of TripAdvisor Travelers recommend this hotel
"First Time Stay"
We have been to National Harbor multiple times but always stayed at The Residence Inn across the street from the Gaylord. Since it is such a beautiful property and we were able to get a nice deal (breakfast included and discount on room), we decided to try it out. Although the venue is nice, we found the concierge service to be sorely lacking. It felt like pulling teeth to get suggestions about things to do, despite the fact that we were familiar with the area and lot's of options were never suggested. At our first breakfast there we were told there was a buffet for a set amount of money. We weren't told that there were several levels to choose from - just continental, another was omelets only, and another the full buffet -- we were only offered the full buffet --and we were fortunate that we didn't pay for it as we ended up eating only an omelet, coffee and toast. The other issue was parking - a long, inconvenient walk to get to the car when you needed it. We're healthy and walk daily, but if we had someone with us with any physical issues, it would have been impossible to have them accompany us to the car. Both properties are Marriott but next time - The Residence Inn for sure- they have pleasant, informed staff and very convenient parking out back!!
"Will never stay again"
Stayed at the Gaylord National December 28-31, 2016. Did not expect a lot, but I was expecting to get what I payed for. Payed for two 1-bedroom atrium view suites, but only one was ready at check-in the other would not be ready until many hours later. After finally checking into the second room all of the shortfalls started to manifest. My wife and I, after rocking our children to sleep, found it was awfully hard to stand up from the sofa. After inadvertently waking our 1 year old children back up, it was found that the pull out sofa did not have a mattress in it, causing the cushions to sink. After calling customer service, it was determined, many hours later, that house keeping did not have anymore mattresses so we could either be relocated to a non-atrium view room far away from family or have a board placed in the chair to sit us up. We decided to stay next to the rest of our party and too keep the view that we came for. After dealing with maintenance trying to settle the couch problem for the majority of the day, we finally had a chance to sit, relax and watch a little television; so we thought. After watching about 25 min of a show, just before the end, the tv decided to reset to the welcome screen. Needless to say we missed the ending and the tv would continue to do this throughout the rest of our stay. The resort charges each guest a $14.99 fee for internet each day. One room it never worked the other room it worked sporadically. Decided to sit on the balcony and was almost cut by worn out/partially broken pieces protruding from the chairs. Both rooms had problems with the room keys, if we did not have 2 keys per room, we would have been locked out multiple times. Sometimes both keys did not work, but thankfully someone was still inside the room each time to let the other in. Keys did not work for the parking lot either, causing us to also have to change them multiple times for that. Without the key, you are not allowed in and out privileges. Very costly at 28 dollars a day. Rooms also showed heavy signs of wear, raggedy carpet, worn furniture, bad thermostats, etc. To sum everything up, We paid over 500 dollars a night, per room, for missing amenities, horrible temperature regulating thermostats, ragged furniture and a 2-star motel feel of a room; making this the worst trip we've ever had and the worst place we've ever stayed. Light show was great, resort was horrible! Completely disappointed!
"Worth the convenience "
We stayed here because my daughter had a cheering competition so it was convenient. I know a lot of other families were really disappointed. However, the place was to capacity so I think it's important to consider that this isn't normal day to day operations. We arrived on Friday around 8pm, when everyone else seemed to be arriving. There were long waits for the elevators, but again, this is not something the hotel can control with thousands of people there for the competition. All of the restaurants were packed in all of National Harbor and had waits of an hour or more due to the competition. We ended up going outside of the hotel to eat at Chipotle, which ran out of food. This should prove how crazy the weekend was with such a large amount of people. We did get food from the market place, which had quite a wait, but it was expected due to the amount of people. The hotel was more expensive than other options but it was convenient to be able to go to our room and relax throughout the long day. I heard others complain that the rooms were small. I thought it was a typical hotel room. I did really like that there is a vanity area in the bathroom with double sinks and a full length mirror. The shower and toilet were separate, which was nice when we had 4 people trying to get ready. All of the hotel staff that I encountered were friendly and helpful. The resort has beautiful views. Overall, I would stay here again during a competition due to the convenience. I think the average person would have a better experience if they stayed during a normal weekend, minus the crowds and screaming cheerleaders.
"Christmas at the Gaylord"
Awsome experience hotel staff was amazing. My family of four stayed in an Executive Atrium Suite that was spacious and gave us the best view of the Christmas decorations and snowfall. The Spa is also amazing we will definitely be back!
Terrific atrium room...ice was terrific..lovely stay...the sports bar restaurant was fun....good was terrific....a wonderful holiday destination...the wAter laser show was great on the ground...even better on the 18th floor in our room....
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM