of TripAdvisor Travelers recommend this hotel
"No room service, pushy housekeeper "
This is a major brand downtown hotel in a big city that has a restaurant but no room service!!'' Hotel operators seemed just as bewildered as I was. Supposedly they will bring packaged food from the lobby (next to the restaurant) to your room - but I tried calling several times and they didn't even answer the phone. So I got dressed and went down to the restaurant for a mediocre burger and inattentive service. At 8:30 in the morning housekeeping banged on the door persistently after I said "I'm still in the room" quite loudly. She kept knocking. When I answered the door the employee demanded to know when I was leaving. She apparently was anxious to clean the room for the next guest - before I had even showered. Both of these issues made for an inhospitable stay (for a nearly six hundred dollar rate!!!). Hotel management here should be embarrassed. Even if I have a conference at this hotel again I will stay elsewhere in the neighborhood.
I have stayed at this hotel yearly for the past 5 years and this years experience was not great. I had a bag of gifts stolen from my room and yes the hotel reimbursed me for that but I was made to feel like I was making up the story instead of them being apologetic , I felt I was the one saying sorry.
"Overpriced for poor service "
Stayed at this hotel for a week on business. The rooms were nice and clean and the majority of the staff was kind. A client and myself attempted to dine in at the restaurant one night. It look 25 minutes for drinks, we ordered an appetizer which was cold and the waitress took our menus after stating we wanted to order dinner. We waited an hour with the waitress walking past us numerous times not checking on us we then asked three other servers to get her so we could pay and she didn't come over. As we got up to walk out to the front desk to have them add it to our bill she comes running out accusing us of leaving, well I find it funny she ignored us the whole time until then. I asked for a manager at the restaurant which never came, went to the front desk the manager that was there just laughed at the fact that we ended up with no dinner and now will have to find another option...he didn't offer to order us anything or really help us in anyway. I definitely won't return paying $400+ a night to a hotel that you can't get a drink or food at and the customer service this poor. Plenty of other nice hotels in San Fran.
The hotel location was great. I think the hotel ambience was very appealing. The hotel staff was accommodating. The hotel offer various spots to chill or work outside of your room and this was an added plus for me. I would definitely stay here again.
"For Work or Play, one of my favorite places to stay"
The property is gorgeous, the views (I have stayed on the 10th, 11th, and 15th floors with Bridge View) are amazing, the rooms are clean and comfortable, and every single person with Hyatt that you encounter are friendly and accommodating. Love this place.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM