of TripAdvisor Travelers recommend this hotel
"Excellent value, unbeatable location!"
We stayed for 5 nights as an alternative to staying with family. We wanted a hotel that would be convenient to public transportation to and from the airport as well as to get to family both in the city and around the bay, without costing a fortune. On location, this hotel absolutely cannot be beat. It is adjacent to the Embarcadero station for both MUNI and BART, the historic F-Market line, the cable car, the ferries, and numerous other MUNI lines - very convenient! The rooms were updated, clean and comfortable with a comfy bed and nice pillows (plenty of them, too). They even provided a nice white noise maker for people who might find the street noise problematic (we did not). The staff upgraded us at no extra cost from a standard room to one with a view of the Bay Bridge, which was fantastic! I already thought the price was excellent for the standard room so the upgrade was a nice bonus. Housekeeping staff were friendly and attentive and the room was well stocked with quality coffee and real half and half, which we appreciated. Of course, there are also plenty of excellent coffee outlets within walking distance, not to mention the Ferry Building with all of its great food and other vendors. Also walking distance to Yank Sing for dim sum! I grew up in SF and always loved this hotel as a kid - the architecture and the elevators in particular - and staying there as an adult was a real treat. Highly recommended!
"Comfortable Hotel, Great Location, Helpful Staff"
I stayed here because the conference I was attending was here, but it was not your usual conference hotel experience. My room was very comfortable, quiet and clean -- I slept great and felt safe. The location is in the financial district and close by many attractions -- the Ferry Terminal, the Embarcadero, Chinatown. Lots of places to walk when I needed some air. And the staff was very helpful. A special shout out to Sheila, the concierge who helped us with several great restaurant suggestions and went out of her way to offer options for getting back to the airport when our trip was over. In addition, all of the food served during our conference was delicious.
"Rooms are underwhelming but attentive service"
The massive atrium is impressive but loud. Rooms on lower floors are subject to noisy stays. They were able to accomodate my request to change rooms and Daniel was very helpful in making this move. I was disappointed with the upkeep of the rooms--they were clean but the first was outdated and the second had stains in the bathroom. Beds are comfortable. Gym is small but well-equipped.
As I was looking to book a hotel, I kept coming back to this one. However, I was apprehensive to book based on other negative reviews. I found the staff to be super friendly and willing to help with whatever I needed. The rooms aren't cheap. I spent 1000 with taxes and fees for three nights. Luckily I took a Lyft from the airport and didn't have to park. If I hadn't, it would've been $60.00 to valet. I stayed on the fourth floor, and based on the layout of the hotel, it felt like an eternity to get to my room. The rooms aren't anything to write home about but they're super clean. My room had a view facing the pier, which was great to wake up to. I will say the location is spot on and that's pretty much what you're paying for. I toured most of the city and walked by a few of the hotels I was looking at booking. I'm glad I didn't, as they were located in kind of sketchy areas. I felt safe walking back to this hotel at night. I'd recommend this hotel to anyone looking for a great location.
"Front desk staff is horrible. Multiple times proved they could care a less. BTW, I'm a lifetime diamond with Hyatt"
The waitress in the bar/restaurant included the tip on our $900 tab and chose not to tell us, or provide the itemized bill when she brought back the credit card. On multiple occasions the front desk showed complete lack of care.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM