Hotel Palomar San Francisco - a Kimpton Hotel is located in central San Francisco, close to Westfield San Francisco Center Shopping Mall, Union Square, and San Francisco Museum of Modern Art. Nearby points of interest also include TransAmerica Pyramid and Asian Art Museum of San Francisco.
Hotel Palomar San Francisco - a Kimpton Hotel features a restaurant and a bar/lounge. Room service is available during limited hours. Recreational amenities include a fitness facility. This 4-star property offers small meeting rooms, a technology helpdesk, and limo/town car service. Complimentary wireless Internet access is available in public areas. This San Francisco property has event space consisting of banquet facilities and conference/meeting rooms. Business services, concierge services, and tour assistance are available. Guest parking is available for a surcharge. Additional property amenities include valet parking, multilingual staff, and express check-in. This is a smoke-free property.
There are 195 guestrooms at Hotel Palomar San Francisco - a Kimpton Hotel. Beds come with premium bedding. Bathrooms feature shower/tub combinations, phones, makeup/shaving mirrors, and designer toiletries. Wired high-speed and wireless Internet access is complimentary. In addition to desks and complimentary newspapers, guestrooms offer multi-line phones with voice mail. Televisions have video-game consoles and pay movies. Air-conditioned rooms also include CD players, minibars, blackout drapes/curtains, and irons/ironing boards. A turndown service is available nightly, housekeeping is offered daily, and guests may request wake-up calls. Cribs (infant beds) and rollaway beds are available on request. Guestrooms are all non-smoking.
of TripAdvisor Travelers recommend this hotel
"Liked it as the Palomar"
We stayed here in June while it was still the Palomar. I am a loyal Kimpton Karma member so I may not be back under new ownership. Our room was spacious and we overlooked the courtyard over the Container Store next door, which helped with noise. Our first night there was an event in the bar courtyard and it was noisy in the hallways that overlooked it. It ended at 10, but it would have been annoying if we'd been trying to relax. Staff were helpful, but we got the idea that the concierges were trying to steer us to companies that had relationships with the hotel. We asked to book a towncar and they talked us into a shuttle service they said was better and guaranteed us a time. It arrived just as were considering getting a cab to the airport instead. We also got some not great advice on a HOHO bus to get to the Legion of Honor. On the plus side, we got a recommendation for an excellent restaurant we would otherwise have missed. I've no idea if staff turned over with the ownership change, but keep this in mind. This is in a great location and convenient to lots of things. But 'd have to weigh that against my Kimpton loyalty before staying here again.
"Last vacation stop"
I booked this hotel with reward miles when it was still a kimpton property so I was a bit concerned when it changed hands before our stay. I had no reason to be concerned! Staff was helpful and accommodated all of our needs as a family traveling with children. The room was very spacious, spotless clean and still comfortable with a roll away bed. The location is perfect for hitting many of the SF highlights in just a few days. Thanks Hotel Zelos staff!!
"Great location, good service"
We stayed here years ago when it was the Hotel Palomar. In fact, when we made our reservations with the Hotel Palomar this time too, only to be emailed a few days later saying they were no longer part of the Kimpton Hotels and this hotel is now called Hotel Zelos. I called to see what this changed for our reservation and it changed nothing. Upon arrival, service was great. check-in fast and we were a little early, about 1/2 hour. We used the Valet parking, and although nobody was outside to valet park us when we pulled in front of the hotel, I sent a family member in to get someone and they were out quickly at that point. Highly recommend using the Valet here...The $48 to park was not that much more than the public garage down the street and they were wonderful in every aspect. When we checked out, the front desk took our luggage and had it put in our car. We went off to do a few more things during the day. Then when we were ready to leave a few hours later, we found our car all ready to go and our luggage was already loaded in our car and it was a fast transition to leave. Room was clean, we were on the ninth floor and had a view out towards Market street. (we've had this view before on a lower floor) Beds were comfortable, pillow was a little stiff and uncomfortable that I slept with, but the next day I realized we had both feather pillows and the firmer one I found uncomfortable to sleep. My fault for not checking it out before I went to bed. Bathroom had all the normal shampoo, conditioner & lotion, but also had cotton balls & q-tips which we used. There was a shower cap too. May have been something else as well. We didn't take a key to the complimentary bar, so I don't know what was in there. The only complaint about the room set up was the pocket bathroom door was hard to open and close, especially in the middle of the night. Also there was some loud pipe noises that went on for about 10 minutes in the middle of the night that woke me up, took a bit of time to get back to sleep after that. Other than that, the bed was comfortable, the room very nice, lots of channels on the TV, free wifi, and great air comfort control in the room. This hotel is around the corner to shopping, A Walgreens that had "to go" food options, a food court in the basement of the Mall around the corner with many types of food including a Chipolte. It was a short distance to Union Square, the Cable Car beginning spot on Powell, and many more things. We walked to Pier 39 and it took 40 minutes at a brisk pace. I like this location and the service by the employees was great.
"Not worth the money"
Zelos has ok rooms but that's where the positive news ends. Very limited breakfast options, too young staff with not enough experience, almost no spaces to relax outside your room, dark halls etc. When we checked out, we left our luggage in the hotel and went out for lunch. We had to wait for 20 mins to get our luggage back. We ordered a driver but he never showed up and the concierge did nothing about it. After checking 3 times with her, she finally realised we needed a solution as we needed to get to the airport. I am regularly in San Francisco but will never return to this hotel.
We love the city. I stayed with my family ( my wife an two daughters 20 and 16) this summer, the place has everything to meet our needs. The Westfield shopping mall is around the corners and the area is surround by all kind of stores and restaurants. We love walking, and we believe that there are many places at walking distance. We are runners so if you are up for a 6 miles run'' you can go from there to Fisherman Warf and back..
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM