of TripAdvisor Travelers recommend this hotel
"Still good... but in need of refresh"
Been awhile since I stayed here. It's still good, nice and well located. There is a mall behind the hotel so plenty of shopping and F&B. Service is till good.. But rooms are getting old and carpet is really dirty and in need of replacement Breakfast is average for a Grand Hyatt brand. Selection is average and taste and quality are also average I feel they can do better in this area.. Overall a good hotel for business and family but I would expect more from Grand Hyatt
"Smokey Smelling Non-smoking room"
I requested a non-smoking room and was give one which smelled of smoke. But I had to rush to shower and go to a business dinner, so no time to wait for a change of rooms. If a housekeeper smells that a guest has smoked in a non-smoking room, that room should not be used again until someone with a good nose confirms that the smell is gone. I awoke several times in the night disgusted by the smell. Despite the nice service and fine sheets I felt like I was staying in a stinky 2 star dump. I don't think I will come back. There are plenty of five star hotels in Jakarta where I have never had such a problem.
"Great Hotel & Staff"
The Grand Hyatt is truly what it looks like in the pictures posted on their website. I had a great time while there for 2 weeks on business. The staff was ALWAYS kind and willing to help in any manner. The food is good, and after a long day a massage was what was needed. Once again they are very professional and extremely helpful. I would highly recommend their hotel and stay there in a heart beat. Also the security of very well planned. Great stay!
"Luxury in one place"
Perfect location for MICE, they have really good buffet, thumbs up! Although the building is been there for years but they keep their decorations well. Their strategic location is one of the best reason why choosing this hotel to make an event.
"Reliable Business Choice"
As always an excellent stay. Hotel is a great location to either do business in or travel to meetings. Restaurants are fantastic, gym is exceptionally well equipped for a business hotel and the room is spacious and a nice home away from home.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM