HYATT REGENCY SAN FRANCISCO

"Ice rink outside the hotel , beautiful views"

We picked this hotel to spend the first weekend in the New Year. The ice rink right outside was less crowded and better than the one in Union Square. The club room choice with the upper level panoramic views of the bay and city are the best. The lobby was cool,the housekeeping staff were good. A good vacation in the city. Views views views. Some good restaurants right next to the hotel. walkable to union square in 15 min.

"Stay Away!"

I stay here for business for 5 nights, the hotel looked ok but once in the room you realise that this hotel has not been updated since the 80s. Everything looks dated and it has old fixtures and fittings. The hotel staff were nice but the biggest is was when I got home when they decided to charge me a "smoking fee". They didn't mention it when i checked out or provide that in the receipt. First of all I don't smoke, secondly when booking I asked for a non smoking room. I called the hotel but they would not cancel the charge so have contacted my credit card company who will hopefully put them in their places. Never will i stay there and many of my colleagues stay there as our office is very close I will definitely tell them not to stay there either.

"Stay Falls Short!"

We recently spent a holiday weekend in San Francisco, staying for three nights at the Hyatt Regency San Francisco. We chose this location because it was conveniently located to the activities we were planning to do. Additionally, we purchased a breakfast package as part of our stay, given that we were travelling with our young daughter. We thought this would be an added benefit. Having not stayed at this location previously, we didn't realize that the hotel was not in as great of shape as other Hyatt properties. It is old and rundown. That said, there were daily issues with the breakfast package as to whether it would be included or not - and every day, we received a different story from a different staff member. By the 3rd morning, we were frustrated. The service was poor and the hotel needs updating - definitely not worth the money we spent to stay there.

"Location is great but that's all..."

When we made the reservations, I didn't realize that it was such a huge hotel. It has no personality. It's anonymous. The atrium is noisy and cold and we didn't like hanging there at the end of a busy day. They argued that the rooms have been recently renovated which I doubt very much because of the look of it. There's no minibar. One of the concierges gave us an excellent adresse for a restaurant. I don't remember her name.

"Fantastic Hotel"

I have to say that I had a wonderful stay at the Hyatt Regency. The location is perfect,and I had a gorgeous view of the Ferry Building and the Bay from my room. There are loads of restaurants in the area, and the hotel is also close to the ferry for the tour of Alcatraz. The lobby is gorgeous, and the room I had was very large and comfortable. The bathroom and room were very clean and the bed was so comfortable. The staff is excellent- from the front desk to the housekeepers to the gift shop staff and the servers in the restaurant. They were all very kind and friendly. My room also had one really nice touch: a noise machine. This really helped me block out any sound from the hallway and the street so I could get a good night's sleep. I wish all hotels had a noise machine in the rooms.