HOTEL PALOMAR SAN FRANCISCO - A KIMPTON HOTEL

12, 4th St, 94103, San Francisco, United States - South of Market
Average rating of the Hotel

1382 reviews

Description

Location:

Hotel Palomar San Francisco - a Kimpton Hotel is located in central San Francisco, close to Westfield San Francisco Center Shopping Mall, Union Square, and San Francisco Museum of Modern Art. Nearby points of interest also include TransAmerica Pyramid and Asian Art Museum of San Francisco.

Hotel Features:

Hotel Palomar San Francisco - a Kimpton Hotel features a restaurant and a bar/lounge. Room service is available during limited hours. Recreational amenities include a fitness facility. This 4-star property offers small meeting rooms, a technology helpdesk, and limo/town car service. Complimentary wireless Internet access is available in public areas. This San Francisco property has event space consisting of banquet facilities and conference/meeting rooms. Business services, concierge services, and tour assistance are available. Guest parking is available for a surcharge. Additional property amenities include valet parking, multilingual staff, and express check-in. This is a smoke-free property.

Guestrooms:

There are 195 guestrooms at Hotel Palomar San Francisco - a Kimpton Hotel. Beds come with premium bedding. Bathrooms feature shower/tub combinations, phones, makeup/shaving mirrors, and designer toiletries. Wired high-speed and wireless Internet access is complimentary. In addition to desks and complimentary newspapers, guestrooms offer multi-line phones with voice mail. Televisions have video-game consoles and pay movies. Air-conditioned rooms also include CD players, minibars, blackout drapes/curtains, and irons/ironing boards. A turndown service is available nightly, housekeeping is offered daily, and guests may request wake-up calls. Cribs (infant beds) and rollaway beds are available on request. Guestrooms are all non-smoking.

  • General services
  • Valet parking
  • Complimentary tea & coffee
  • Laundry facilities
  • Doctor on call
  • Reception
  • Concierge
  • Luggage storage
  • Limousine service
  • Multilingual staff
  • Free WIFI Internet
  • Daily newspaper
  • Room adapted to disabled people
  • General amenities
  • Disabled access
  • Private parking
  • Air conditioning
  • Elevator
  • Wellness facilities
  • Spa
  • Yoga studio
  • Fitness centre
  • Dining
  • Bar
  • Breakfast
  • Business facilities
  • Conference facilities
  • Business centre
  • Leisure amenities
  • Bike rental
  • Golf course
  • Children's playground
Average rating of the Hotel
87%

of TripAdvisor Travelers recommend this hotel


This average is based on 1382 reviews
Sleep quality
Value
Service
Rooms
Cleanliness
Location
Denver, Colorado
October 14

"Nice Hotel in the Heart of Union Square"

We stayed at Hotel Palomar and it was nice. Pros: Hotel: The location is great. It is right in the heart of Union Square so close to lots of restaurants, bars, shopping, etc. In addition, if you are a walker like we are, it is about a mile to Chinatown and the Embarcadaro depending which way you walk. The decor is very trendy and updated. Service: All of the hotel staff was extremely courteous. Rooms: We had a King Deluxe room. It was nice and clean but small. 95% modern/updated except the shower which could use a bit of cleaning/remodeling. Water/Wine: Always had fresh ice water in the lobby. Free wine hour from 5-6. All you want to drink. How can you beat that... Cons: Parking: $48+tax. I know this is average for a Union Square hotel but it still hurts the pocket book. Luckily we only had a car for 1 night. Hairdryer: If your a man you probably don't care about this part. Each room does not have a hairdryer. You have to call the front desk to request one. Now this isn't necessarily a problem except the poor guy that brought up the hair dryer had to ask for it back because another room needed it. So I had to call down again in the evening to have them bring one up again. I just think a hotel like this would be able to put a $20 hairdryer in each room. Noise: Our room was right above the outdoor restaurant bar and we could hear everything that was going on below in the evening. Luckily we weren't in our room most of the evening so this is more of an observance. All and all it was a good stay. Though it is the wine hour that boost my rating from about a 3 1/2 rating to a 4 rating.

 
los angeles, ca
October 14

"Don't expect a 4 star hotel"

We have booked 4 star hotels for many years and have never gotten anything as shabby as the Palomar. We took an express deal on Priceline for a 4-star San Francisco hotel and got the Palomar. Typically, we have gotten Westins, Hiltons, the Hotel monaco, and the Intercontinental SF. Those are 4 star hotels. The Palomar is maybe 2 stars, more like a glorified motel than a nice hotel. It's nothin glike the Moncaco which was a genuinely good hotel. We called a week ahead for a quiet high floor room, as all we ask from a good hotel is a quiet and comfortable room. When we arrived, the receptionist did not honor our request at all. She was obviously not interested in pleasing us and gave us a noisy 6th floor room overlooking a construction site on Market Street. We went down and asked to change. She was not interested in our request, unless if we wanted to change rooms the next day. THIS HAS NEVER HAPPENED TO US WHEN WE ARE PAYING ALMOST $300/night for a so-called 4 star hotel in San Francisco. The bathroom door was not a door, but a barely working slider which didn't close completely. The "chair" in the room looked like it came from a 1950's airport waiting area. The sink and tub drained slowly. The only positive was the bed, but who could sleep with an unbelievably loud air conditioning unit and construction below. We were not charmed by anything about this hotel. I am also concerned that the positive reviews are not authentic--for this reason. We have often asked questions to other trip adviser reviewers and they have always answered--as have we when someone asks us a question. That;s the TA culture as we have known it from the very beginning. This time, none of the people who had reviewed the Palomar answered our questions. Very curious. It makes us wonder. In short, we would not recommend this hotel to anyone or stay here again. It didn't ruin our weekend--we had a wonderful time visiting with family, going to great restaurants like the Zuni Cafe, celebrating my husband's birthday. so we weren't at the hotel very much. But the shabbiness, unhelpfulness and pretentiousness of the place leaves us with a bad taste. If you look at my other reviews, you see that in general I give rave reviews to good hotels. The Palomar was by far our worst hotel experience ever. I am going to complain to Priceline for representing this as a 4 star hotel.

 
Washington DC, District of Columbia
October 14

"A Great Stay Near Union Square"

First let me say that this hotel had its hands full...with over 140,000 conferencees making the area around the hotel their campus for the week, everyone checking in at the same time and creating chaos in the lobby for five days straight. That they were able to be friendly, helpful and problem solve at all was a minor miracle. But, they did more than that. We were placed in a spacious room (which was a good thing, since my husband and I were to spend six nights here!) The room was very clean, well appointed, and quiet. Extremely quiet, considering the hotel was completely full and overflowing. Our hotel faced the courtyard, which would have been the quieter of the two choices (street-side or court side), but on occasion, the bar crowd sitting outside below in the courtyard could get loud. This wasn't a problem, however, as they seem to cut the partyers off at a decent hour (certainly things were done and over by our bedtime) and just wasn't a problem. We do want to single out a few folks who were absolutely amazing. Full disclosure - we did have an issue getting our tub to drain for a few days in a row and that coupled with housekeeping not getting to our rooms until late in the afternoon resulted in a call to the front desk. We completely understood that housekeeping was moving as fast as they could and sure enough, a plumber came up to fix the tub problem. For our grief, Clayton send a bottle of wine up to us with some goodies and Valerie made sure we had a drink on the house at their swanky bar located on the fifth floor. Sara at the front desk, helped guide us through the Muni (bus/metro) system and directed us where to buy our tickets. And Bryan checked us in on day one and out at the end of our stay, offered up some perfect destinations for dining and was overall just a complete joy to see each day. In fact, he was there so often, we are not sure he actually sleeps! Matt, the doorman, is the absolute best and coming back to the hotel next time will seem like a homecoming when we see his smiling and friendly face. Lily from housekeeping, at least on the day when we ran in to her, did a great job on the room. Yes, we will try as hard as we can to secure this hotel again when we return for the conference next year and for our travels to SF in between, will make this our home base. Well done, San Francisco Palomar!

 
Flagstaff, Arizona
October 14

"Service with a smile and bow tie!"

We had a wonderful visit at Hotel Palomar. The rooms were small, but the service and location can't be beat! I highly recommend staying at Hotel Palomar. Another great feature, it is located right next to the bart system. We took the bart straight from the airport to the hotel, hopped off at Powell Street and walked 200 yds to check in!

 
Albany, New York
October 14

"Dump City"

Without a doubt, the worst possible experience one could have for any hotel. It was dark, dingy, dirty, and terribly small, not to mention unsecure (no deadbolt on the room door). I am at a loss for words to truly describe how disappointed and "ripped off" I was. Unfortunately, we paid in advance for our entire 6-night stay. After the first night, we asked about switching to a larger room, but were told we would have to wait until noon the next day before changes could be made. Needless to say, we were ready at noon to see what our options might be, but the front end manager kept stalling. By the time we finally saw another room (around 2 pm) and decided it wasn't any better, we decided to go to another hotel and the manager insisted that we pay for a second night since we had not checked out of the hotel at the required time. If we had stayed, we would have had to live out of our suitcases for the six days because there was no place to store our clothes in the room. In addition to being the worst possible experience, I can't think of one redeeming quality of the hotel or our stay. We did not sleep well that first night because the mattress was as hard as a rock, the room was not properly secured, the temperature of the room could not be controlled, and noise from the restaurant on the floor below was excessive. I doubt that I will ever stay at another Kimpton Hotel. Not only that, it's a huge mistake to pay for the entire stay in advance. That literally puts you at the mercy of the hotel. It is hard to understand how other travelers can provide such positive reviews. All I can imagine is that they are either very inexperienced or have very low expectations. I have traveled extensively, I have been to every state in the union, most European countries, Australia and New Zealand, and I know what a dump is when I see one.

 
Booking conditions

Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM

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