of TripAdvisor Travelers recommend this hotel
"Best hotel for business, also families."
Wonderful hotel. It's giant and beautiful. The neighborhood is nice. Has great view of the river and region. Has great options for food into private restaurants located inside. Water show, Gardens, stores and a lot of space for families and kids, although it's not a vacation hotel for kids.
"Great Hotel BUT Worst Marriott Service I've received in 15 years"
Hotel grounds and rooms are beautiful. The hotel management overbooked the hotel and when checking in after calling because of flight delays to ensure the hotel knew I was checking in I found out the overbooked the hotel and I was sent to a very low budget hotel in a very obscure area. When I returned to the hotel thing were good but when I checked out they didn't have my bill ready when I left and after a week of sending customer care requests - I finally get my bill to find out they billed me for a night after my checkout date. I still haven't resolved it and its is almost 3 weeks later - I now have to spend my personal time on the line with Marriott Customer Care because the hotel management didn't respond promptly to my matter. I will NEVER stay here again, I am a frequent traveler and have been a Marriott Gold member for over 15 years...I'm appalled by this lack of customer services.
"Good first impression"
Stayed for 3 nights while attending a convention there. Front desk clerk was extremely friendly and helpful. Room was updated, fresh, and immaculate. Housekeeping left a cheerful note each day while cleaning my room. Enjoyed the National Harbor area and look forward to returning for a leisure trip.
"Another Wonderful stay at National Harbor."
Each tip we walk into the Lobby of the Gaylord during Christmas on the Potomac to be thrust into Christmas activity. The trees and more trees are decorated and the big tree is hanging just waiting of the light show. The hussel and bussel of the Christmas Village is infectious. Also I think I saw the Shelf Elf a few time. Our reason for the trips is ICE! This is our 6th ICE! It's a little cool, ok it's cold, but you get to wear a parka. There is a light, sound, laser and fountain show in the evenings. The room looked out on the Harbor from a distance. We have stayed in an atrium-view and it's great too. The beds are comfy with enough pillows to avert any fight. The bathroom has products that are pleasant to use. Towels are soft and absorbent. While we were there the Gaylord also had a ping pong group staying. It is a great place to mix with fellow traveler and enjoy a fine stay.
"A LOVELY WORLD WITHIN A WORLD"
Our stay was within the last week of November. We wanted to see the ice show and enjoy the eateries in the area. Our room was spacious and clean. The hallway was very clean and quiet. The staff was so friendly. They made us feel like home. The onsite bars was nice and the surroundings was pleasant. Of course I must mention the holiday decorations inside and out. You must see it for yourself. The Ice Show is also a must to do. What they did with ice is un-describable.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM