Located in Oxon Hill, Gaylord National Resort and Spa is near the airport and close to Fort Foote Park, Alexandria City Hall, and George Washington Masonic National Memorial. Nearby points of interest also include Oxon Cove and Oxon Hill Farm National Park and Old Presbyterian Meeting House.
Dining options at Gaylord National Resort and Spa include a restaurant and a bar/lounge. Room service is available 24 hours a day. Recreational amenities include an indoor pool, a health club, a spa tub, a sauna, and a fitness facility. The property's full-service health spa has body treatments, massage/treatment rooms, facials, and beauty services. This 4-star property has a business center and offers small meeting rooms, secretarial services, and a technology helpdesk. High-speed Internet access is available in public areas. This Oxon Hill property has event space consisting of banquet facilities, conference/meeting rooms, a ballroom, and exhibit space. For a surcharge, shuttle services include an area shuttle which runs to destinations within 10 mi, an airport shuttle, and a shopping center shuttle. ;Business services, wedding services, limo/town car service, and translation services are available. Guest parking is available for a surcharge. Additional property amenities include a marina, a poolside bar, and a coffee shop/café. This is a smoke-free property.
There are 2000 guestrooms at Gaylord National Resort and Spa. Beds come with premium bedding. Refrigerators and coffee/tea makers are offered. Bathrooms feature separate bathtubs and showers, makeup/shaving mirrors, bathrobes, and complimentary toiletries. In addition to CD players, guestrooms offer phones with voice mail. Televisions have pay movies. Air-conditioned rooms also include desks, blackout drapes/curtains, electronic check-out, and electronic/magnetic keys. Guests may request a turndown service, hypo-allergenic bedding, and wake-up calls. Housekeeping is available. Cribs (infant beds) and rollaway beds are available on request. Guestrooms are all non-smoking.
of TripAdvisor Travelers recommend this hotel
We booked 3 rooms for our family so we could enjoy ICE with our grandchildren. First, check in took entirely too long, over 30 min. It does not take that long to check into WDW hotels. Hotel should be able to accomplish this standard daily task more efficiently. Two rooms only had one bar of soap in the bathroom. One had a 1/2 used bottle of shampoo. We have never experienced that regardless of cost or rating of a hotel. My husband went to desk to ask for items, was sent to bell desk where he was given them. However, no one seemed too surprised or upset about this. Certainly not what one expects of high class facility. A room service cart was left outside of a room the whole first day of our stay. While our balcony room had a great view, it would have been nice to have a small table upon which to set a drink, book , etc. As many have mentioned, you feel nickel and dimed to death. For the price of our rooms and ICE tickets, it would have been nice to have carousel included. Yes, we knew it was extra, but really, $12.00 for a 2 yr. Old to ride'' At least the train was reasonable. Personally, I hate resort fees. If they are optional and I chose to pay in order to use those facilities, that is one thing, but to arbitrarily charge a " resort fee" when you advertise yourself as a resort seems bizarre and redundant. Increase the room rate, but don't make it seem like I have to pay to be part of the "resort" . Elevators were slow and crowded, about 1/2 did not appear to be in service as they remained on A level during our visit. On the plus side, our room was quiet and dark. The shower was nice, if a bit awkwardly arranged. You had to shut the outer door in order to open the shower door. ICE was well done, and organized, although it might have been nice to know we would be required to wear communal coats. The information said to dress warmly. As some of us flew from warm climates this required unnecessary luggage. However, nothing was said about cleaning of these coats, so it is probably good we had our own coats to provide a barrier. Our grandkids thoroughly enjoyed the slide and looking at the display. Although we did enjoy our trip, I doubt we would return.
"Pretending to be luxurious"
Gaylord National Resort is obviously a newer hotel, conference center and venues. Overall impression is definitely positive: most of all the giant covered space facing the Potomac with gorgeous views especially at sunset or just riding an elevator facing indoor space is worth the visit. There are several restaurants and shops inside. The furnishing, carpets and very long hallways of the hotel are decent. However, the rooms are probably not worth the price and as many people mentioned before, the hotel is certainly overpriced. The area is nice, with shops, stores, restaurants and hotels, however, everything has an artificial feel. If you don't have a car (if you do you will pay a fortune for parking there), you are pretty much stuck in the area. For dining & bars, try restaurants outside of the Center and don't fall into a tourist trap. Pros: 25 yard pool, hot tub, nice front desk, glass atrium, free bottles of water in room. Cons: too large, overpriced, might be busy during conferences, too far from any city.
"Very Nice but Noisy"
The hotel was very nice and the ICE show was amazing! We stayed in an executive suite and the room was spacious. My only complaint is that the sound proofing in the rooms is horrible. Because we had someone sleeping on the couch in the living area, we could hear everything going on in the room next door to us and they had a crying baby. Additionally, it was very difficult to control the heating/cooling. It was either too hot or too cold and the fan was very noisy for nighttime. So, you either had the fan noise or the noise from the room next to you and in the hallway. We will still go back again because everything else was so enjoyable.
"Customer Service terrible, Bed bugs!"
