of TripAdvisor Travelers recommend this hotel
"Nothig special aout the Gaylord now."
Stayed at the Gaylord 4 or 5 years ago and was very impressed with the beauty of rooms and facilities, as well as the cleanliness and across the board top notch service. So I didn't hesitate a moment to book a reservation at this hotel for one night while I attended an event at the new MGM Casino next door. Check in was slow as there was quite a line to check in. To further delay, my credit card was evidently denied. I was told to call my bank and explain I was checking in to a resort. When I called the bank, my bank informed me the charge did already go through. Finally the hostess at check was able to obtain an acceptance code. She was polite, patient and hepful but I don't understand the problem with their software that relayed an inaccurate response. At this time there is a double charge in cc pending file. Hope one drops off or it will require the hassle of having it corrected. Checked in the room. Pulled the handle on chest under the TV which I remembered as the door handle to open access to fridge, only to have a drawer slide open revealing several pairs of underware inside! Gross! That was the 1st of the disappointments. Followed by discovery of no room service menu, wrong time on the clock, thin and lumpy pillows and also very thin bathtowels. Only 1 bar of soap in bathroom, only shower gel in tub area. The room and bath, however, were very clean. The bed comfortable but with rough sheets. Private car to and from MGM (high roller package) was to be included in price of room. I stopped by Transportation after check in only to deal with a rather surly young man who seem resentful I had interupted whatever he was doing off to the side of desk. He took my cell number and told me to be back at the transportation window at 5:30. He gave me no confirmation number nor phone number to call. Note: If you use this service be sure to ask for both. When I showed up at the window at appointed time, no one was there, only a sign that read to call a phone number that was listed, which I did. Of course after calling the number I got only a voice mail....not a person. Waited for a few minutes only to take a cab to MGM so as to not miss dinner reservation. Also had issue with return trip so again took cab. I did request compensation from hotel staff this morning, which they did do. Leaving this morning I called valet for car. Punched number into phone. Arrived out front to promptly be asked by someone who seemed to be captain of valets about what they could do for me, only to have him walk off mid sentence to greet and start a conversation with someone who appeared to be a friend or aquaintance! Noticed my car being driven up, so just walked over to get in car. Drivers seat was not only moved back (understandable, I am short) but the seatback was reclined back considerably! Music playing loud. Makes me wonder if someone had been driving the car other than just retrieving it from garage. Very disappointed in this stay which cost well over 400.00. Next time at National Harbor will stay at either Hampton Inn or Residence Inn across the street which are both rated higher and cost far less. Nothing special about the Gaylord now.
"This place is the worst"
Both times I've stayed here, there were major issues. One of these two times, the A/C wasn't working and it was July. Instead of simply moving us to another room, the handyman was directed to fix the A/C while we rested in the room. Sure WE could have left and walked around, but we just wanted to rest inside a room for a bit. So here he is, pants hanging off his behind, in and out of our room for an hour. At one point, I requested to be moved (we tried to have patience). It was a struggle. They offered us room temp bottled water for our inconvenience. Overpriced and undesirable. The other time, they refused to clean our room when we FIRST walked in. The bathroom was not cleaned when we checked in. We spent way more time that we should have to simply get someone to actually disinfect and clean the bathroom. We were terribly inconvenienced and missed dinner reservations in DC. Boo to this place.
"Decent Conference Location"
I was here for 3 days in Nov. 2016 for a conference. The location is decent, not far from airport, and close to river and National Harbor retail area. The rooms were expensive but clean and comfortable. The staff was very nice. The conference accommodations were adequate but nothing great. What it's really lacking is adequate seating space and restaurants. Between sessions it was nearly impossible to find somewhere to sit and get some work done. In addition, there was one restaurant open and their food was marginal. Fortunately, there are a lot of dining options in the retail development across the street. This is only a decent conference location. I would not stay here if I had to pay for it.
This hotel and convention center complex was great! The rooms were a good size, clean, and well updated. The staff was amazing. Any request was met with a "can do" attitude an responded to promptly. The food choices were varied and all we ate at were well done. The complex is so large and well spread out it did not seem crowded although there were a number of conventions when we were they along with out VERY LARGE cheer competition. The room prices are steep but not completely outrageous. I would gladly stay again (if I can get a good price again)
I will never stay at this hotel again. The rooms were clean and modern but not worth the price. The rooms were a simple 2 queen beds small desk and bathroom. There was a fridge but no microwave. They also charge you "resort" fee to cover access but not delivered newspaper; internet which out Marriott rewards already includes; pool use. They also charged us another day on parking because we left car there after we checked out, as our conference wasn't over until 8 pm that night and check out was 11am. We also were not able to get late check out. We needed toilet paper because the open roll was 1/2 used when we checked in and no spare. Waited 20 minutes for them to bring up also needed extra wash cloth's second day; again a 20 minute wait. I was surprised a hotel of this caliber didn't have a gift shop. Clean modern rooms but definitely not worth the price because of lack of service.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM