HOTEL PALOMAR WASHINGTON DC - A KIMPTON HOTEL

2121 P St Nw, 20037, Washington, United States - Dupont Circle
Average rating of the Hotel

2758 reviews

Description

Location:

Hotel Palomar Washington DC - a Kimpton Hotel is a business-friendly hotel located in Washington's Dupont Circle neighborhood, close to Anderson House, White House, and United States Capitol. Additional points of interest include Supreme Court and Lincoln Memorial.

Hotel Features:

Hotel Palomar Washington DC - a Kimpton Hotel features a restaurant and a bar/lounge. Room service is available 24 hours a day. Recreational amenities include a spa tub and a fitness facility. This 4-star property has a business center and offers small meeting rooms and audio-visual equipment. High-speed Internet access is available in public areas. This Washington property has event space consisting of banquet facilities, conference/meeting rooms, a ballroom, and exhibit space. Guest parking is available for a surcharge. Additional property amenities include valet parking, a concierge desk, and multilingual staff. This is a smoke-free property.

Guestrooms:

There are 195 guestrooms at Hotel Palomar Washington DC - a Kimpton Hotel. Beds come with premium bedding. Bathrooms feature makeup/shaving mirrors, designer toiletries, bathrobes, and hair dryers. Complimentary Internet access is provided. Guestrooms offer desks, complimentary newspapers, and in-room safes. Flat-panel televisions have DVD players and video-game consoles. Air-conditioned rooms also include CD players, minibars, blackout drapes/curtains, and electronic/magnetic keys. Guests may request refrigerators, hypo-allergenic bedding, and wake-up calls. A nightly turndown service is offered and housekeeping is available daily. Cribs (infant beds) and rollaway beds are available on request. Guestrooms are all non-smoking.

  • General services
  • Wedding planner
  • Valet parking
  • Complimentary tea & coffee
  • Laundry facilities
  • Reception
  • Concierge
  • Luggage storage
  • Wi-Fi
  • Multilingual staff
  • Daily newspaper
  • Room adapted to disabled people
  • General amenities
  • Disabled access
  • Private parking
  • Air conditioning
  • Safety deposit box
  • Elevator
  • Wellness facilities
  • Spa
  • Indoor jacuzzi
  • Fitness centre
  • Outdoor swimming pool
  • Dining
  • Bar
  • Breakfast
  • Business facilities
  • Conference facilities
  • Business centre
  • Leisure amenities
  • Bike rental
  • Dvd library
  • Golf course
  • Tennis court
  • Fireplace
  • Children's playground
Average rating of the Hotel
90%

of TripAdvisor Travelers recommend this hotel


This average is based on 2758 reviews
Sleep quality
Value
Service
Rooms
Cleanliness
Location
New York, NY
November 14

"Nice place, but malfunctioning heating system"

We have stayed at lots of Palomar Hotels, including Los Angeles (twice) and Philadelphia. In Washington, we had a car and a pet, which limited our choices to apartment type hotels such as the Carlyle Suites. Unfortunately, the Carlyle website was not working when I went to make a reservation, so we stayed for three days at the Palomar. The people are great and the hotel room was big enough, but regrettably there was no kitchen, as in the Carlyle, and the heating did not work. We had three men to repair it, once when it was too cold, once when it was too hot, and again when it was cold. This should not happen at a good property. The location is nice, and we found a pho restaurant down the block that was good, and the local scene is quite nice.

 
November 14

"Stay somewhere else. "

I wish I had styled somewhere else. It seems like an old building with some superficial updates. The shower has very low pressure, the temperature is difficult to control. It's one of the worst I've experienced anywhere. The light switches are very poorly placed. The switch in the entry turns on the light in the entry. One then has to cross a dark room to turn on a light by the bed. The bed is ok but not good. The room has very little natural light, just a small window for a large room.

 
Michigan
November 14

"Lovely boutique hotel"

Our room ( a double Queen) was very large and beautifully equipped. Beds abnd comforters were great. The staff from checkin to check out was (including the doorman) was charming, friendly and very helpful. I would stay here again without question, but would not eat in the Urbana dining room....see my review elsewhere for that. The food was good, but they could have hung meat in the restaurant and after the first bite or two, a perectly wonderful steak was cold.

 
Oslo, Norway
November 14

"Central, quiet, efficient"

This hotel is located one block off Dupont Circle in the heart of NW Washington, D.C. The location is a few minutes from the Metro and within walking distance from much of city centre. Rooms re spacious and the desk layout is made for business travellers. Beds are comfortable. My chief complaint is that shaving mirrors in the bathrooms are too far away from the sink. The staff is friendly and efficient.

 
Denver, Colorado
November 14

"Poor service"

In my opinion, the Palomar Hotel in Washington, D.C., needs serious work on its customer service. I arrived on a Saturday night and left on a Saturday morning after two nights stay. Both mornings I was woken up by a loud screeching noise that sounded like it was coming from above my room. The first morning, the noise occurred shortly before I was to wake up, so I did not call to complain and just got ready. I mentioned the problem to the front desk and asked if there was a conference room above my head. They told me there was not and merely apologized for the noise. They did not ask any questions about the noise, try to investigate the noise or do anything to help the situation as far as I could tell. The following morning, the noise again occurred - this time at around 2:30 am. I waited for about half an hour for it to stop, but it did not. I called the front desk to complain. The noise stopped after about 10-20 more minutes, but I did not receive a call from the management to explain what had happened. I waited another 10 minutes and then called. At that time I learned that the noise was tables being pulled along the floor in the restaurant and was travelling from the restaurant through the HVAC system to my room. The hotel had instructed the cleaning crew to pick the tables up to move them. That stopped the noise. When I asked why they had not called to inform me of what had happened, they told me that they did not want to disturb me further - although I had obviously been wide awake. I was unable to get back to sleep. When I checked out that morning, there was no indication in my record of the problem. No one said anything to me about the issue. When I commented on the lack of sleep that night and why, I got a perfunctory apology that conveyed no indication of concern that a customer had been inconvenienced. IN fact, the hotel merely checked me out and said goodbye with nothing further said about it. On the Sunday of my return, I checked my credit card account and noticed a pending charge to the hotel for 50% more than the amount on my receipt. I took that opportunity to call the hotel to speak to a manager. I spoke to the front desk, told them I wanted to speak to a manager about my bill and the noise that woke me up. The person at the front desk assured me that a manager would call me back. Needless to say, no one ever returned that call. Ultimately, the charge on my credit card cleared at the correct amount. After about another week, I went to the hotel's website to send an email complaint about my stay and the bill issue (although it had been corrected, I wanted to understand why they reserved a larger amount on my card). Not surprisingly, I again never received a response. I understand that mistakes happen, but the failure to address the problems openly with me has made me believe that this hotel and the chain do not care about customer service or the comfort of their guests.

 
Booking conditions

Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM

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