I booked an atrium room for one night to go to Ice! prior to the Thanskgiving rush. I arrived at noon on 11/25/15. With only living an hour away, I booked a room for the full "Christmas Experience" with my children and my parents, especially my dad with stage 4 cancer and having a room would allow him to have somewhere to rest. I checked into the room with 2 queen beds but had also paid extra for a rollaway bed. When I got to the room, the rollaway bed was not there. I called down and they brought one up 20 minutes later. We come to find out we did not have a blanket or pillow for the rollaway bed. Then I had to call down to the front desk again to get a pillow and blanket. They brought both up within 15 minutes. We dropped off a few items to the room but then were on our way to all of the activities throughout the hotel. My parents ended up not being able to stay because my dad became ill, but was able to see the ice! and fountain show at 6pm. My children and I went into National Harbor and did not come back to the room until around 9pm, exhausted and ready for bed-but excited for a day of activities today (Wednesday). My children were watching TV to settle down and I went to get into the one queen sized bed, that my son had already been laying in, and moved the top pillow and a bed bug was crawling on the bottom pillow at 11:20 pm. I told the children to get out of the beds and pack their things up. I called the front desk and told them I lifted the top pillow and found a living bed bug on the bottom pillow, the lady told me she would call me back and hung up on me. No phone call and 7 minutes went by! My kids and I are so tired from the all day activities and now this. I called back down and told the front desk I had called down the first time, no call back and what was in my bed. She then put me on hold! While on hold, someone from security came to my door. I let the lady in and she said what is going on. I said did the front desk tell you why I called them and she said no. Then I showed her the bug, she immediately took pictures and asked me questions. Then she told me to go down and tell the front desk that the room would be locked up and shut down to all others. I went down stairs and explained to a different gentleman the story all over again and that my kids are now tired and do not want to stay there now. The man tried to offer me a breakfast and another room. The kids and I did not want to go to another room and at this point it was mid-night. The man said he did not blaim me, he would leave too. I asked for a refund because I was leaving due to this and had only been in the room for probably a total of 2 hours. He said he had to go talk with the manager. He came back out after 3 minutes and said the manager stated that after the case is pursued, then my refund would be issued. *The manager didnt even come out to speak to me. I have been so disgusted from start to finish at this point. Today a lady from claims from Gaylord called and gathered the same infromation as above from me and stated she was going to call me back after she calls the Gaylord to see if the room had been inspected. She called me at 1pm and said I have some great news, there were no signs of bedbugs. Do you have any questions' YES! How do I pursue to get a refund of $272 for a one-night stay in which I did not stay and my kids will probably never want to stay in a hotel again! She said I can not do that for you. I said really'! I have a picture of the living bed bug and I dont have this money to through out the window for a trip that I then had to pack my three children in the car at mid-night and drive home. She said I still can not help you! I am going to pursue this further--this is unacceptable! What a Gaylord experience :(
"Great resort-feel without going too far"
My wife and I just had our first child, and needless to say, the last 2 months have been exhausting! So, while grandma was in town to babysit, we wanted a quick little 1-night getaway to relax. The Gaylord was perfect, especially during the holiday season. I booked a basic room for a great rate, given it was middle of the week and not busy season, but I knew I wanted a special treat to truly relax. Vanessa at check-in was wonderful and offered us an affordable upgrade to a prime atrium view king suite! I really loved the room. It was dead on to the beautiful atrium with holiday decorations and out to the Potomac river. I would estimate the suite at 700 SF, it was plenty of space with a comfortable king bed, nice bathroom with 2 sinks and glass-enclosed shower, living room with modern flat screen TV, couch, and dining area, plus a huge balcony. The only "negative" to the room was that, although there are 4 chairs on the balcony, there was no table, even an end table or coffee table would be nice. We wanted to have breakfast on the balcony so I had to carry a small table from the bedroom to the balcony to do so. In no way did this affect our thoughts on the hotel, but something to note. We ate at National Pastime for lunch and, although overpriced, we really liked our food and our server Miguel. I expected it to be overpriced - we are a captive audience in a 4-diamond hotel, but at least the quality of food and service delivered in our opinion. The indoor pool and hottub are great! I don't know why the hotel doesn't advertise this feature much but it was heated and huge! Even during the summer, you can see the glass doors they can fully open for an indoor/outdoor experience. They do have a large video screen in the pool complex which would be really cool for "dive in movies" but the staff said they have never once seen it work. Why not' Could be very cool. We also experienced ICE! while we were there. Don't get me wrong; it's very cool and the entire atmosphere made me feel that they didn't skimp and actually put thought, time, and money into the complex. However, it's still overpriced. I would have been happy paying $15-$20 to explore ICE. We thoroughly enjoyed it but felt it should have been cheaper. We went through the entire exhibit, including waiting in line for both slides, in about 30 minutes. I either want to see another 10-15 minutes of exhibits or drop the price $5-$10. But again, still had a great time and it was really cool to see, not as cold inside as I expected if you dress warm. The atrium decor is stunning. Another place with at least you felt they didn't skimp. The "indoor snowfall" was pretty worthless, they could have done more, but the decor and lighting itself was really great. We did self-park and also feel this was overpriced, especially with a resort fee. I have no problem spending money, but in life, value is about what you get for the money, not just what you spend. I hate resort fees. When I pay to stay at your hotel, i should get to use your pool and other general amenities you offer. I shouldn't have to pay extra for that. I expect to pay extra for food, for a spa or message, for activities and attractions. When I stay at a hotel, I do not expect to pay extra to use a pool or or gym or wifi, at least not in 2015. Either add $18 to the cost of the room from the beginning, or eliminate the resort fee. This will go a long way in making customers not feel nickel-and-dimed. I am giving 5 stars because my wife and I had a wonderful time and I love the resort, can't wait to go back. However, in my gut, I wish I didn't feel so nickel-and-dimed. I don't mind spending money, but I need to see the value in return and that would be my only word of advice to Marriott. Otherwise, the staff was great and we can't wait to come back!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM