates for the holidays. Other restaurants in the area would benefit from offering their standard menus and their regular prices for the holidays. The free internet is deadly slow, it's as bad as cruise ship wifi the only difference is it's free but just as bad.

"great location for D.C. sightseeing"

I stayed here for a business meeting. The rooms were clean and spacious. The staff was friendly and courteous. There are several restaurants and shops within walking distance. The resort overlooks the Potomac river. I didn't get into D.C., but very convenient and would definitely stay here again.